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You searched for subject:( Frontline Employee). Showing records 1 – 15 of 15 total matches.

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University of New South Wales

1. Yue, Yumeng. Frontline Service Employees’ Coping Behaviors towards Customer Mistreatment.

Degree: Management, 2016, University of New South Wales

 Customer mistreatment represents a growing issue for service industries. Previous research has established that customer mistreatment leads to a variety of negative psychological states upon… (more)

Subjects/Keywords: Employee; Mistreatment; Frontline Service

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Yue, Y. (2016). Frontline Service Employees’ Coping Behaviors towards Customer Mistreatment. (Doctoral Dissertation). University of New South Wales. Retrieved from http://handle.unsw.edu.au/1959.4/56383 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:40636/SOURCE02?view=true

Chicago Manual of Style (16th Edition):

Yue, Yumeng. “Frontline Service Employees’ Coping Behaviors towards Customer Mistreatment.” 2016. Doctoral Dissertation, University of New South Wales. Accessed April 21, 2021. http://handle.unsw.edu.au/1959.4/56383 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:40636/SOURCE02?view=true.

MLA Handbook (7th Edition):

Yue, Yumeng. “Frontline Service Employees’ Coping Behaviors towards Customer Mistreatment.” 2016. Web. 21 Apr 2021.

Vancouver:

Yue Y. Frontline Service Employees’ Coping Behaviors towards Customer Mistreatment. [Internet] [Doctoral dissertation]. University of New South Wales; 2016. [cited 2021 Apr 21]. Available from: http://handle.unsw.edu.au/1959.4/56383 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:40636/SOURCE02?view=true.

Council of Science Editors:

Yue Y. Frontline Service Employees’ Coping Behaviors towards Customer Mistreatment. [Doctoral Dissertation]. University of New South Wales; 2016. Available from: http://handle.unsw.edu.au/1959.4/56383 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:40636/SOURCE02?view=true


University of Tennessee – Knoxville

2. Hepworth, Adam Mark. “Behaviors of Employees in the Frontlines: Implications for Customer-Based Strategy”.

Degree: 2019, University of Tennessee – Knoxville

 This dissertation examines customer responses to frontline employee (FLE) behaviors during customer-FLE encounters. Customer interaction strategy, when properly leveraged, plays an integral role in helping… (more)

Subjects/Keywords: frontline marketing; employee scripts; authenticity; charity; customer anxiety

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APA (6th Edition):

Hepworth, A. M. (2019). “Behaviors of Employees in the Frontlines: Implications for Customer-Based Strategy”. (Doctoral Dissertation). University of Tennessee – Knoxville. Retrieved from https://trace.tennessee.edu/utk_graddiss/5407

Chicago Manual of Style (16th Edition):

Hepworth, Adam Mark. ““Behaviors of Employees in the Frontlines: Implications for Customer-Based Strategy”.” 2019. Doctoral Dissertation, University of Tennessee – Knoxville. Accessed April 21, 2021. https://trace.tennessee.edu/utk_graddiss/5407.

MLA Handbook (7th Edition):

Hepworth, Adam Mark. ““Behaviors of Employees in the Frontlines: Implications for Customer-Based Strategy”.” 2019. Web. 21 Apr 2021.

Vancouver:

Hepworth AM. “Behaviors of Employees in the Frontlines: Implications for Customer-Based Strategy”. [Internet] [Doctoral dissertation]. University of Tennessee – Knoxville; 2019. [cited 2021 Apr 21]. Available from: https://trace.tennessee.edu/utk_graddiss/5407.

Council of Science Editors:

Hepworth AM. “Behaviors of Employees in the Frontlines: Implications for Customer-Based Strategy”. [Doctoral Dissertation]. University of Tennessee – Knoxville; 2019. Available from: https://trace.tennessee.edu/utk_graddiss/5407

3. Tao, Chen-Wei. Development of restaurant service sabotage scale.

Degree: PhD, Department of Hospitality Management and Dietetics, 2017, Kansas State University

 Service sabotage refers to employees' deliberate actions that negatively affect service, functional quality, employee-customer rapport, and company performance. Almost all frontline employees in the hospitality… (more)

Subjects/Keywords: Restaurant service sabotage; Scale development; Scale refinement; Scale validation; Frontline employee

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APA (6th Edition):

Tao, C. (2017). Development of restaurant service sabotage scale. (Doctoral Dissertation). Kansas State University. Retrieved from http://hdl.handle.net/2097/36211

Chicago Manual of Style (16th Edition):

Tao, Chen-Wei. “Development of restaurant service sabotage scale.” 2017. Doctoral Dissertation, Kansas State University. Accessed April 21, 2021. http://hdl.handle.net/2097/36211.

MLA Handbook (7th Edition):

Tao, Chen-Wei. “Development of restaurant service sabotage scale.” 2017. Web. 21 Apr 2021.

Vancouver:

Tao C. Development of restaurant service sabotage scale. [Internet] [Doctoral dissertation]. Kansas State University; 2017. [cited 2021 Apr 21]. Available from: http://hdl.handle.net/2097/36211.

Council of Science Editors:

Tao C. Development of restaurant service sabotage scale. [Doctoral Dissertation]. Kansas State University; 2017. Available from: http://hdl.handle.net/2097/36211


Kansas State University

4. Oh, Hyunghwa. Antecedents and consequences of service improvisation in the restaurant context.

Degree: PhD, Department of Hospitality Management, 2019, Kansas State University

 Service improvisation refers to how service employees deviate from standard manuals to respond immediately to unpredictable situations by using available resources. Service employees often confront… (more)

Subjects/Keywords: Service improvisation; Servant leadership; Team-member exchange; Psychological empowerment; Service recovery performance; Restaurant frontline employee

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APA (6th Edition):

Oh, H. (2019). Antecedents and consequences of service improvisation in the restaurant context. (Doctoral Dissertation). Kansas State University. Retrieved from http://hdl.handle.net/2097/39734

Chicago Manual of Style (16th Edition):

Oh, Hyunghwa. “Antecedents and consequences of service improvisation in the restaurant context.” 2019. Doctoral Dissertation, Kansas State University. Accessed April 21, 2021. http://hdl.handle.net/2097/39734.

MLA Handbook (7th Edition):

Oh, Hyunghwa. “Antecedents and consequences of service improvisation in the restaurant context.” 2019. Web. 21 Apr 2021.

Vancouver:

Oh H. Antecedents and consequences of service improvisation in the restaurant context. [Internet] [Doctoral dissertation]. Kansas State University; 2019. [cited 2021 Apr 21]. Available from: http://hdl.handle.net/2097/39734.

Council of Science Editors:

Oh H. Antecedents and consequences of service improvisation in the restaurant context. [Doctoral Dissertation]. Kansas State University; 2019. Available from: http://hdl.handle.net/2097/39734

5. Keßenbrock, Andreas. Three essays on In-store information search in a digital world: effects of different Information sources on customers’ path to purchase.

Degree: 2019, Technische Universität Dortmund

 The main focus of this doctoral dissertation is to compare the interaction between customers and frontline employees with the use of online product reviews as… (more)

Subjects/Keywords: Mobile Internet search; Frontline employee interaction; In-store information search; Purchase channel choice; 330; Produktbewertung; Kunde; Kundenbetreuung; Kaufentscheidung; Online-Recherche; Interaktion

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APA (6th Edition):

Keßenbrock, A. (2019). Three essays on In-store information search in a digital world: effects of different Information sources on customers’ path to purchase. (Doctoral Dissertation). Technische Universität Dortmund. Retrieved from http://dx.doi.org/10.17877/DE290R-19949

Chicago Manual of Style (16th Edition):

Keßenbrock, Andreas. “Three essays on In-store information search in a digital world: effects of different Information sources on customers’ path to purchase.” 2019. Doctoral Dissertation, Technische Universität Dortmund. Accessed April 21, 2021. http://dx.doi.org/10.17877/DE290R-19949.

MLA Handbook (7th Edition):

Keßenbrock, Andreas. “Three essays on In-store information search in a digital world: effects of different Information sources on customers’ path to purchase.” 2019. Web. 21 Apr 2021.

Vancouver:

Keßenbrock A. Three essays on In-store information search in a digital world: effects of different Information sources on customers’ path to purchase. [Internet] [Doctoral dissertation]. Technische Universität Dortmund; 2019. [cited 2021 Apr 21]. Available from: http://dx.doi.org/10.17877/DE290R-19949.

Council of Science Editors:

Keßenbrock A. Three essays on In-store information search in a digital world: effects of different Information sources on customers’ path to purchase. [Doctoral Dissertation]. Technische Universität Dortmund; 2019. Available from: http://dx.doi.org/10.17877/DE290R-19949


Karlstad University

6. Grentzelius, Jacob. Identifying initial contacts and their functions within the service encounter.

Degree: Karlstad Business School (from 2013), 2018, Karlstad University

  Purpose – The aim of this paper is to create an understanding of what types of initial contacts exist within the service encounter and… (more)

Subjects/Keywords: Service encounter; initial contact; interaction; frontline employee; verbal and nonverbal communication; improvisation; personalization; Business Administration; Företagsekonomi

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APA (6th Edition):

Grentzelius, J. (2018). Identifying initial contacts and their functions within the service encounter. (Thesis). Karlstad University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-68586

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Grentzelius, Jacob. “Identifying initial contacts and their functions within the service encounter.” 2018. Thesis, Karlstad University. Accessed April 21, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-68586.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Grentzelius, Jacob. “Identifying initial contacts and their functions within the service encounter.” 2018. Web. 21 Apr 2021.

Vancouver:

Grentzelius J. Identifying initial contacts and their functions within the service encounter. [Internet] [Thesis]. Karlstad University; 2018. [cited 2021 Apr 21]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-68586.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Grentzelius J. Identifying initial contacts and their functions within the service encounter. [Thesis]. Karlstad University; 2018. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-68586

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Kansas

7. Wadhwa, Preeti. THE RELATIONSHIP BETWEEN HIGH INVOLVEMENT WORK SYSTEMS, SUPERVISORY SUPPORT, AND ORGANIZATIONAL EFFECTIVENESS: THE ROLE OF EMPLOYEE EXPERIENCES AT WORK.

Degree: PhD, Business, 2012, University of Kansas

 This study adopts a multilevel, multiple stakeholder perspective to examine the impact of high involvement work systems (HIWS) and supervisory support on organizational effectiveness. Organizational… (more)

Subjects/Keywords: Management; Employee experiences; Frontline employees; High involvement work systems; Hospitality industry; Job demands-resources framework; Strategic human resource management

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APA (6th Edition):

Wadhwa, P. (2012). THE RELATIONSHIP BETWEEN HIGH INVOLVEMENT WORK SYSTEMS, SUPERVISORY SUPPORT, AND ORGANIZATIONAL EFFECTIVENESS: THE ROLE OF EMPLOYEE EXPERIENCES AT WORK. (Doctoral Dissertation). University of Kansas. Retrieved from http://hdl.handle.net/1808/10656

Chicago Manual of Style (16th Edition):

Wadhwa, Preeti. “THE RELATIONSHIP BETWEEN HIGH INVOLVEMENT WORK SYSTEMS, SUPERVISORY SUPPORT, AND ORGANIZATIONAL EFFECTIVENESS: THE ROLE OF EMPLOYEE EXPERIENCES AT WORK.” 2012. Doctoral Dissertation, University of Kansas. Accessed April 21, 2021. http://hdl.handle.net/1808/10656.

MLA Handbook (7th Edition):

Wadhwa, Preeti. “THE RELATIONSHIP BETWEEN HIGH INVOLVEMENT WORK SYSTEMS, SUPERVISORY SUPPORT, AND ORGANIZATIONAL EFFECTIVENESS: THE ROLE OF EMPLOYEE EXPERIENCES AT WORK.” 2012. Web. 21 Apr 2021.

Vancouver:

Wadhwa P. THE RELATIONSHIP BETWEEN HIGH INVOLVEMENT WORK SYSTEMS, SUPERVISORY SUPPORT, AND ORGANIZATIONAL EFFECTIVENESS: THE ROLE OF EMPLOYEE EXPERIENCES AT WORK. [Internet] [Doctoral dissertation]. University of Kansas; 2012. [cited 2021 Apr 21]. Available from: http://hdl.handle.net/1808/10656.

Council of Science Editors:

Wadhwa P. THE RELATIONSHIP BETWEEN HIGH INVOLVEMENT WORK SYSTEMS, SUPERVISORY SUPPORT, AND ORGANIZATIONAL EFFECTIVENESS: THE ROLE OF EMPLOYEE EXPERIENCES AT WORK. [Doctoral Dissertation]. University of Kansas; 2012. Available from: http://hdl.handle.net/1808/10656

8. Ye, Jun. Deliberate Learning in the Frontlines of Service Organizations.

Degree: PhD, Marketing, 2006, Case Western Reserve University School of Graduate Studies

 This dissertation developed a theoretical framework of frontline deliberate learning by incorporating four inter-related components. First, it proposed a multi-level, multi-phase model of deliberate learning… (more)

Subjects/Keywords: Business Administration, Marketing; Organizational learning; Service organization; Frontline employee

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APA (6th Edition):

Ye, J. (2006). Deliberate Learning in the Frontlines of Service Organizations. (Doctoral Dissertation). Case Western Reserve University School of Graduate Studies. Retrieved from http://rave.ohiolink.edu/etdc/view?acc_num=case1152113428

Chicago Manual of Style (16th Edition):

Ye, Jun. “Deliberate Learning in the Frontlines of Service Organizations.” 2006. Doctoral Dissertation, Case Western Reserve University School of Graduate Studies. Accessed April 21, 2021. http://rave.ohiolink.edu/etdc/view?acc_num=case1152113428.

MLA Handbook (7th Edition):

Ye, Jun. “Deliberate Learning in the Frontlines of Service Organizations.” 2006. Web. 21 Apr 2021.

Vancouver:

Ye J. Deliberate Learning in the Frontlines of Service Organizations. [Internet] [Doctoral dissertation]. Case Western Reserve University School of Graduate Studies; 2006. [cited 2021 Apr 21]. Available from: http://rave.ohiolink.edu/etdc/view?acc_num=case1152113428.

Council of Science Editors:

Ye J. Deliberate Learning in the Frontlines of Service Organizations. [Doctoral Dissertation]. Case Western Reserve University School of Graduate Studies; 2006. Available from: http://rave.ohiolink.edu/etdc/view?acc_num=case1152113428


AUT University

9. Ma, Zheng. Exhaustion From the Emotional Labour of Frontline Employees in the Hospitality Industry in China .

Degree: AUT University

 Emotional labour is the effort employees put into expressing emotions required by the organisation and curtailing the expression of those emotions that are not. The… (more)

Subjects/Keywords: Emotional Labour; Emotional Exhaustion; Frontline Employee; Hospitality Industry

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APA (6th Edition):

Ma, Z. (n.d.). Exhaustion From the Emotional Labour of Frontline Employees in the Hospitality Industry in China . (Thesis). AUT University. Retrieved from http://hdl.handle.net/10292/14000

Note: this citation may be lacking information needed for this citation format:
No year of publication.
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ma, Zheng. “Exhaustion From the Emotional Labour of Frontline Employees in the Hospitality Industry in China .” Thesis, AUT University. Accessed April 21, 2021. http://hdl.handle.net/10292/14000.

Note: this citation may be lacking information needed for this citation format:
No year of publication.
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ma, Zheng. “Exhaustion From the Emotional Labour of Frontline Employees in the Hospitality Industry in China .” Web. 21 Apr 2021.

Note: this citation may be lacking information needed for this citation format:
No year of publication.

Vancouver:

Ma Z. Exhaustion From the Emotional Labour of Frontline Employees in the Hospitality Industry in China . [Internet] [Thesis]. AUT University; [cited 2021 Apr 21]. Available from: http://hdl.handle.net/10292/14000.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
No year of publication.

Council of Science Editors:

Ma Z. Exhaustion From the Emotional Labour of Frontline Employees in the Hospitality Industry in China . [Thesis]. AUT University; Available from: http://hdl.handle.net/10292/14000

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
No year of publication.

10. Raza, Ali. Alignment and misalignment of frontline employees with brand : a customer perspective in service sector : L'alignement et le non alignement du personnel en contact avec la marque : une perspective client dans le secteur des services.

Degree: Docteur es, Sciences de Gestion, 2018, Aix Marseille Université

Les services sont intangibles et le personnel en contact leur visage. Les employés doivent remplir les promesses implicites et explicites de la marque en internalisant… (more)

Subjects/Keywords: Marque de service; Personnel en contact; L’alignement à la marque; Qualité de l'interaction; Apparence; Frontline employee (FLE); Brand alignment; Interaction Quality; Appearance; Service branding

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APA (6th Edition):

Raza, A. (2018). Alignment and misalignment of frontline employees with brand : a customer perspective in service sector : L'alignement et le non alignement du personnel en contact avec la marque : une perspective client dans le secteur des services. (Doctoral Dissertation). Aix Marseille Université. Retrieved from http://www.theses.fr/2018AIXM0501

Chicago Manual of Style (16th Edition):

Raza, Ali. “Alignment and misalignment of frontline employees with brand : a customer perspective in service sector : L'alignement et le non alignement du personnel en contact avec la marque : une perspective client dans le secteur des services.” 2018. Doctoral Dissertation, Aix Marseille Université. Accessed April 21, 2021. http://www.theses.fr/2018AIXM0501.

MLA Handbook (7th Edition):

Raza, Ali. “Alignment and misalignment of frontline employees with brand : a customer perspective in service sector : L'alignement et le non alignement du personnel en contact avec la marque : une perspective client dans le secteur des services.” 2018. Web. 21 Apr 2021.

Vancouver:

Raza A. Alignment and misalignment of frontline employees with brand : a customer perspective in service sector : L'alignement et le non alignement du personnel en contact avec la marque : une perspective client dans le secteur des services. [Internet] [Doctoral dissertation]. Aix Marseille Université 2018. [cited 2021 Apr 21]. Available from: http://www.theses.fr/2018AIXM0501.

Council of Science Editors:

Raza A. Alignment and misalignment of frontline employees with brand : a customer perspective in service sector : L'alignement et le non alignement du personnel en contact avec la marque : une perspective client dans le secteur des services. [Doctoral Dissertation]. Aix Marseille Université 2018. Available from: http://www.theses.fr/2018AIXM0501

11. Starkhammar, Victoria. Managing the gaps between intended and enacted value propositions : A qualitative study exploring internal marketing in a retail context.

Degree: Business Administration, 2017, Umeå University

  The fierce competition on the retail market has led firms to stop focusing on firm-customer transactions and start focusing on firm-customer relations. New customer… (more)

Subjects/Keywords: value proposition; retail; internal marketing; frontline employee; customer service concept; service; service managemet; retail management; intended value proposition; enacted value proposition; Business Administration; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Starkhammar, V. (2017). Managing the gaps between intended and enacted value propositions : A qualitative study exploring internal marketing in a retail context. (Thesis). Umeå University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-137279

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Starkhammar, Victoria. “Managing the gaps between intended and enacted value propositions : A qualitative study exploring internal marketing in a retail context.” 2017. Thesis, Umeå University. Accessed April 21, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-137279.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Starkhammar, Victoria. “Managing the gaps between intended and enacted value propositions : A qualitative study exploring internal marketing in a retail context.” 2017. Web. 21 Apr 2021.

Vancouver:

Starkhammar V. Managing the gaps between intended and enacted value propositions : A qualitative study exploring internal marketing in a retail context. [Internet] [Thesis]. Umeå University; 2017. [cited 2021 Apr 21]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-137279.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Starkhammar V. Managing the gaps between intended and enacted value propositions : A qualitative study exploring internal marketing in a retail context. [Thesis]. Umeå University; 2017. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-137279

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

12. Ramone, Jennifer. Adapter le profil du personnel en contact à une population vulnérable ? : Impact sur l'intention de participation au dépistage du cancer colorectal : Adapting the frontline employee’s profile to a vulnerable population ? : the impact on intent to participate in colorectal cancer screening.

Degree: Docteur es, Sciences de gestion, 2018, Lyon

 Ce travail de recherche a pour objectif de comprendre l’impact de la mise en place d’une approche relationnelle auprès de populations vulnérables sur les pratiques… (more)

Subjects/Keywords: Personnel en contact; Profil; Similarité; Expertise; Population vulnérable; Participation au dépistage du cancer; Frontline employee; Profile; Similarity; Expertise; Vulnerable population; Participation in cancer screening; 650

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APA (6th Edition):

Ramone, J. (2018). Adapter le profil du personnel en contact à une population vulnérable ? : Impact sur l'intention de participation au dépistage du cancer colorectal : Adapting the frontline employee’s profile to a vulnerable population ? : the impact on intent to participate in colorectal cancer screening. (Doctoral Dissertation). Lyon. Retrieved from http://www.theses.fr/2018LYSE2123

Chicago Manual of Style (16th Edition):

Ramone, Jennifer. “Adapter le profil du personnel en contact à une population vulnérable ? : Impact sur l'intention de participation au dépistage du cancer colorectal : Adapting the frontline employee’s profile to a vulnerable population ? : the impact on intent to participate in colorectal cancer screening.” 2018. Doctoral Dissertation, Lyon. Accessed April 21, 2021. http://www.theses.fr/2018LYSE2123.

MLA Handbook (7th Edition):

Ramone, Jennifer. “Adapter le profil du personnel en contact à une population vulnérable ? : Impact sur l'intention de participation au dépistage du cancer colorectal : Adapting the frontline employee’s profile to a vulnerable population ? : the impact on intent to participate in colorectal cancer screening.” 2018. Web. 21 Apr 2021.

Vancouver:

Ramone J. Adapter le profil du personnel en contact à une population vulnérable ? : Impact sur l'intention de participation au dépistage du cancer colorectal : Adapting the frontline employee’s profile to a vulnerable population ? : the impact on intent to participate in colorectal cancer screening. [Internet] [Doctoral dissertation]. Lyon; 2018. [cited 2021 Apr 21]. Available from: http://www.theses.fr/2018LYSE2123.

Council of Science Editors:

Ramone J. Adapter le profil du personnel en contact à une population vulnérable ? : Impact sur l'intention de participation au dépistage du cancer colorectal : Adapting the frontline employee’s profile to a vulnerable population ? : the impact on intent to participate in colorectal cancer screening. [Doctoral Dissertation]. Lyon; 2018. Available from: http://www.theses.fr/2018LYSE2123


University of Helsinki

13. Kanerva, Katja. Hotelli- ja ravintolatyöntekijöiden työn imu : systemaattinen kirjallisuuskatsaus: Work engagement of hotel and restaurant workers : a systematic literature review.

Degree: Institute of Behavioural Sciences; Helsingfors universitet, Beteendevetenskapliga fakulteten, Institutionen för beteendevetenskaper, 2014, University of Helsinki

 Tutkimukseni tarkoitus on ymmärtää työn imua ja sen rakentumista hotelli- ja ravintola-alalla. Keskeisenä kiinnostuksen kohteena on tarkastella sitä, miten hyvin työntekijät hotelli- ja ravintola-alalla voivat… (more)

Subjects/Keywords: work engagement; well-being; burnout; frontline employee; customer service work; työnimu; työhyvinvointi; loppuunpalaminen; etulinjan työntekijät; asiakaspalvelutyö; Education (General and Adult education); Kasvatustiede (yleinen ja aikuiskasvatus); Pedagogik (allmän och vuxenpedagogik)

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APA (6th Edition):

Kanerva, K. (2014). Hotelli- ja ravintolatyöntekijöiden työn imu : systemaattinen kirjallisuuskatsaus: Work engagement of hotel and restaurant workers : a systematic literature review. (Masters Thesis). University of Helsinki. Retrieved from http://hdl.handle.net/10138/44837

Chicago Manual of Style (16th Edition):

Kanerva, Katja. “Hotelli- ja ravintolatyöntekijöiden työn imu : systemaattinen kirjallisuuskatsaus: Work engagement of hotel and restaurant workers : a systematic literature review.” 2014. Masters Thesis, University of Helsinki. Accessed April 21, 2021. http://hdl.handle.net/10138/44837.

MLA Handbook (7th Edition):

Kanerva, Katja. “Hotelli- ja ravintolatyöntekijöiden työn imu : systemaattinen kirjallisuuskatsaus: Work engagement of hotel and restaurant workers : a systematic literature review.” 2014. Web. 21 Apr 2021.

Vancouver:

Kanerva K. Hotelli- ja ravintolatyöntekijöiden työn imu : systemaattinen kirjallisuuskatsaus: Work engagement of hotel and restaurant workers : a systematic literature review. [Internet] [Masters thesis]. University of Helsinki; 2014. [cited 2021 Apr 21]. Available from: http://hdl.handle.net/10138/44837.

Council of Science Editors:

Kanerva K. Hotelli- ja ravintolatyöntekijöiden työn imu : systemaattinen kirjallisuuskatsaus: Work engagement of hotel and restaurant workers : a systematic literature review. [Masters Thesis]. University of Helsinki; 2014. Available from: http://hdl.handle.net/10138/44837


University of Alberta

14. Michailides, Theophilos P. Employee Attitudes on Corporate Social Responsibility at the Frontline Level of an Energy Transportation Company.

Degree: PhD, Department of Mechanical Engineering, 2013, University of Alberta

 Corporate social responsibility (CSR) reflects the commitment businesses voluntarily undertake to integrate ethical behaviors and societal matters within their operating contexts, decision-making processes, strategies and… (more)

Subjects/Keywords: social responsibility; baby boomer; energy; frontline employee; SDT; perception; demographics; Enbridge; employee; work climate; generation; age; autonomy supportive; csro; csr; education level; pipeline; North America; gen x; self-determination theory; csr attitude; orientation; autonomy; corporate social responsibility; millennial; csr orientation; attitude; energy transportation

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Michailides, T. P. (2013). Employee Attitudes on Corporate Social Responsibility at the Frontline Level of an Energy Transportation Company. (Doctoral Dissertation). University of Alberta. Retrieved from https://era.library.ualberta.ca/files/sb397914f

Chicago Manual of Style (16th Edition):

Michailides, Theophilos P. “Employee Attitudes on Corporate Social Responsibility at the Frontline Level of an Energy Transportation Company.” 2013. Doctoral Dissertation, University of Alberta. Accessed April 21, 2021. https://era.library.ualberta.ca/files/sb397914f.

MLA Handbook (7th Edition):

Michailides, Theophilos P. “Employee Attitudes on Corporate Social Responsibility at the Frontline Level of an Energy Transportation Company.” 2013. Web. 21 Apr 2021.

Vancouver:

Michailides TP. Employee Attitudes on Corporate Social Responsibility at the Frontline Level of an Energy Transportation Company. [Internet] [Doctoral dissertation]. University of Alberta; 2013. [cited 2021 Apr 21]. Available from: https://era.library.ualberta.ca/files/sb397914f.

Council of Science Editors:

Michailides TP. Employee Attitudes on Corporate Social Responsibility at the Frontline Level of an Energy Transportation Company. [Doctoral Dissertation]. University of Alberta; 2013. Available from: https://era.library.ualberta.ca/files/sb397914f

15. Delgado, Aarón Rodríguez. Linking employee empowerment and customer perceptions of service quality : Evidence from a Mexican medical retailing company.

Degree: Business Studies, 2013, Uppsala University

  Purpose: The aim of the study is to gain a holistic understanding of the reflection ofemployee empowerment practiced in the customer's perception of service… (more)

Subjects/Keywords: Employee empowerment; customer perception; service quality; service encounters; frontline employees; service interactions; service delivery; health industry; retailers; Mexico

…during the period April 18th - May 2nd 2013 after the interaction with a frontline employee. In… …a frontline employee. After receiving the results from the company, we compiled the data… …suggests to introduce employee empowerment as an effective way for continuous service improvement… …subject of employee empowerment. It is worth noting that all conversations were held in native… …important aspects if conversations had been held in English. The major components of employee… 

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Delgado, A. R. (2013). Linking employee empowerment and customer perceptions of service quality : Evidence from a Mexican medical retailing company. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-209131

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Delgado, Aarón Rodríguez. “Linking employee empowerment and customer perceptions of service quality : Evidence from a Mexican medical retailing company.” 2013. Thesis, Uppsala University. Accessed April 21, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-209131.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Delgado, Aarón Rodríguez. “Linking employee empowerment and customer perceptions of service quality : Evidence from a Mexican medical retailing company.” 2013. Web. 21 Apr 2021.

Vancouver:

Delgado AR. Linking employee empowerment and customer perceptions of service quality : Evidence from a Mexican medical retailing company. [Internet] [Thesis]. Uppsala University; 2013. [cited 2021 Apr 21]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-209131.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Delgado AR. Linking employee empowerment and customer perceptions of service quality : Evidence from a Mexican medical retailing company. [Thesis]. Uppsala University; 2013. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-209131

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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