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Uppsala University

1. Lerdell, André. Maskininlärning inom kundanalys : Prediktion av kundbeteende inom energibranchen.

Degree: Division of Systems and Control, 2019, Uppsala University

This thesis considers the problem of churn within the electricity distribution sector. More specifically, this study evaluates how supervised machine learning can be used by a Swedish electricity distributor in order to identify customer churn. The data was by provided by the electricity distributor and covered personal, geographical and contract specific information regarding the company’s customers. The provided data was complemented with external data covering the customers’ financial positions. Based on this information the possibility to predict customer churn over a three-month period with a gradient boosted decision tree was evaluated. The results from the proposed models suggests that the possibility to identify customer churn is rather poor and could not be used in a practice. This is believed to be a result of unbalanced class distributions and that the data provided simply is not informative enough to accurately predict customer churn. If more information about the customers is collected, with predictive analyses in mind, the performance of the model is likely to increase.

Subjects/Keywords: maskininlärning; klassificering; churn; Other Computer and Information Science; Annan data- och informationsvetenskap

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lerdell, A. (2019). Maskininlärning inom kundanalys : Prediktion av kundbeteende inom energibranchen. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-376295

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lerdell, André. “Maskininlärning inom kundanalys : Prediktion av kundbeteende inom energibranchen.” 2019. Thesis, Uppsala University. Accessed February 22, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-376295.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lerdell, André. “Maskininlärning inom kundanalys : Prediktion av kundbeteende inom energibranchen.” 2019. Web. 22 Feb 2019.

Vancouver:

Lerdell A. Maskininlärning inom kundanalys : Prediktion av kundbeteende inom energibranchen. [Internet] [Thesis]. Uppsala University; 2019. [cited 2019 Feb 22]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-376295.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lerdell A. Maskininlärning inom kundanalys : Prediktion av kundbeteende inom energibranchen. [Thesis]. Uppsala University; 2019. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-376295

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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