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1. CAIO CESAR FERREIRA MODESTO MARQUES. [en] PROPOSAL OF A PERFORMANCE MEASUREMENT SYSTEM BASED ON THE BALANCED SCORECARD FOR THE CENTRAL TRANSPORTATION UNIT OF THE BRAZILIAN ARMY.

Degree: 2017, Pontifical Catholic University of Rio de Janeiro

[pt] Na atual conjuntura econômica, as organizações públicas devem prestar contas à sociedade através dos resultados e impactos que são capazes de gerar. O reconhecimento pela sociedade dos produtos gerados pelas organizações públicas se dá através da coerência nas decisões dos gestores com a eficiência, eficácia e efetividade na administração dos recursos disponíveis. Nesse sentido, é através da Gestão Estratégica que as organizações desenvolvem um processo contínuo e integrado de formulação, implantação, avaliação e correção da estratégia, capaz de conduzi-la à excelência no cumprimento da sua razão de existir (missão organizacional). O Balanced Scorecard é um Sistema de Medição de Desempenho que apoia o processo de implantação da estratégia, sendo o mais difundido e detalhado, o que garante melhor resultado na compreensão do desdobramento da estratégia em ações operacionais. Além dos motivos citados anteriormente, atendendo ao interesse do Exército Brasileiro de implantar o Sistema de Gestão Estratégica com o uso da metodologia BSC, esse trabalho buscou, através de um estudo de caso cumprindo as etapas de preparação da organização, formulação da estratégia e detalhamento, propor um Sistema de Medição de Desempenho baseado no Balanced Scorecard em apoio à Gestão Estratégica na Unidade Central de Transportes do Exército Brasileiro (Estabelecimento Central de Transportes), tendo como resultado a validação e utilização do sistema proposto, viabilizando a melhor gestão dos recursos disponíveis, adoção de uma mentalidade estratégica por parte dos militares envolvidos, além da aderência ao Programa de Excelência do Exército Brasileiro.

[en] In the current economic environment, public organizations must be accountable to society through the results and impacts that they are capable of generating. The recognition by society of the products generated by the public organizations is given through the coherence in the decisions of the managers with an efficiency, efficiency and effectiveness in the administration of the available resources. In this sense, it is through the Strategic Management that organizations develop a continuous and integrated process of formulation, implementation, evaluation and correction of the strategy, capable of leading it to excellence in fulfilling its reason for existing (organizational mission). The Balanced Scorecard is a Performance Measurement System that supports the process of implementing the strategy, being the most widespread and detailed, which guarantees a better result in understanding the strategy s deployment in operational actions. In addition to the reasons cited above, in view of the Brazilian Army s interest in implementing the Strategic Management System with the use of the BSC methodology, this work sought, through a case study fulfilling the steps of preparation of the organization, strategy formulation and detailing, to propose a Performance Measurement System based on the Balanced Scorecard in support of Strategic Management in the Central Transportation Unit…

Advisors/Committee Members: ANTONIO MARCIO TAVARES THOME, ANTONIO MARCIO TAVARES THOME, ANTONIO MARCIO TAVARES THOME.

Subjects/Keywords: [pt] GESTAO ESTRATEGICA; [en] STRATEGIC MANAGEMENT; [pt] SISTEMA DE MEDICAO DE DESEMPENHO - SMD; [en] PERFORMANCE MEASUREMENT SYSTEM - PMS; [pt] BALANCED SCORECARD - BSC; [en] BALANCED SCORECARD - BSC; [pt] EXERCITO BRASILEIRO; [en] BRAZILIAN ARMY

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APA (6th Edition):

MARQUES, C. C. F. M. (2017). [en] PROPOSAL OF A PERFORMANCE MEASUREMENT SYSTEM BASED ON THE BALANCED SCORECARD FOR THE CENTRAL TRANSPORTATION UNIT OF THE BRAZILIAN ARMY. (Thesis). Pontifical Catholic University of Rio de Janeiro. Retrieved from http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=31705

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

MARQUES, CAIO CESAR FERREIRA MODESTO. “[en] PROPOSAL OF A PERFORMANCE MEASUREMENT SYSTEM BASED ON THE BALANCED SCORECARD FOR THE CENTRAL TRANSPORTATION UNIT OF THE BRAZILIAN ARMY.” 2017. Thesis, Pontifical Catholic University of Rio de Janeiro. Accessed October 21, 2017. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=31705.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

MARQUES, CAIO CESAR FERREIRA MODESTO. “[en] PROPOSAL OF A PERFORMANCE MEASUREMENT SYSTEM BASED ON THE BALANCED SCORECARD FOR THE CENTRAL TRANSPORTATION UNIT OF THE BRAZILIAN ARMY.” 2017. Web. 21 Oct 2017.

Vancouver:

MARQUES CCFM. [en] PROPOSAL OF A PERFORMANCE MEASUREMENT SYSTEM BASED ON THE BALANCED SCORECARD FOR THE CENTRAL TRANSPORTATION UNIT OF THE BRAZILIAN ARMY. [Internet] [Thesis]. Pontifical Catholic University of Rio de Janeiro; 2017. [cited 2017 Oct 21]. Available from: http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=31705.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

MARQUES CCFM. [en] PROPOSAL OF A PERFORMANCE MEASUREMENT SYSTEM BASED ON THE BALANCED SCORECARD FOR THE CENTRAL TRANSPORTATION UNIT OF THE BRAZILIAN ARMY. [Thesis]. Pontifical Catholic University of Rio de Janeiro; 2017. Available from: http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=31705

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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