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You searched for subject:( Customer services). Showing records 1 – 30 of 715 total matches.

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University of Johannesburg

1. Ngcobo, Philisani David. An investigation of customer switching/defection behaviour in a selected segment of Standard Bank retail division.

Degree: 2012, University of Johannesburg

M.B.A.

Increasing customer longevity in branch banking is a difficult process, with the average bank loosing fifteen (15%) to twenty (20%) percent of its customers… (more)

Subjects/Keywords: Customer loyalty.; Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ngcobo, P. D. (2012). An investigation of customer switching/defection behaviour in a selected segment of Standard Bank retail division. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/7682

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ngcobo, Philisani David. “An investigation of customer switching/defection behaviour in a selected segment of Standard Bank retail division.” 2012. Thesis, University of Johannesburg. Accessed April 15, 2021. http://hdl.handle.net/10210/7682.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ngcobo, Philisani David. “An investigation of customer switching/defection behaviour in a selected segment of Standard Bank retail division.” 2012. Web. 15 Apr 2021.

Vancouver:

Ngcobo PD. An investigation of customer switching/defection behaviour in a selected segment of Standard Bank retail division. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2021 Apr 15]. Available from: http://hdl.handle.net/10210/7682.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ngcobo PD. An investigation of customer switching/defection behaviour in a selected segment of Standard Bank retail division. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/7682

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

2. Beedassy, Ray. Service quality expectations and perceptions of staff and customers at travel agencies, Gauteng.

Degree: 2012, University of Johannesburg

M.B.A.

In recent years South African travel industry has been facing ferocious competition. The competitive business environment has driven managers to consider the performance of… (more)

Subjects/Keywords: Customer services; Travel agents - Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Beedassy, R. (2012). Service quality expectations and perceptions of staff and customers at travel agencies, Gauteng. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/6680

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Beedassy, Ray. “Service quality expectations and perceptions of staff and customers at travel agencies, Gauteng.” 2012. Thesis, University of Johannesburg. Accessed April 15, 2021. http://hdl.handle.net/10210/6680.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Beedassy, Ray. “Service quality expectations and perceptions of staff and customers at travel agencies, Gauteng.” 2012. Web. 15 Apr 2021.

Vancouver:

Beedassy R. Service quality expectations and perceptions of staff and customers at travel agencies, Gauteng. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2021 Apr 15]. Available from: http://hdl.handle.net/10210/6680.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Beedassy R. Service quality expectations and perceptions of staff and customers at travel agencies, Gauteng. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/6680

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

3. Meyer, Erwin Martin. An analysis of customer service in an optometric practice.

Degree: 2012, University of Johannesburg

M.Comm.

The importance of service is constantly increasing in most economies (Gronroos 1988), and service is becoming exceedingly vital to success for manufacturers of goods… (more)

Subjects/Keywords: Customer services; Optometry  – Practice  – Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Meyer, E. M. (2012). An analysis of customer service in an optometric practice. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/5886

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Meyer, Erwin Martin. “An analysis of customer service in an optometric practice.” 2012. Thesis, University of Johannesburg. Accessed April 15, 2021. http://hdl.handle.net/10210/5886.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Meyer, Erwin Martin. “An analysis of customer service in an optometric practice.” 2012. Web. 15 Apr 2021.

Vancouver:

Meyer EM. An analysis of customer service in an optometric practice. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2021 Apr 15]. Available from: http://hdl.handle.net/10210/5886.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Meyer EM. An analysis of customer service in an optometric practice. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/5886

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

4. Ehlers, L. Bestuurs- en klantpersepsie rakende dienslewering in die supermarkbedryf.

Degree: 2012, University of Johannesburg

M.Comm.

Gegewe die agtergrond en die probleemstelling kan die studie soos volg geformuleer word: Die primere doelwit van die studie is om die gaping tussen… (more)

Subjects/Keywords: Customer services; Consumer satisfaction; Supermarkets  – Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ehlers, L. (2012). Bestuurs- en klantpersepsie rakende dienslewering in die supermarkbedryf. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/5873

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ehlers, L. “Bestuurs- en klantpersepsie rakende dienslewering in die supermarkbedryf.” 2012. Thesis, University of Johannesburg. Accessed April 15, 2021. http://hdl.handle.net/10210/5873.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ehlers, L. “Bestuurs- en klantpersepsie rakende dienslewering in die supermarkbedryf.” 2012. Web. 15 Apr 2021.

Vancouver:

Ehlers L. Bestuurs- en klantpersepsie rakende dienslewering in die supermarkbedryf. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2021 Apr 15]. Available from: http://hdl.handle.net/10210/5873.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ehlers L. Bestuurs- en klantpersepsie rakende dienslewering in die supermarkbedryf. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/5873

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

5. Van Wyk, Gert Stephanus. Die bestuur van klantediens aan die hand van algemene bestuurstake.

Degree: 2012, University of Johannesburg

M.Comm.

The supposition was made that when customer service is not formally planned and managed, it could result in customer service, as a competitive strategy,… (more)

Subjects/Keywords: Customer services  – Management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Van Wyk, G. S. (2012). Die bestuur van klantediens aan die hand van algemene bestuurstake. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/6066

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Van Wyk, Gert Stephanus. “Die bestuur van klantediens aan die hand van algemene bestuurstake.” 2012. Thesis, University of Johannesburg. Accessed April 15, 2021. http://hdl.handle.net/10210/6066.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Van Wyk, Gert Stephanus. “Die bestuur van klantediens aan die hand van algemene bestuurstake.” 2012. Web. 15 Apr 2021.

Vancouver:

Van Wyk GS. Die bestuur van klantediens aan die hand van algemene bestuurstake. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2021 Apr 15]. Available from: http://hdl.handle.net/10210/6066.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Van Wyk GS. Die bestuur van klantediens aan die hand van algemene bestuurstake. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/6066

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


North-West University

6. Mogotsi, Julia Mpopi. An assessment of service quality among internal customers : the case of the Botswana Mascom wireless company / Julia Mpopi Mogotsi .

Degree: 2012, North-West University

 The general objective of this study is to assess the internal service quality at Mascom Wireless. Both qualitative and quantitative research methods were used to… (more)

Subjects/Keywords: Customer services; Botswana

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Mogotsi, J. M. (2012). An assessment of service quality among internal customers : the case of the Botswana Mascom wireless company / Julia Mpopi Mogotsi . (Thesis). North-West University. Retrieved from http://hdl.handle.net/10394/15690

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Mogotsi, Julia Mpopi. “An assessment of service quality among internal customers : the case of the Botswana Mascom wireless company / Julia Mpopi Mogotsi .” 2012. Thesis, North-West University. Accessed April 15, 2021. http://hdl.handle.net/10394/15690.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Mogotsi, Julia Mpopi. “An assessment of service quality among internal customers : the case of the Botswana Mascom wireless company / Julia Mpopi Mogotsi .” 2012. Web. 15 Apr 2021.

Vancouver:

Mogotsi JM. An assessment of service quality among internal customers : the case of the Botswana Mascom wireless company / Julia Mpopi Mogotsi . [Internet] [Thesis]. North-West University; 2012. [cited 2021 Apr 15]. Available from: http://hdl.handle.net/10394/15690.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mogotsi JM. An assessment of service quality among internal customers : the case of the Botswana Mascom wireless company / Julia Mpopi Mogotsi . [Thesis]. North-West University; 2012. Available from: http://hdl.handle.net/10394/15690

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

7. Botha, Pieter Hendrik. The building of customer relations within the retail industry.

Degree: 2012, University of Johannesburg

M.Comm.

The first objective of this study is to determine the techniques appropriate for building customer relations. The second objective of this study is to… (more)

Subjects/Keywords: Customer relations; Retail trade  – Customer services; Retail trade  – Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Botha, P. H. (2012). The building of customer relations within the retail industry. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/6245

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Botha, Pieter Hendrik. “The building of customer relations within the retail industry.” 2012. Thesis, University of Johannesburg. Accessed April 15, 2021. http://hdl.handle.net/10210/6245.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Botha, Pieter Hendrik. “The building of customer relations within the retail industry.” 2012. Web. 15 Apr 2021.

Vancouver:

Botha PH. The building of customer relations within the retail industry. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2021 Apr 15]. Available from: http://hdl.handle.net/10210/6245.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Botha PH. The building of customer relations within the retail industry. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/6245

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Pretoria

8. [No author]. The determinants of customer co-production and satisfaction in a compliance dependent service .

Degree: 2013, University of Pretoria

Customer compliance has become a pivotal consideration in the marketing strategies of lifestyle management programmes. Previous research has shown that the better customers comply with… (more)

Subjects/Keywords: Customer satisfaction; Customers; Services; Customer compliance; UCTD

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2013). The determinants of customer co-production and satisfaction in a compliance dependent service . (Masters Thesis). University of Pretoria. Retrieved from http://upetd.up.ac.za/thesis/available/etd-05132013-161230/

Chicago Manual of Style (16th Edition):

author], [No. “The determinants of customer co-production and satisfaction in a compliance dependent service .” 2013. Masters Thesis, University of Pretoria. Accessed April 15, 2021. http://upetd.up.ac.za/thesis/available/etd-05132013-161230/.

MLA Handbook (7th Edition):

author], [No. “The determinants of customer co-production and satisfaction in a compliance dependent service .” 2013. Web. 15 Apr 2021.

Vancouver:

author] [. The determinants of customer co-production and satisfaction in a compliance dependent service . [Internet] [Masters thesis]. University of Pretoria; 2013. [cited 2021 Apr 15]. Available from: http://upetd.up.ac.za/thesis/available/etd-05132013-161230/.

Council of Science Editors:

author] [. The determinants of customer co-production and satisfaction in a compliance dependent service . [Masters Thesis]. University of Pretoria; 2013. Available from: http://upetd.up.ac.za/thesis/available/etd-05132013-161230/


Nelson Mandela Metropolitan University

9. Xaluva, Bongiwe Lumka. Improving customer retention at a selected medical fund through internal service quality and customer relationship management.

Degree: Faculty of Business and Economic Sciences, 2012, Nelson Mandela Metropolitan University

 In today’s competitive arena, organisations need strategically to shift their focus from primarily concentrating on new customer acquisitions and rather to realise the importance of… (more)

Subjects/Keywords: Customer relations  – Management; Customer services; Consumer satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Xaluva, B. L. (2012). Improving customer retention at a selected medical fund through internal service quality and customer relationship management. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/d1008118

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Xaluva, Bongiwe Lumka. “Improving customer retention at a selected medical fund through internal service quality and customer relationship management.” 2012. Thesis, Nelson Mandela Metropolitan University. Accessed April 15, 2021. http://hdl.handle.net/10948/d1008118.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Xaluva, Bongiwe Lumka. “Improving customer retention at a selected medical fund through internal service quality and customer relationship management.” 2012. Web. 15 Apr 2021.

Vancouver:

Xaluva BL. Improving customer retention at a selected medical fund through internal service quality and customer relationship management. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2012. [cited 2021 Apr 15]. Available from: http://hdl.handle.net/10948/d1008118.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Xaluva BL. Improving customer retention at a selected medical fund through internal service quality and customer relationship management. [Thesis]. Nelson Mandela Metropolitan University; 2012. Available from: http://hdl.handle.net/10948/d1008118

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

10. Meyer, Warren Carlo. Investigating customer service excellence at Lakeside Spar.

Degree: MBA, Faculty of Business and Economic Sciences, 2009, Nelson Mandela Metropolitan University

 Service delivery is critical to the customer’s perception of value and is core to the success of an organisation. Excellent customer service incorporates the critical… (more)

Subjects/Keywords: Consumer satisfaction; Customer services; Customer relations management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Meyer, W. C. (2009). Investigating customer service excellence at Lakeside Spar. (Masters Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/1016

Chicago Manual of Style (16th Edition):

Meyer, Warren Carlo. “Investigating customer service excellence at Lakeside Spar.” 2009. Masters Thesis, Nelson Mandela Metropolitan University. Accessed April 15, 2021. http://hdl.handle.net/10948/1016.

MLA Handbook (7th Edition):

Meyer, Warren Carlo. “Investigating customer service excellence at Lakeside Spar.” 2009. Web. 15 Apr 2021.

Vancouver:

Meyer WC. Investigating customer service excellence at Lakeside Spar. [Internet] [Masters thesis]. Nelson Mandela Metropolitan University; 2009. [cited 2021 Apr 15]. Available from: http://hdl.handle.net/10948/1016.

Council of Science Editors:

Meyer WC. Investigating customer service excellence at Lakeside Spar. [Masters Thesis]. Nelson Mandela Metropolitan University; 2009. Available from: http://hdl.handle.net/10948/1016


University of Johannesburg

11. Zaayman, Philip. Functional requirements of eCRM solutions for the South African SME sector.

Degree: 2009, University of Johannesburg

M.Phil.

The issue of Customer Relationship Management (CRM) within organisations has gained importance over the last five years, and the trend is set to continue… (more)

Subjects/Keywords: Small business; Customer services; Customer relations management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Zaayman, P. (2009). Functional requirements of eCRM solutions for the South African SME sector. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/1874

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Zaayman, Philip. “Functional requirements of eCRM solutions for the South African SME sector.” 2009. Thesis, University of Johannesburg. Accessed April 15, 2021. http://hdl.handle.net/10210/1874.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Zaayman, Philip. “Functional requirements of eCRM solutions for the South African SME sector.” 2009. Web. 15 Apr 2021.

Vancouver:

Zaayman P. Functional requirements of eCRM solutions for the South African SME sector. [Internet] [Thesis]. University of Johannesburg; 2009. [cited 2021 Apr 15]. Available from: http://hdl.handle.net/10210/1874.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Zaayman P. Functional requirements of eCRM solutions for the South African SME sector. [Thesis]. University of Johannesburg; 2009. Available from: http://hdl.handle.net/10210/1874

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Pretoria

12. Heath, Eric Ernie. The determinants of customer co-production and satisfaction in a compliance dependent service.

Degree: MCom, Marketing Management, 2012, University of Pretoria

Customer compliance has become a pivotal consideration in the marketing strategies of lifestyle management programmes. Previous research has shown that the better customers comply with… (more)

Subjects/Keywords: Customer satisfaction; Customers; Services; Customer compliance; UCTD

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Heath, E. E. (2012). The determinants of customer co-production and satisfaction in a compliance dependent service. (Masters Thesis). University of Pretoria. Retrieved from http://hdl.handle.net/2263/24649

Chicago Manual of Style (16th Edition):

Heath, Eric Ernie. “The determinants of customer co-production and satisfaction in a compliance dependent service.” 2012. Masters Thesis, University of Pretoria. Accessed April 15, 2021. http://hdl.handle.net/2263/24649.

MLA Handbook (7th Edition):

Heath, Eric Ernie. “The determinants of customer co-production and satisfaction in a compliance dependent service.” 2012. Web. 15 Apr 2021.

Vancouver:

Heath EE. The determinants of customer co-production and satisfaction in a compliance dependent service. [Internet] [Masters thesis]. University of Pretoria; 2012. [cited 2021 Apr 15]. Available from: http://hdl.handle.net/2263/24649.

Council of Science Editors:

Heath EE. The determinants of customer co-production and satisfaction in a compliance dependent service. [Masters Thesis]. University of Pretoria; 2012. Available from: http://hdl.handle.net/2263/24649

13. Khan, Rizwan. Examining factors affecting customer satisfaction : A case-study of a Swedish firm.

Degree: Technology and Society, 2011, University of Skövde

Customer satisfaction, are not just two words simply to be used in any businesscontext. Actually, these are the words that encapsulate the theme of… (more)

Subjects/Keywords: Customer satisfaction; Services; Factors affecting customer satisfaction.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Khan, R. (2011). Examining factors affecting customer satisfaction : A case-study of a Swedish firm. (Thesis). University of Skövde. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5386

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Khan, Rizwan. “Examining factors affecting customer satisfaction : A case-study of a Swedish firm.” 2011. Thesis, University of Skövde. Accessed April 15, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5386.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Khan, Rizwan. “Examining factors affecting customer satisfaction : A case-study of a Swedish firm.” 2011. Web. 15 Apr 2021.

Vancouver:

Khan R. Examining factors affecting customer satisfaction : A case-study of a Swedish firm. [Internet] [Thesis]. University of Skövde; 2011. [cited 2021 Apr 15]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5386.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Khan R. Examining factors affecting customer satisfaction : A case-study of a Swedish firm. [Thesis]. University of Skövde; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5386

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Zambia

14. Sampa, Rex Lumpombwe. The effectiveness of communication between ZESCO and its customers .

Degree: 2012, University of Zambia

 The purpose of the study was to ascertain the communication strategies for fighting HIV/AIDS used by New Start Centre. It was sought to establish the… (more)

Subjects/Keywords: Business communication; Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Sampa, R. L. (2012). The effectiveness of communication between ZESCO and its customers . (Thesis). University of Zambia. Retrieved from http://hdl.handle.net/123456789/1279

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Sampa, Rex Lumpombwe. “The effectiveness of communication between ZESCO and its customers .” 2012. Thesis, University of Zambia. Accessed April 15, 2021. http://hdl.handle.net/123456789/1279.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Sampa, Rex Lumpombwe. “The effectiveness of communication between ZESCO and its customers .” 2012. Web. 15 Apr 2021.

Vancouver:

Sampa RL. The effectiveness of communication between ZESCO and its customers . [Internet] [Thesis]. University of Zambia; 2012. [cited 2021 Apr 15]. Available from: http://hdl.handle.net/123456789/1279.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sampa RL. The effectiveness of communication between ZESCO and its customers . [Thesis]. University of Zambia; 2012. Available from: http://hdl.handle.net/123456789/1279

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of South Australia

15. Bogomolova, Svetlana. "Do service quality scores follow predictable patterns?".

Degree: 2005, University of South Australia

This thesis establishes empirical generalisations in service quality perceptions. Specifically, it examines if service quality scores follow some predictable patterns seen in other types of… (more)

Subjects/Keywords: Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Bogomolova, S. (2005). "Do service quality scores follow predictable patterns?". (Thesis). University of South Australia. Retrieved from http://arrow.unisa.edu.au:8081/1959.8/24988

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Bogomolova, Svetlana. “"Do service quality scores follow predictable patterns?".” 2005. Thesis, University of South Australia. Accessed April 15, 2021. http://arrow.unisa.edu.au:8081/1959.8/24988.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Bogomolova, Svetlana. “"Do service quality scores follow predictable patterns?".” 2005. Web. 15 Apr 2021.

Vancouver:

Bogomolova S. "Do service quality scores follow predictable patterns?". [Internet] [Thesis]. University of South Australia; 2005. [cited 2021 Apr 15]. Available from: http://arrow.unisa.edu.au:8081/1959.8/24988.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Bogomolova S. "Do service quality scores follow predictable patterns?". [Thesis]. University of South Australia; 2005. Available from: http://arrow.unisa.edu.au:8081/1959.8/24988

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of South Australia

16. Bogomolova, Svetlana. Do service quality scores follow predictable patterns?.

Degree: 2005, University of South Australia

This thesis establishes empirical generalisations in service quality perceptions. Specifically, it examines if service quality scores follow some predictable patterns seen in other types of… (more)

Subjects/Keywords: Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Bogomolova, S. (2005). Do service quality scores follow predictable patterns?. (Thesis). University of South Australia. Retrieved from http://arrow.unisa.edu.au:8081/1959.8/24988 ; http://arrow.unisa.edu.au/vital/access/manager/Repository/unisa:24988

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Bogomolova, Svetlana. “Do service quality scores follow predictable patterns?.” 2005. Thesis, University of South Australia. Accessed April 15, 2021. http://arrow.unisa.edu.au:8081/1959.8/24988 ; http://arrow.unisa.edu.au/vital/access/manager/Repository/unisa:24988.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Bogomolova, Svetlana. “Do service quality scores follow predictable patterns?.” 2005. Web. 15 Apr 2021.

Vancouver:

Bogomolova S. Do service quality scores follow predictable patterns?. [Internet] [Thesis]. University of South Australia; 2005. [cited 2021 Apr 15]. Available from: http://arrow.unisa.edu.au:8081/1959.8/24988 ; http://arrow.unisa.edu.au/vital/access/manager/Repository/unisa:24988.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Bogomolova S. Do service quality scores follow predictable patterns?. [Thesis]. University of South Australia; 2005. Available from: http://arrow.unisa.edu.au:8081/1959.8/24988 ; http://arrow.unisa.edu.au/vital/access/manager/Repository/unisa:24988

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

17. Lalitha, Sannidhanam. A Study of CRM Practices and Customer Satisfaction in services sector in India; -.

Degree: Management studies, 2013, Jawaharlal Nehru Technological University, Hyderabad

Customer relationship and Customer Relationship Management are in forefront newlineof recent business arena gaining prominence in management profession. Since long businessmen and academicians relied on… (more)

Subjects/Keywords:

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lalitha, S. (2013). A Study of CRM Practices and Customer Satisfaction in services sector in India; -. (Thesis). Jawaharlal Nehru Technological University, Hyderabad. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/19007

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lalitha, Sannidhanam. “A Study of CRM Practices and Customer Satisfaction in services sector in India; -.” 2013. Thesis, Jawaharlal Nehru Technological University, Hyderabad. Accessed April 15, 2021. http://shodhganga.inflibnet.ac.in/handle/10603/19007.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lalitha, Sannidhanam. “A Study of CRM Practices and Customer Satisfaction in services sector in India; -.” 2013. Web. 15 Apr 2021.

Vancouver:

Lalitha S. A Study of CRM Practices and Customer Satisfaction in services sector in India; -. [Internet] [Thesis]. Jawaharlal Nehru Technological University, Hyderabad; 2013. [cited 2021 Apr 15]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/19007.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lalitha S. A Study of CRM Practices and Customer Satisfaction in services sector in India; -. [Thesis]. Jawaharlal Nehru Technological University, Hyderabad; 2013. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/19007

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

18. Allie, Hisham. Creating value through customer relationships in the services sector.

Degree: MBA, Faculty of Business and Economic Sciences, 2007, Nelson Mandela Metropolitan University

 Many academic studies in the past have focussed on how to create value for businesses in terms of adding profit to the bottom line through… (more)

Subjects/Keywords: Customer services; Value added

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APA (6th Edition):

Allie, H. (2007). Creating value through customer relationships in the services sector. (Masters Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/790

Chicago Manual of Style (16th Edition):

Allie, Hisham. “Creating value through customer relationships in the services sector.” 2007. Masters Thesis, Nelson Mandela Metropolitan University. Accessed April 15, 2021. http://hdl.handle.net/10948/790.

MLA Handbook (7th Edition):

Allie, Hisham. “Creating value through customer relationships in the services sector.” 2007. Web. 15 Apr 2021.

Vancouver:

Allie H. Creating value through customer relationships in the services sector. [Internet] [Masters thesis]. Nelson Mandela Metropolitan University; 2007. [cited 2021 Apr 15]. Available from: http://hdl.handle.net/10948/790.

Council of Science Editors:

Allie H. Creating value through customer relationships in the services sector. [Masters Thesis]. Nelson Mandela Metropolitan University; 2007. Available from: http://hdl.handle.net/10948/790

19. Sannidhanam, Lalitha. A Study of CRM Practices and Customer Satisfaction in services sector in India; -.

Degree: Management studies, 2013, Jawaharlal Nehru Technological University, Hyderabad

Customer relationship and Customer Relationship Management are in forefront newlineof recent business arena gaining prominence in management profession. Since long businessmen and academicians relied on… (more)

Subjects/Keywords:

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Sannidhanam, L. (2013). A Study of CRM Practices and Customer Satisfaction in services sector in India; -. (Thesis). Jawaharlal Nehru Technological University, Hyderabad. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/18890

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Sannidhanam, Lalitha. “A Study of CRM Practices and Customer Satisfaction in services sector in India; -.” 2013. Thesis, Jawaharlal Nehru Technological University, Hyderabad. Accessed April 15, 2021. http://shodhganga.inflibnet.ac.in/handle/10603/18890.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Sannidhanam, Lalitha. “A Study of CRM Practices and Customer Satisfaction in services sector in India; -.” 2013. Web. 15 Apr 2021.

Vancouver:

Sannidhanam L. A Study of CRM Practices and Customer Satisfaction in services sector in India; -. [Internet] [Thesis]. Jawaharlal Nehru Technological University, Hyderabad; 2013. [cited 2021 Apr 15]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/18890.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sannidhanam L. A Study of CRM Practices and Customer Satisfaction in services sector in India; -. [Thesis]. Jawaharlal Nehru Technological University, Hyderabad; 2013. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/18890

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

20. Molapo, Masopha Nehemia. An assessment of internet banking service quality.

Degree: 2010, University of Johannesburg

M.Comm.

Extensive studies have been done in the past on measuring service quality where the service is delivered on a face-to-face encounter. This study assesses… (more)

Subjects/Keywords: Internet banking; Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Molapo, M. N. (2010). An assessment of internet banking service quality. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/3472

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Molapo, Masopha Nehemia. “An assessment of internet banking service quality.” 2010. Thesis, University of Johannesburg. Accessed April 15, 2021. http://hdl.handle.net/10210/3472.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Molapo, Masopha Nehemia. “An assessment of internet banking service quality.” 2010. Web. 15 Apr 2021.

Vancouver:

Molapo MN. An assessment of internet banking service quality. [Internet] [Thesis]. University of Johannesburg; 2010. [cited 2021 Apr 15]. Available from: http://hdl.handle.net/10210/3472.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Molapo MN. An assessment of internet banking service quality. [Thesis]. University of Johannesburg; 2010. Available from: http://hdl.handle.net/10210/3472

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

21. Naidoo, Logantheran Perumall. Internal marketing in a customer service centre.

Degree: 2009, University of Johannesburg

M.B.A.

Building relationships with various groups of stakeholders is critical to an organisation’s success. One critical group of stakeholders are the organisation’s employees – the… (more)

Subjects/Keywords: Relationship marketing; Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Naidoo, L. P. (2009). Internal marketing in a customer service centre. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/2386

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Naidoo, Logantheran Perumall. “Internal marketing in a customer service centre.” 2009. Thesis, University of Johannesburg. Accessed April 15, 2021. http://hdl.handle.net/10210/2386.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Naidoo, Logantheran Perumall. “Internal marketing in a customer service centre.” 2009. Web. 15 Apr 2021.

Vancouver:

Naidoo LP. Internal marketing in a customer service centre. [Internet] [Thesis]. University of Johannesburg; 2009. [cited 2021 Apr 15]. Available from: http://hdl.handle.net/10210/2386.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Naidoo LP. Internal marketing in a customer service centre. [Thesis]. University of Johannesburg; 2009. Available from: http://hdl.handle.net/10210/2386

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

22. Vermeulen, Elizabeth Maria. Emotional intelligence as determinant of the ideal characteristics to deliver the best service to customers.

Degree: 2012, University of Johannesburg

M.B.A.

Applications of Emotional Intelligence in the workplace are almost infinite. Emotional Intelligence is instrumental in resolving a sticky problem with a coworker, closing a… (more)

Subjects/Keywords: Emotional intelligence; Customer services

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APA (6th Edition):

Vermeulen, E. M. (2012). Emotional intelligence as determinant of the ideal characteristics to deliver the best service to customers. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/5556

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Vermeulen, Elizabeth Maria. “Emotional intelligence as determinant of the ideal characteristics to deliver the best service to customers.” 2012. Thesis, University of Johannesburg. Accessed April 15, 2021. http://hdl.handle.net/10210/5556.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Vermeulen, Elizabeth Maria. “Emotional intelligence as determinant of the ideal characteristics to deliver the best service to customers.” 2012. Web. 15 Apr 2021.

Vancouver:

Vermeulen EM. Emotional intelligence as determinant of the ideal characteristics to deliver the best service to customers. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2021 Apr 15]. Available from: http://hdl.handle.net/10210/5556.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Vermeulen EM. Emotional intelligence as determinant of the ideal characteristics to deliver the best service to customers. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/5556

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

23. Vanrenen-Goldman, Evette. The impact of staff turnover on client service in the employee benefit industry.

Degree: 2012, University of Johannesburg

M.Comm.

In today's business environment client service can lead to the success or failure of any business. The client is "king" and should be treated… (more)

Subjects/Keywords: Labor turnover; Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Vanrenen-Goldman, E. (2012). The impact of staff turnover on client service in the employee benefit industry. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/5808

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Vanrenen-Goldman, Evette. “The impact of staff turnover on client service in the employee benefit industry.” 2012. Thesis, University of Johannesburg. Accessed April 15, 2021. http://hdl.handle.net/10210/5808.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Vanrenen-Goldman, Evette. “The impact of staff turnover on client service in the employee benefit industry.” 2012. Web. 15 Apr 2021.

Vancouver:

Vanrenen-Goldman E. The impact of staff turnover on client service in the employee benefit industry. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2021 Apr 15]. Available from: http://hdl.handle.net/10210/5808.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Vanrenen-Goldman E. The impact of staff turnover on client service in the employee benefit industry. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/5808

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

24. Hickers, Melvin. The measurement of customer service quality as a competitive strategy in an industrial environment.

Degree: 2012, University of Johannesburg

M.Tech.

This study deals with the measurement of customer service quality in an industrial environment. The concept was to measure service quality and then develop… (more)

Subjects/Keywords: Customer services - Quality control

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APA (6th Edition):

Hickers, M. (2012). The measurement of customer service quality as a competitive strategy in an industrial environment. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/6641

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Hickers, Melvin. “The measurement of customer service quality as a competitive strategy in an industrial environment.” 2012. Thesis, University of Johannesburg. Accessed April 15, 2021. http://hdl.handle.net/10210/6641.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Hickers, Melvin. “The measurement of customer service quality as a competitive strategy in an industrial environment.” 2012. Web. 15 Apr 2021.

Vancouver:

Hickers M. The measurement of customer service quality as a competitive strategy in an industrial environment. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2021 Apr 15]. Available from: http://hdl.handle.net/10210/6641.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Hickers M. The measurement of customer service quality as a competitive strategy in an industrial environment. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/6641

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

25. Van der Walt, Tjaart Andries. The development of a service delivery index for municipalities.

Degree: 2009, University of Johannesburg

D.Phil.

Performance management has become legislative requirement for municipalities in South Africa. Unfortunately, not many tools exist to measure and monitor municipal service delivery effectively.… (more)

Subjects/Keywords: Local government evaluation; Customer services

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APA (6th Edition):

Van der Walt, T. A. (2009). The development of a service delivery index for municipalities. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/2191

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Van der Walt, Tjaart Andries. “The development of a service delivery index for municipalities.” 2009. Thesis, University of Johannesburg. Accessed April 15, 2021. http://hdl.handle.net/10210/2191.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Van der Walt, Tjaart Andries. “The development of a service delivery index for municipalities.” 2009. Web. 15 Apr 2021.

Vancouver:

Van der Walt TA. The development of a service delivery index for municipalities. [Internet] [Thesis]. University of Johannesburg; 2009. [cited 2021 Apr 15]. Available from: http://hdl.handle.net/10210/2191.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Van der Walt TA. The development of a service delivery index for municipalities. [Thesis]. University of Johannesburg; 2009. Available from: http://hdl.handle.net/10210/2191

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Addis Ababa University

26. Getnet, Neway. The Role of Relationship Marketing in Enhancing Customer Services and Company’s Growth: case of KK private Ltd. Com .

Degree: 2014, Addis Ababa University

 The growth and survival of any business organization depend on its customers. Customers are source of profit as well as the building block of maintaining… (more)

Subjects/Keywords: Marketing; Relationship Marketing; Customer Services

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APA (6th Edition):

Getnet, N. (2014). The Role of Relationship Marketing in Enhancing Customer Services and Company’s Growth: case of KK private Ltd. Com . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/6030

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Getnet, Neway. “The Role of Relationship Marketing in Enhancing Customer Services and Company’s Growth: case of KK private Ltd. Com .” 2014. Thesis, Addis Ababa University. Accessed April 15, 2021. http://etd.aau.edu.et/dspace/handle/123456789/6030.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Getnet, Neway. “The Role of Relationship Marketing in Enhancing Customer Services and Company’s Growth: case of KK private Ltd. Com .” 2014. Web. 15 Apr 2021.

Vancouver:

Getnet N. The Role of Relationship Marketing in Enhancing Customer Services and Company’s Growth: case of KK private Ltd. Com . [Internet] [Thesis]. Addis Ababa University; 2014. [cited 2021 Apr 15]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/6030.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Getnet N. The Role of Relationship Marketing in Enhancing Customer Services and Company’s Growth: case of KK private Ltd. Com . [Thesis]. Addis Ababa University; 2014. Available from: http://etd.aau.edu.et/dspace/handle/123456789/6030

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Open Universiteit Nederland

27. Bergh, D G von. Customer metrics, Waits and Anxiety in Multi-Stage Services .

Degree: 2010, Open Universiteit Nederland

this thesis seeks to determine how the various waits during the stages of multi-stage services influence the customer metrics based on the Hierarchical Service Quality Model (HSQM)linked to its customers.

Subjects/Keywords: multi-stage services; customer metrics

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APA (6th Edition):

Bergh, D. G. v. (2010). Customer metrics, Waits and Anxiety in Multi-Stage Services . (Masters Thesis). Open Universiteit Nederland. Retrieved from http://hdl.handle.net/1820/2989

Chicago Manual of Style (16th Edition):

Bergh, D G von. “Customer metrics, Waits and Anxiety in Multi-Stage Services .” 2010. Masters Thesis, Open Universiteit Nederland. Accessed April 15, 2021. http://hdl.handle.net/1820/2989.

MLA Handbook (7th Edition):

Bergh, D G von. “Customer metrics, Waits and Anxiety in Multi-Stage Services .” 2010. Web. 15 Apr 2021.

Vancouver:

Bergh DGv. Customer metrics, Waits and Anxiety in Multi-Stage Services . [Internet] [Masters thesis]. Open Universiteit Nederland; 2010. [cited 2021 Apr 15]. Available from: http://hdl.handle.net/1820/2989.

Council of Science Editors:

Bergh DGv. Customer metrics, Waits and Anxiety in Multi-Stage Services . [Masters Thesis]. Open Universiteit Nederland; 2010. Available from: http://hdl.handle.net/1820/2989

28. Loveland, Jennifer L. Filling orders faster.

Degree: 2019, University of Wisconsin – Stout

 Customers continue to want superior service and quick response times. The purpose of this study was to identify what was happening in each step of… (more)

Subjects/Keywords: Manufacturing processes; Customer services

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APA (6th Edition):

Loveland, J. L. (2019). Filling orders faster. (Thesis). University of Wisconsin – Stout. Retrieved from http://digital.library.wisc.edu/1793/79626 ; http://www2.uwstout.edu/content/lib/thesis/2019/2019lovelandj.pdf

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Loveland, Jennifer L. “Filling orders faster.” 2019. Thesis, University of Wisconsin – Stout. Accessed April 15, 2021. http://digital.library.wisc.edu/1793/79626 ; http://www2.uwstout.edu/content/lib/thesis/2019/2019lovelandj.pdf.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Loveland, Jennifer L. “Filling orders faster.” 2019. Web. 15 Apr 2021.

Vancouver:

Loveland JL. Filling orders faster. [Internet] [Thesis]. University of Wisconsin – Stout; 2019. [cited 2021 Apr 15]. Available from: http://digital.library.wisc.edu/1793/79626 ; http://www2.uwstout.edu/content/lib/thesis/2019/2019lovelandj.pdf.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Loveland JL. Filling orders faster. [Thesis]. University of Wisconsin – Stout; 2019. Available from: http://digital.library.wisc.edu/1793/79626 ; http://www2.uwstout.edu/content/lib/thesis/2019/2019lovelandj.pdf

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

29. Woznick, John M. Customer perceptions of critical incidents in service encounters: the role restaurant employee's play in service recovery.

Degree: 2018, University of Wisconsin – Stout

 BelAir Cantina restaurants in southeastern Wisconsin have been growing at a rapid rate since their first restaurant opened in 2010. Continued success heavily relies on… (more)

Subjects/Keywords: Restaurants; Customer services; Consumer satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Woznick, J. M. (2018). Customer perceptions of critical incidents in service encounters: the role restaurant employee's play in service recovery. (Thesis). University of Wisconsin – Stout. Retrieved from http://digital.library.wisc.edu/1793/79797 ; http://wwwcs.uwstout.edu/lib/thesis/2018/2018woznickj.pdf

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Woznick, John M. “Customer perceptions of critical incidents in service encounters: the role restaurant employee's play in service recovery.” 2018. Thesis, University of Wisconsin – Stout. Accessed April 15, 2021. http://digital.library.wisc.edu/1793/79797 ; http://wwwcs.uwstout.edu/lib/thesis/2018/2018woznickj.pdf.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Woznick, John M. “Customer perceptions of critical incidents in service encounters: the role restaurant employee's play in service recovery.” 2018. Web. 15 Apr 2021.

Vancouver:

Woznick JM. Customer perceptions of critical incidents in service encounters: the role restaurant employee's play in service recovery. [Internet] [Thesis]. University of Wisconsin – Stout; 2018. [cited 2021 Apr 15]. Available from: http://digital.library.wisc.edu/1793/79797 ; http://wwwcs.uwstout.edu/lib/thesis/2018/2018woznickj.pdf.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Woznick JM. Customer perceptions of critical incidents in service encounters: the role restaurant employee's play in service recovery. [Thesis]. University of Wisconsin – Stout; 2018. Available from: http://digital.library.wisc.edu/1793/79797 ; http://wwwcs.uwstout.edu/lib/thesis/2018/2018woznickj.pdf

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

30. Su, Yi-Yih. Comparison of the Customer Relationship Management for Legal Services in Chinese Metropolis.

Degree: Master, EMBA, 2011, NSYSU

 Abstract In this study, we will research for legal services company about the customer relationship management. We select three cityâs legal services company, including Beijing,… (more)

Subjects/Keywords: customer satisfaction; customer loyalty; Brand; customer relationship management; Guanxi.; legal services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Su, Y. (2011). Comparison of the Customer Relationship Management for Legal Services in Chinese Metropolis. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0830111-140134

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Su, Yi-Yih. “Comparison of the Customer Relationship Management for Legal Services in Chinese Metropolis.” 2011. Thesis, NSYSU. Accessed April 15, 2021. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0830111-140134.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Su, Yi-Yih. “Comparison of the Customer Relationship Management for Legal Services in Chinese Metropolis.” 2011. Web. 15 Apr 2021.

Vancouver:

Su Y. Comparison of the Customer Relationship Management for Legal Services in Chinese Metropolis. [Internet] [Thesis]. NSYSU; 2011. [cited 2021 Apr 15]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0830111-140134.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Su Y. Comparison of the Customer Relationship Management for Legal Services in Chinese Metropolis. [Thesis]. NSYSU; 2011. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0830111-140134

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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