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You searched for subject:( Customer services). Showing records 1 – 30 of 670 total matches.

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University of Johannesburg

1. Ngcobo, Philisani David. An investigation of customer switching/defection behaviour in a selected segment of Standard Bank retail division.

Degree: 2012, University of Johannesburg

M.B.A.

Increasing customer longevity in branch banking is a difficult process, with the average bank loosing fifteen (15%) to twenty (20%) percent of its customers… (more)

Subjects/Keywords: Customer loyalty.; Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ngcobo, P. D. (2012). An investigation of customer switching/defection behaviour in a selected segment of Standard Bank retail division. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/7682

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ngcobo, Philisani David. “An investigation of customer switching/defection behaviour in a selected segment of Standard Bank retail division.” 2012. Thesis, University of Johannesburg. Accessed October 22, 2019. http://hdl.handle.net/10210/7682.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ngcobo, Philisani David. “An investigation of customer switching/defection behaviour in a selected segment of Standard Bank retail division.” 2012. Web. 22 Oct 2019.

Vancouver:

Ngcobo PD. An investigation of customer switching/defection behaviour in a selected segment of Standard Bank retail division. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10210/7682.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ngcobo PD. An investigation of customer switching/defection behaviour in a selected segment of Standard Bank retail division. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/7682

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

2. Beedassy, Ray. Service quality expectations and perceptions of staff and customers at travel agencies, Gauteng.

Degree: 2012, University of Johannesburg

M.B.A.

In recent years South African travel industry has been facing ferocious competition. The competitive business environment has driven managers to consider the performance of… (more)

Subjects/Keywords: Customer services; Travel agents - Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Beedassy, R. (2012). Service quality expectations and perceptions of staff and customers at travel agencies, Gauteng. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/6680

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Beedassy, Ray. “Service quality expectations and perceptions of staff and customers at travel agencies, Gauteng.” 2012. Thesis, University of Johannesburg. Accessed October 22, 2019. http://hdl.handle.net/10210/6680.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Beedassy, Ray. “Service quality expectations and perceptions of staff and customers at travel agencies, Gauteng.” 2012. Web. 22 Oct 2019.

Vancouver:

Beedassy R. Service quality expectations and perceptions of staff and customers at travel agencies, Gauteng. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10210/6680.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Beedassy R. Service quality expectations and perceptions of staff and customers at travel agencies, Gauteng. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/6680

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

3. Meyer, Erwin Martin. An analysis of customer service in an optometric practice.

Degree: 2012, University of Johannesburg

M.Comm.

The importance of service is constantly increasing in most economies (Gronroos 1988), and service is becoming exceedingly vital to success for manufacturers of goods… (more)

Subjects/Keywords: Customer services; Optometry  – Practice  – Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Meyer, E. M. (2012). An analysis of customer service in an optometric practice. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/5886

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Meyer, Erwin Martin. “An analysis of customer service in an optometric practice.” 2012. Thesis, University of Johannesburg. Accessed October 22, 2019. http://hdl.handle.net/10210/5886.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Meyer, Erwin Martin. “An analysis of customer service in an optometric practice.” 2012. Web. 22 Oct 2019.

Vancouver:

Meyer EM. An analysis of customer service in an optometric practice. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10210/5886.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Meyer EM. An analysis of customer service in an optometric practice. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/5886

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

4. Ehlers, L. Bestuurs- en klantpersepsie rakende dienslewering in die supermarkbedryf.

Degree: 2012, University of Johannesburg

M.Comm.

Gegewe die agtergrond en die probleemstelling kan die studie soos volg geformuleer word: Die primere doelwit van die studie is om die gaping tussen… (more)

Subjects/Keywords: Customer services; Consumer satisfaction; Supermarkets  – Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ehlers, L. (2012). Bestuurs- en klantpersepsie rakende dienslewering in die supermarkbedryf. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/5873

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ehlers, L. “Bestuurs- en klantpersepsie rakende dienslewering in die supermarkbedryf.” 2012. Thesis, University of Johannesburg. Accessed October 22, 2019. http://hdl.handle.net/10210/5873.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ehlers, L. “Bestuurs- en klantpersepsie rakende dienslewering in die supermarkbedryf.” 2012. Web. 22 Oct 2019.

Vancouver:

Ehlers L. Bestuurs- en klantpersepsie rakende dienslewering in die supermarkbedryf. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10210/5873.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ehlers L. Bestuurs- en klantpersepsie rakende dienslewering in die supermarkbedryf. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/5873

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


North-West University

5. Mogotsi, Julia Mpopi. An assessment of service quality among internal customers : the case of the Botswana Mascom wireless company / Julia Mpopi Mogotsi .

Degree: 2012, North-West University

 The general objective of this study is to assess the internal service quality at Mascom Wireless. Both qualitative and quantitative research methods were used to… (more)

Subjects/Keywords: Customer services; Botswana

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Mogotsi, J. M. (2012). An assessment of service quality among internal customers : the case of the Botswana Mascom wireless company / Julia Mpopi Mogotsi . (Thesis). North-West University. Retrieved from http://hdl.handle.net/10394/15690

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Mogotsi, Julia Mpopi. “An assessment of service quality among internal customers : the case of the Botswana Mascom wireless company / Julia Mpopi Mogotsi .” 2012. Thesis, North-West University. Accessed October 22, 2019. http://hdl.handle.net/10394/15690.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Mogotsi, Julia Mpopi. “An assessment of service quality among internal customers : the case of the Botswana Mascom wireless company / Julia Mpopi Mogotsi .” 2012. Web. 22 Oct 2019.

Vancouver:

Mogotsi JM. An assessment of service quality among internal customers : the case of the Botswana Mascom wireless company / Julia Mpopi Mogotsi . [Internet] [Thesis]. North-West University; 2012. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10394/15690.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mogotsi JM. An assessment of service quality among internal customers : the case of the Botswana Mascom wireless company / Julia Mpopi Mogotsi . [Thesis]. North-West University; 2012. Available from: http://hdl.handle.net/10394/15690

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

6. Van Wyk, Gert Stephanus. Die bestuur van klantediens aan die hand van algemene bestuurstake.

Degree: 2012, University of Johannesburg

M.Comm.

The supposition was made that when customer service is not formally planned and managed, it could result in customer service, as a competitive strategy,… (more)

Subjects/Keywords: Customer services  – Management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Van Wyk, G. S. (2012). Die bestuur van klantediens aan die hand van algemene bestuurstake. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/6066

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Van Wyk, Gert Stephanus. “Die bestuur van klantediens aan die hand van algemene bestuurstake.” 2012. Thesis, University of Johannesburg. Accessed October 22, 2019. http://hdl.handle.net/10210/6066.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Van Wyk, Gert Stephanus. “Die bestuur van klantediens aan die hand van algemene bestuurstake.” 2012. Web. 22 Oct 2019.

Vancouver:

Van Wyk GS. Die bestuur van klantediens aan die hand van algemene bestuurstake. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10210/6066.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Van Wyk GS. Die bestuur van klantediens aan die hand van algemene bestuurstake. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/6066

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

7. Botha, Pieter Hendrik. The building of customer relations within the retail industry.

Degree: 2012, University of Johannesburg

M.Comm.

The first objective of this study is to determine the techniques appropriate for building customer relations. The second objective of this study is to… (more)

Subjects/Keywords: Customer relations; Retail trade  – Customer services; Retail trade  – Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Botha, P. H. (2012). The building of customer relations within the retail industry. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/6245

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Botha, Pieter Hendrik. “The building of customer relations within the retail industry.” 2012. Thesis, University of Johannesburg. Accessed October 22, 2019. http://hdl.handle.net/10210/6245.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Botha, Pieter Hendrik. “The building of customer relations within the retail industry.” 2012. Web. 22 Oct 2019.

Vancouver:

Botha PH. The building of customer relations within the retail industry. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10210/6245.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Botha PH. The building of customer relations within the retail industry. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/6245

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Pretoria

8. Heath, Eric Ernie. The determinants of customer co-production and satisfaction in a compliance dependent service.

Degree: MCom, Marketing Management, 2013, University of Pretoria

Customer compliance has become a pivotal consideration in the marketing strategies of lifestyle management programmes. Previous research has shown that the better customers comply with… (more)

Subjects/Keywords: Customer satisfaction; Customers; Services; Customer compliance; UCTD

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Heath, E. E. (2013). The determinants of customer co-production and satisfaction in a compliance dependent service. (Masters Thesis). University of Pretoria. Retrieved from http://hdl.handle.net/2263/24649

Chicago Manual of Style (16th Edition):

Heath, Eric Ernie. “The determinants of customer co-production and satisfaction in a compliance dependent service.” 2013. Masters Thesis, University of Pretoria. Accessed October 22, 2019. http://hdl.handle.net/2263/24649.

MLA Handbook (7th Edition):

Heath, Eric Ernie. “The determinants of customer co-production and satisfaction in a compliance dependent service.” 2013. Web. 22 Oct 2019.

Vancouver:

Heath EE. The determinants of customer co-production and satisfaction in a compliance dependent service. [Internet] [Masters thesis]. University of Pretoria; 2013. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/2263/24649.

Council of Science Editors:

Heath EE. The determinants of customer co-production and satisfaction in a compliance dependent service. [Masters Thesis]. University of Pretoria; 2013. Available from: http://hdl.handle.net/2263/24649


University of KwaZulu-Natal

9. [No author]. Customers expectation and perception of the level of service provided by Autolab.

Degree: Business administration, 2009, University of KwaZulu-Natal

 Autolab is a department of the South African Sugar Association, which develops and provides support services for computerised systems installed in the local sugar industry… (more)

Subjects/Keywords: Customer services.; Customer relations.; Business administration.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2009). Customers expectation and perception of the level of service provided by Autolab. (Thesis). University of KwaZulu-Natal. Retrieved from http://hdl.handle.net/10413/4436

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

author], [No. “Customers expectation and perception of the level of service provided by Autolab. ” 2009. Thesis, University of KwaZulu-Natal. Accessed October 22, 2019. http://hdl.handle.net/10413/4436.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

author], [No. “Customers expectation and perception of the level of service provided by Autolab. ” 2009. Web. 22 Oct 2019.

Vancouver:

author] [. Customers expectation and perception of the level of service provided by Autolab. [Internet] [Thesis]. University of KwaZulu-Natal; 2009. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10413/4436.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. Customers expectation and perception of the level of service provided by Autolab. [Thesis]. University of KwaZulu-Natal; 2009. Available from: http://hdl.handle.net/10413/4436

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of KwaZulu-Natal

10. [No author]. A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 .

Degree: Marketing management, 2011, University of KwaZulu-Natal

 The marketisation of higher and further education institutions whereby education institutions adopt commercial practices to operate has led to increased competition in the education industry.… (more)

Subjects/Keywords: Customer services.; Customer relations.; Marketing management.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2011). A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 . (Thesis). University of KwaZulu-Natal. Retrieved from http://hdl.handle.net/10413/9746

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

author], [No. “A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 .” 2011. Thesis, University of KwaZulu-Natal. Accessed October 22, 2019. http://hdl.handle.net/10413/9746.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

author], [No. “A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 .” 2011. Web. 22 Oct 2019.

Vancouver:

author] [. A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 . [Internet] [Thesis]. University of KwaZulu-Natal; 2011. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10413/9746.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 . [Thesis]. University of KwaZulu-Natal; 2011. Available from: http://hdl.handle.net/10413/9746

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

11. Meyer, Warren Carlo. Investigating customer service excellence at Lakeside Spar.

Degree: MBA, Faculty of Business and Economic Sciences, 2009, Nelson Mandela Metropolitan University

 Service delivery is critical to the customer’s perception of value and is core to the success of an organisation. Excellent customer service incorporates the critical… (more)

Subjects/Keywords: Consumer satisfaction; Customer services; Customer relations management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Meyer, W. C. (2009). Investigating customer service excellence at Lakeside Spar. (Masters Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/1016

Chicago Manual of Style (16th Edition):

Meyer, Warren Carlo. “Investigating customer service excellence at Lakeside Spar.” 2009. Masters Thesis, Nelson Mandela Metropolitan University. Accessed October 22, 2019. http://hdl.handle.net/10948/1016.

MLA Handbook (7th Edition):

Meyer, Warren Carlo. “Investigating customer service excellence at Lakeside Spar.” 2009. Web. 22 Oct 2019.

Vancouver:

Meyer WC. Investigating customer service excellence at Lakeside Spar. [Internet] [Masters thesis]. Nelson Mandela Metropolitan University; 2009. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10948/1016.

Council of Science Editors:

Meyer WC. Investigating customer service excellence at Lakeside Spar. [Masters Thesis]. Nelson Mandela Metropolitan University; 2009. Available from: http://hdl.handle.net/10948/1016


University of Pretoria

12. [No author]. The determinants of customer co-production and satisfaction in a compliance dependent service .

Degree: 2013, University of Pretoria

Customer compliance has become a pivotal consideration in the marketing strategies of lifestyle management programmes. Previous research has shown that the better customers comply with… (more)

Subjects/Keywords: Customer satisfaction; Customers; Services; Customer compliance; UCTD

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2013). The determinants of customer co-production and satisfaction in a compliance dependent service . (Masters Thesis). University of Pretoria. Retrieved from http://upetd.up.ac.za/thesis/available/etd-05132013-161230/

Chicago Manual of Style (16th Edition):

author], [No. “The determinants of customer co-production and satisfaction in a compliance dependent service .” 2013. Masters Thesis, University of Pretoria. Accessed October 22, 2019. http://upetd.up.ac.za/thesis/available/etd-05132013-161230/.

MLA Handbook (7th Edition):

author], [No. “The determinants of customer co-production and satisfaction in a compliance dependent service .” 2013. Web. 22 Oct 2019.

Vancouver:

author] [. The determinants of customer co-production and satisfaction in a compliance dependent service . [Internet] [Masters thesis]. University of Pretoria; 2013. [cited 2019 Oct 22]. Available from: http://upetd.up.ac.za/thesis/available/etd-05132013-161230/.

Council of Science Editors:

author] [. The determinants of customer co-production and satisfaction in a compliance dependent service . [Masters Thesis]. University of Pretoria; 2013. Available from: http://upetd.up.ac.za/thesis/available/etd-05132013-161230/


Nelson Mandela Metropolitan University

13. Xaluva, Bongiwe Lumka. Improving customer retention at a selected medical fund through internal service quality and customer relationship management.

Degree: Faculty of Business and Economic Sciences, 2012, Nelson Mandela Metropolitan University

 In today’s competitive arena, organisations need strategically to shift their focus from primarily concentrating on new customer acquisitions and rather to realise the importance of… (more)

Subjects/Keywords: Customer relations  – Management; Customer services; Consumer satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Xaluva, B. L. (2012). Improving customer retention at a selected medical fund through internal service quality and customer relationship management. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/d1008118

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Xaluva, Bongiwe Lumka. “Improving customer retention at a selected medical fund through internal service quality and customer relationship management.” 2012. Thesis, Nelson Mandela Metropolitan University. Accessed October 22, 2019. http://hdl.handle.net/10948/d1008118.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Xaluva, Bongiwe Lumka. “Improving customer retention at a selected medical fund through internal service quality and customer relationship management.” 2012. Web. 22 Oct 2019.

Vancouver:

Xaluva BL. Improving customer retention at a selected medical fund through internal service quality and customer relationship management. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2012. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10948/d1008118.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Xaluva BL. Improving customer retention at a selected medical fund through internal service quality and customer relationship management. [Thesis]. Nelson Mandela Metropolitan University; 2012. Available from: http://hdl.handle.net/10948/d1008118

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

14. Khan, Rizwan. Examining factors affecting customer satisfaction : A case-study of a Swedish firm.

Degree: Technology and Society, 2011, University of Skövde

Customer satisfaction, are not just two words simply to be used in any businesscontext. Actually, these are the words that encapsulate the theme of… (more)

Subjects/Keywords: Customer satisfaction; Services; Factors affecting customer satisfaction.

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Khan, R. (2011). Examining factors affecting customer satisfaction : A case-study of a Swedish firm. (Thesis). University of Skövde. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5386

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Khan, Rizwan. “Examining factors affecting customer satisfaction : A case-study of a Swedish firm.” 2011. Thesis, University of Skövde. Accessed October 22, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5386.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Khan, Rizwan. “Examining factors affecting customer satisfaction : A case-study of a Swedish firm.” 2011. Web. 22 Oct 2019.

Vancouver:

Khan R. Examining factors affecting customer satisfaction : A case-study of a Swedish firm. [Internet] [Thesis]. University of Skövde; 2011. [cited 2019 Oct 22]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5386.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Khan R. Examining factors affecting customer satisfaction : A case-study of a Swedish firm. [Thesis]. University of Skövde; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5386

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Missouri – Columbia

15. Dong, Beibei, 1981-. The effects of customer participation on service outcomes: a fit perspective.

Degree: 2010, University of Missouri – Columbia

 [ACCESS RESTRICTED TO THE UNIVERSITY OF MISSOURI AT AUTHOR'S REQUEST.] Previous research in customer participation argues that customer participation positively influences service quality and customer(more)

Subjects/Keywords: Customer relations; Customer services; Consumer satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Dong, Beibei, 1. (2010). The effects of customer participation on service outcomes: a fit perspective. (Thesis). University of Missouri – Columbia. Retrieved from http://hdl.handle.net/10355/6762

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Dong, Beibei, 1981-. “The effects of customer participation on service outcomes: a fit perspective.” 2010. Thesis, University of Missouri – Columbia. Accessed October 22, 2019. http://hdl.handle.net/10355/6762.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Dong, Beibei, 1981-. “The effects of customer participation on service outcomes: a fit perspective.” 2010. Web. 22 Oct 2019.

Vancouver:

Dong, Beibei 1. The effects of customer participation on service outcomes: a fit perspective. [Internet] [Thesis]. University of Missouri – Columbia; 2010. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10355/6762.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Dong, Beibei 1. The effects of customer participation on service outcomes: a fit perspective. [Thesis]. University of Missouri – Columbia; 2010. Available from: http://hdl.handle.net/10355/6762

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

16. Zaayman, Philip. Functional requirements of eCRM solutions for the South African SME sector.

Degree: 2009, University of Johannesburg

M.Phil.

The issue of Customer Relationship Management (CRM) within organisations has gained importance over the last five years, and the trend is set to continue… (more)

Subjects/Keywords: Small business; Customer services; Customer relations management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Zaayman, P. (2009). Functional requirements of eCRM solutions for the South African SME sector. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/1874

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Zaayman, Philip. “Functional requirements of eCRM solutions for the South African SME sector.” 2009. Thesis, University of Johannesburg. Accessed October 22, 2019. http://hdl.handle.net/10210/1874.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Zaayman, Philip. “Functional requirements of eCRM solutions for the South African SME sector.” 2009. Web. 22 Oct 2019.

Vancouver:

Zaayman P. Functional requirements of eCRM solutions for the South African SME sector. [Internet] [Thesis]. University of Johannesburg; 2009. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10210/1874.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Zaayman P. Functional requirements of eCRM solutions for the South African SME sector. [Thesis]. University of Johannesburg; 2009. Available from: http://hdl.handle.net/10210/1874

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Missouri – Columbia

17. Dong, Beibei, 1981-. The effects of customer participation on service outcomes: a fit perspective.

Degree: 2010, University of Missouri – Columbia

 [ACCESS RESTRICTED TO THE UNIVERSITY OF MISSOURI AT AUTHOR'S REQUEST.] Previous research in customer participation argues that customer participation positively influences service quality and customer(more)

Subjects/Keywords: Customer relations; Customer services; Consumer satisfaction

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Dong, Beibei, 1. (2010). The effects of customer participation on service outcomes: a fit perspective. (Thesis). University of Missouri – Columbia. Retrieved from https://doi.org/10.32469/10355/6762

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Dong, Beibei, 1981-. “The effects of customer participation on service outcomes: a fit perspective.” 2010. Thesis, University of Missouri – Columbia. Accessed October 22, 2019. https://doi.org/10.32469/10355/6762.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Dong, Beibei, 1981-. “The effects of customer participation on service outcomes: a fit perspective.” 2010. Web. 22 Oct 2019.

Vancouver:

Dong, Beibei 1. The effects of customer participation on service outcomes: a fit perspective. [Internet] [Thesis]. University of Missouri – Columbia; 2010. [cited 2019 Oct 22]. Available from: https://doi.org/10.32469/10355/6762.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Dong, Beibei 1. The effects of customer participation on service outcomes: a fit perspective. [Thesis]. University of Missouri – Columbia; 2010. Available from: https://doi.org/10.32469/10355/6762

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of South Australia

18. Bogomolova, Svetlana. "Do service quality scores follow predictable patterns?".

Degree: 2005, University of South Australia

This thesis establishes empirical generalisations in service quality perceptions. Specifically, it examines if service quality scores follow some predictable patterns seen in other types of… (more)

Subjects/Keywords: Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Bogomolova, S. (2005). "Do service quality scores follow predictable patterns?". (Thesis). University of South Australia. Retrieved from http://arrow.unisa.edu.au:8081/1959.8/24988

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Bogomolova, Svetlana. “"Do service quality scores follow predictable patterns?".” 2005. Thesis, University of South Australia. Accessed October 22, 2019. http://arrow.unisa.edu.au:8081/1959.8/24988.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Bogomolova, Svetlana. “"Do service quality scores follow predictable patterns?".” 2005. Web. 22 Oct 2019.

Vancouver:

Bogomolova S. "Do service quality scores follow predictable patterns?". [Internet] [Thesis]. University of South Australia; 2005. [cited 2019 Oct 22]. Available from: http://arrow.unisa.edu.au:8081/1959.8/24988.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Bogomolova S. "Do service quality scores follow predictable patterns?". [Thesis]. University of South Australia; 2005. Available from: http://arrow.unisa.edu.au:8081/1959.8/24988

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of South Australia

19. Bogomolova, Svetlana. Do service quality scores follow predictable patterns?.

Degree: 2005, University of South Australia

This thesis establishes empirical generalisations in service quality perceptions. Specifically, it examines if service quality scores follow some predictable patterns seen in other types of… (more)

Subjects/Keywords: Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Bogomolova, S. (2005). Do service quality scores follow predictable patterns?. (Thesis). University of South Australia. Retrieved from http://arrow.unisa.edu.au:8081/1959.8/24988 ; http://arrow.unisa.edu.au/vital/access/manager/Repository/unisa:24988

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Bogomolova, Svetlana. “Do service quality scores follow predictable patterns?.” 2005. Thesis, University of South Australia. Accessed October 22, 2019. http://arrow.unisa.edu.au:8081/1959.8/24988 ; http://arrow.unisa.edu.au/vital/access/manager/Repository/unisa:24988.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Bogomolova, Svetlana. “Do service quality scores follow predictable patterns?.” 2005. Web. 22 Oct 2019.

Vancouver:

Bogomolova S. Do service quality scores follow predictable patterns?. [Internet] [Thesis]. University of South Australia; 2005. [cited 2019 Oct 22]. Available from: http://arrow.unisa.edu.au:8081/1959.8/24988 ; http://arrow.unisa.edu.au/vital/access/manager/Repository/unisa:24988.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Bogomolova S. Do service quality scores follow predictable patterns?. [Thesis]. University of South Australia; 2005. Available from: http://arrow.unisa.edu.au:8081/1959.8/24988 ; http://arrow.unisa.edu.au/vital/access/manager/Repository/unisa:24988

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

20. Lalitha, Sannidhanam. A Study of CRM Practices and Customer Satisfaction in services sector in India; -.

Degree: Management studies, 2013, Jawaharlal Nehru Technological University, Hyderabad

Customer relationship and Customer Relationship Management are in forefront newlineof recent business arena gaining prominence in management profession. Since long businessmen and academicians relied on… (more)

Subjects/Keywords:

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lalitha, S. (2013). A Study of CRM Practices and Customer Satisfaction in services sector in India; -. (Thesis). Jawaharlal Nehru Technological University, Hyderabad. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/19007

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lalitha, Sannidhanam. “A Study of CRM Practices and Customer Satisfaction in services sector in India; -.” 2013. Thesis, Jawaharlal Nehru Technological University, Hyderabad. Accessed October 22, 2019. http://shodhganga.inflibnet.ac.in/handle/10603/19007.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lalitha, Sannidhanam. “A Study of CRM Practices and Customer Satisfaction in services sector in India; -.” 2013. Web. 22 Oct 2019.

Vancouver:

Lalitha S. A Study of CRM Practices and Customer Satisfaction in services sector in India; -. [Internet] [Thesis]. Jawaharlal Nehru Technological University, Hyderabad; 2013. [cited 2019 Oct 22]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/19007.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lalitha S. A Study of CRM Practices and Customer Satisfaction in services sector in India; -. [Thesis]. Jawaharlal Nehru Technological University, Hyderabad; 2013. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/19007

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of KwaZulu-Natal

21. [No author]. Improving customer services at the Department of Home Affairs.

Degree: Business administration, 2009, University of KwaZulu-Natal

 The purpose of this study was to design and implement a customer service model that will assist the Department of Home Affairs (DHA) to improve… (more)

Subjects/Keywords: Business administration.; Customer services.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2009). Improving customer services at the Department of Home Affairs. (Thesis). University of KwaZulu-Natal. Retrieved from http://hdl.handle.net/10413/4563

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

author], [No. “Improving customer services at the Department of Home Affairs. ” 2009. Thesis, University of KwaZulu-Natal. Accessed October 22, 2019. http://hdl.handle.net/10413/4563.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

author], [No. “Improving customer services at the Department of Home Affairs. ” 2009. Web. 22 Oct 2019.

Vancouver:

author] [. Improving customer services at the Department of Home Affairs. [Internet] [Thesis]. University of KwaZulu-Natal; 2009. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10413/4563.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. Improving customer services at the Department of Home Affairs. [Thesis]. University of KwaZulu-Natal; 2009. Available from: http://hdl.handle.net/10413/4563

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

22. Allie, Hisham. Creating value through customer relationships in the services sector.

Degree: MBA, Faculty of Business and Economic Sciences, 2007, Nelson Mandela Metropolitan University

 Many academic studies in the past have focussed on how to create value for businesses in terms of adding profit to the bottom line through… (more)

Subjects/Keywords: Customer services; Value added

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Allie, H. (2007). Creating value through customer relationships in the services sector. (Masters Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/790

Chicago Manual of Style (16th Edition):

Allie, Hisham. “Creating value through customer relationships in the services sector.” 2007. Masters Thesis, Nelson Mandela Metropolitan University. Accessed October 22, 2019. http://hdl.handle.net/10948/790.

MLA Handbook (7th Edition):

Allie, Hisham. “Creating value through customer relationships in the services sector.” 2007. Web. 22 Oct 2019.

Vancouver:

Allie H. Creating value through customer relationships in the services sector. [Internet] [Masters thesis]. Nelson Mandela Metropolitan University; 2007. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10948/790.

Council of Science Editors:

Allie H. Creating value through customer relationships in the services sector. [Masters Thesis]. Nelson Mandela Metropolitan University; 2007. Available from: http://hdl.handle.net/10948/790

23. Sannidhanam, Lalitha. A Study of CRM Practices and Customer Satisfaction in services sector in India; -.

Degree: Management studies, 2013, Jawaharlal Nehru Technological University, Hyderabad

Customer relationship and Customer Relationship Management are in forefront newlineof recent business arena gaining prominence in management profession. Since long businessmen and academicians relied on… (more)

Subjects/Keywords:

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Sannidhanam, L. (2013). A Study of CRM Practices and Customer Satisfaction in services sector in India; -. (Thesis). Jawaharlal Nehru Technological University, Hyderabad. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/18890

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Sannidhanam, Lalitha. “A Study of CRM Practices and Customer Satisfaction in services sector in India; -.” 2013. Thesis, Jawaharlal Nehru Technological University, Hyderabad. Accessed October 22, 2019. http://shodhganga.inflibnet.ac.in/handle/10603/18890.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Sannidhanam, Lalitha. “A Study of CRM Practices and Customer Satisfaction in services sector in India; -.” 2013. Web. 22 Oct 2019.

Vancouver:

Sannidhanam L. A Study of CRM Practices and Customer Satisfaction in services sector in India; -. [Internet] [Thesis]. Jawaharlal Nehru Technological University, Hyderabad; 2013. [cited 2019 Oct 22]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/18890.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sannidhanam L. A Study of CRM Practices and Customer Satisfaction in services sector in India; -. [Thesis]. Jawaharlal Nehru Technological University, Hyderabad; 2013. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/18890

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Addis Ababa University

24. Getnet, Neway. The Role of Relationship Marketing in Enhancing Customer Services and Company’s Growth: case of KK private Ltd. Com .

Degree: 2014, Addis Ababa University

 The growth and survival of any business organization depend on its customers. Customers are source of profit as well as the building block of maintaining… (more)

Subjects/Keywords: Marketing; Relationship Marketing; Customer Services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Getnet, N. (2014). The Role of Relationship Marketing in Enhancing Customer Services and Company’s Growth: case of KK private Ltd. Com . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/6030

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Getnet, Neway. “The Role of Relationship Marketing in Enhancing Customer Services and Company’s Growth: case of KK private Ltd. Com .” 2014. Thesis, Addis Ababa University. Accessed October 22, 2019. http://etd.aau.edu.et/dspace/handle/123456789/6030.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Getnet, Neway. “The Role of Relationship Marketing in Enhancing Customer Services and Company’s Growth: case of KK private Ltd. Com .” 2014. Web. 22 Oct 2019.

Vancouver:

Getnet N. The Role of Relationship Marketing in Enhancing Customer Services and Company’s Growth: case of KK private Ltd. Com . [Internet] [Thesis]. Addis Ababa University; 2014. [cited 2019 Oct 22]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/6030.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Getnet N. The Role of Relationship Marketing in Enhancing Customer Services and Company’s Growth: case of KK private Ltd. Com . [Thesis]. Addis Ababa University; 2014. Available from: http://etd.aau.edu.et/dspace/handle/123456789/6030

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Zambia

25. Sampa, Rex Lumpombwe. The effectiveness of communication between ZESCO and its customers .

Degree: 2012, University of Zambia

 The purpose of the study was to ascertain the communication strategies for fighting HIV/AIDS used by New Start Centre. It was sought to establish the… (more)

Subjects/Keywords: Business communication; Customer services

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APA (6th Edition):

Sampa, R. L. (2012). The effectiveness of communication between ZESCO and its customers . (Thesis). University of Zambia. Retrieved from http://hdl.handle.net/123456789/1279

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Sampa, Rex Lumpombwe. “The effectiveness of communication between ZESCO and its customers .” 2012. Thesis, University of Zambia. Accessed October 22, 2019. http://hdl.handle.net/123456789/1279.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Sampa, Rex Lumpombwe. “The effectiveness of communication between ZESCO and its customers .” 2012. Web. 22 Oct 2019.

Vancouver:

Sampa RL. The effectiveness of communication between ZESCO and its customers . [Internet] [Thesis]. University of Zambia; 2012. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/123456789/1279.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sampa RL. The effectiveness of communication between ZESCO and its customers . [Thesis]. University of Zambia; 2012. Available from: http://hdl.handle.net/123456789/1279

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Open Universiteit Nederland

26. Bergh, D G von. Customer metrics, Waits and Anxiety in Multi-Stage Services .

Degree: 2010, Open Universiteit Nederland

this thesis seeks to determine how the various waits during the stages of multi-stage services influence the customer metrics based on the Hierarchical Service Quality Model (HSQM)linked to its customers.

Subjects/Keywords: multi-stage services; customer metrics

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APA (6th Edition):

Bergh, D. G. v. (2010). Customer metrics, Waits and Anxiety in Multi-Stage Services . (Masters Thesis). Open Universiteit Nederland. Retrieved from http://hdl.handle.net/1820/2989

Chicago Manual of Style (16th Edition):

Bergh, D G von. “Customer metrics, Waits and Anxiety in Multi-Stage Services .” 2010. Masters Thesis, Open Universiteit Nederland. Accessed October 22, 2019. http://hdl.handle.net/1820/2989.

MLA Handbook (7th Edition):

Bergh, D G von. “Customer metrics, Waits and Anxiety in Multi-Stage Services .” 2010. Web. 22 Oct 2019.

Vancouver:

Bergh DGv. Customer metrics, Waits and Anxiety in Multi-Stage Services . [Internet] [Masters thesis]. Open Universiteit Nederland; 2010. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/1820/2989.

Council of Science Editors:

Bergh DGv. Customer metrics, Waits and Anxiety in Multi-Stage Services . [Masters Thesis]. Open Universiteit Nederland; 2010. Available from: http://hdl.handle.net/1820/2989


Delft University of Technology

27. Runge, C. Improving the Customer Experience:.

Degree: 2012, Delft University of Technology

 This project was executed for ING Bank, division Retail Banking Benelux, Sub-division ‘Mortgages and Leads’. Based on consequences resulting from the financial crisis there are… (more)

Subjects/Keywords: financial services; customer journey; touchpoints

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APA (6th Edition):

Runge, C. (2012). Improving the Customer Experience:. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:ac57cac6-c7a9-4275-a50e-bb84649406dd

Chicago Manual of Style (16th Edition):

Runge, C. “Improving the Customer Experience:.” 2012. Masters Thesis, Delft University of Technology. Accessed October 22, 2019. http://resolver.tudelft.nl/uuid:ac57cac6-c7a9-4275-a50e-bb84649406dd.

MLA Handbook (7th Edition):

Runge, C. “Improving the Customer Experience:.” 2012. Web. 22 Oct 2019.

Vancouver:

Runge C. Improving the Customer Experience:. [Internet] [Masters thesis]. Delft University of Technology; 2012. [cited 2019 Oct 22]. Available from: http://resolver.tudelft.nl/uuid:ac57cac6-c7a9-4275-a50e-bb84649406dd.

Council of Science Editors:

Runge C. Improving the Customer Experience:. [Masters Thesis]. Delft University of Technology; 2012. Available from: http://resolver.tudelft.nl/uuid:ac57cac6-c7a9-4275-a50e-bb84649406dd


University of Johannesburg

28. Molapo, Masopha Nehemia. An assessment of internet banking service quality.

Degree: 2010, University of Johannesburg

M.Comm.

Extensive studies have been done in the past on measuring service quality where the service is delivered on a face-to-face encounter. This study assesses… (more)

Subjects/Keywords: Internet banking; Customer services

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APA (6th Edition):

Molapo, M. N. (2010). An assessment of internet banking service quality. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/3472

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Molapo, Masopha Nehemia. “An assessment of internet banking service quality.” 2010. Thesis, University of Johannesburg. Accessed October 22, 2019. http://hdl.handle.net/10210/3472.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Molapo, Masopha Nehemia. “An assessment of internet banking service quality.” 2010. Web. 22 Oct 2019.

Vancouver:

Molapo MN. An assessment of internet banking service quality. [Internet] [Thesis]. University of Johannesburg; 2010. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10210/3472.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Molapo MN. An assessment of internet banking service quality. [Thesis]. University of Johannesburg; 2010. Available from: http://hdl.handle.net/10210/3472

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

29. Naidoo, Logantheran Perumall. Internal marketing in a customer service centre.

Degree: 2009, University of Johannesburg

M.B.A.

Building relationships with various groups of stakeholders is critical to an organisation’s success. One critical group of stakeholders are the organisation’s employees – the… (more)

Subjects/Keywords: Relationship marketing; Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Naidoo, L. P. (2009). Internal marketing in a customer service centre. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/2386

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Naidoo, Logantheran Perumall. “Internal marketing in a customer service centre.” 2009. Thesis, University of Johannesburg. Accessed October 22, 2019. http://hdl.handle.net/10210/2386.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Naidoo, Logantheran Perumall. “Internal marketing in a customer service centre.” 2009. Web. 22 Oct 2019.

Vancouver:

Naidoo LP. Internal marketing in a customer service centre. [Internet] [Thesis]. University of Johannesburg; 2009. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10210/2386.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Naidoo LP. Internal marketing in a customer service centre. [Thesis]. University of Johannesburg; 2009. Available from: http://hdl.handle.net/10210/2386

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

30. Vermeulen, Elizabeth Maria. Emotional intelligence as determinant of the ideal characteristics to deliver the best service to customers.

Degree: 2012, University of Johannesburg

M.B.A.

Applications of Emotional Intelligence in the workplace are almost infinite. Emotional Intelligence is instrumental in resolving a sticky problem with a coworker, closing a… (more)

Subjects/Keywords: Emotional intelligence; Customer services

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Vermeulen, E. M. (2012). Emotional intelligence as determinant of the ideal characteristics to deliver the best service to customers. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/5556

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Vermeulen, Elizabeth Maria. “Emotional intelligence as determinant of the ideal characteristics to deliver the best service to customers.” 2012. Thesis, University of Johannesburg. Accessed October 22, 2019. http://hdl.handle.net/10210/5556.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Vermeulen, Elizabeth Maria. “Emotional intelligence as determinant of the ideal characteristics to deliver the best service to customers.” 2012. Web. 22 Oct 2019.

Vancouver:

Vermeulen EM. Emotional intelligence as determinant of the ideal characteristics to deliver the best service to customers. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10210/5556.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Vermeulen EM. Emotional intelligence as determinant of the ideal characteristics to deliver the best service to customers. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/5556

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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