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You searched for +publisher:"University of Pretoria" +contributor:("Mr K Lubbe"). Showing records 1 – 14 of 14 total matches.

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University of Pretoria

1. Nasser, Walid Samir Samy Moheb Abdelrahman. Strategic alliances in the South African independent 3 star and above hotels.

Degree: Gordon Institute of Business Science (GIBS), 2012, University of Pretoria

 This research was conducted to identify whether South African 3 star and above hotels are interested in forming alliances. The objective of this study was… (more)

Subjects/Keywords: UCTD; Strategic alliances; Alliance continuum; Chi-square test; Friedman’s test

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Nasser, W. S. S. M. (2012). Strategic alliances in the South African independent 3 star and above hotels. (Masters Thesis). University of Pretoria. Retrieved from http://hdl.handle.net/2263/26821

Chicago Manual of Style (16th Edition):

Nasser, Walid Samir Samy Moheb. “Strategic alliances in the South African independent 3 star and above hotels.” 2012. Masters Thesis, University of Pretoria. Accessed October 22, 2019. http://hdl.handle.net/2263/26821.

MLA Handbook (7th Edition):

Nasser, Walid Samir Samy Moheb. “Strategic alliances in the South African independent 3 star and above hotels.” 2012. Web. 22 Oct 2019.

Vancouver:

Nasser WSSM. Strategic alliances in the South African independent 3 star and above hotels. [Internet] [Masters thesis]. University of Pretoria; 2012. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/2263/26821.

Council of Science Editors:

Nasser WSSM. Strategic alliances in the South African independent 3 star and above hotels. [Masters Thesis]. University of Pretoria; 2012. Available from: http://hdl.handle.net/2263/26821


University of Pretoria

2. Yaari, Omri. e-Learning effectiveness in interconnected corporate learning environments.

Degree: Gordon Institute of Business Science (GIBS), 2013, University of Pretoria

 Approaches to workplace learning are continuously evolving to support business objectives but learning and development practitioners are not delivering on their mandate of developing relevant… (more)

Subjects/Keywords: UCTD; Learning and development; E-learning effectiveness; Workplace learning; E-learning; Learning evaluation

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APA (6th Edition):

Yaari, O. (2013). e-Learning effectiveness in interconnected corporate learning environments. (Masters Thesis). University of Pretoria. Retrieved from http://hdl.handle.net/2263/23067

Chicago Manual of Style (16th Edition):

Yaari, Omri. “e-Learning effectiveness in interconnected corporate learning environments.” 2013. Masters Thesis, University of Pretoria. Accessed October 22, 2019. http://hdl.handle.net/2263/23067.

MLA Handbook (7th Edition):

Yaari, Omri. “e-Learning effectiveness in interconnected corporate learning environments.” 2013. Web. 22 Oct 2019.

Vancouver:

Yaari O. e-Learning effectiveness in interconnected corporate learning environments. [Internet] [Masters thesis]. University of Pretoria; 2013. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/2263/23067.

Council of Science Editors:

Yaari O. e-Learning effectiveness in interconnected corporate learning environments. [Masters Thesis]. University of Pretoria; 2013. Available from: http://hdl.handle.net/2263/23067


University of Pretoria

3. Knox-Davies, Barrie. The extent to which a learning organisation culture influences employee engagement in two service based organisations in the property sector of South Africa.

Degree: Gordon Institute of Business Science (GIBS), 2012, University of Pretoria

 Increasingly the competitiveness of organisations will depend on the level of service and quality of experience offered by the employees of the organisation. In short,… (more)

Subjects/Keywords: UCTD; Organisational culture; Employee engagement; Learning organisation

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Knox-Davies, B. (2012). The extent to which a learning organisation culture influences employee engagement in two service based organisations in the property sector of South Africa. (Masters Thesis). University of Pretoria. Retrieved from http://hdl.handle.net/2263/23452

Chicago Manual of Style (16th Edition):

Knox-Davies, Barrie. “The extent to which a learning organisation culture influences employee engagement in two service based organisations in the property sector of South Africa.” 2012. Masters Thesis, University of Pretoria. Accessed October 22, 2019. http://hdl.handle.net/2263/23452.

MLA Handbook (7th Edition):

Knox-Davies, Barrie. “The extent to which a learning organisation culture influences employee engagement in two service based organisations in the property sector of South Africa.” 2012. Web. 22 Oct 2019.

Vancouver:

Knox-Davies B. The extent to which a learning organisation culture influences employee engagement in two service based organisations in the property sector of South Africa. [Internet] [Masters thesis]. University of Pretoria; 2012. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/2263/23452.

Council of Science Editors:

Knox-Davies B. The extent to which a learning organisation culture influences employee engagement in two service based organisations in the property sector of South Africa. [Masters Thesis]. University of Pretoria; 2012. Available from: http://hdl.handle.net/2263/23452


University of Pretoria

4. Bettesworth, Fiona. Factors influencing performance of call centre agents : a study of a South African outsourced call centre.

Degree: Gordon Institute of Business Science (GIBS), 2010, University of Pretoria

 This paper explores the factors influencing performance of call centre agents in a South African outsourced call centre in the motor industry, specifically in respect… (more)

Subjects/Keywords: UCTD; Call centres

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Bettesworth, F. (2010). Factors influencing performance of call centre agents : a study of a South African outsourced call centre. (Masters Thesis). University of Pretoria. Retrieved from http://hdl.handle.net/2263/23840

Chicago Manual of Style (16th Edition):

Bettesworth, Fiona. “Factors influencing performance of call centre agents : a study of a South African outsourced call centre.” 2010. Masters Thesis, University of Pretoria. Accessed October 22, 2019. http://hdl.handle.net/2263/23840.

MLA Handbook (7th Edition):

Bettesworth, Fiona. “Factors influencing performance of call centre agents : a study of a South African outsourced call centre.” 2010. Web. 22 Oct 2019.

Vancouver:

Bettesworth F. Factors influencing performance of call centre agents : a study of a South African outsourced call centre. [Internet] [Masters thesis]. University of Pretoria; 2010. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/2263/23840.

Council of Science Editors:

Bettesworth F. Factors influencing performance of call centre agents : a study of a South African outsourced call centre. [Masters Thesis]. University of Pretoria; 2010. Available from: http://hdl.handle.net/2263/23840


University of Pretoria

5. Etsebeth, Eugene Everard. Trialability, perceived risk and complexity of understanding as determinants of cloud computing services adoption.

Degree: Gordon Institute of Business Science (GIBS), 2013, University of Pretoria

 In 2011 one-third of South African organisations did not intend to adopt cloud computing services because IT decision-maker lacked understanding of the related concepts and… (more)

Subjects/Keywords: UCTD; Trialability; Partial least squares (pls) method; Cloud computing services; Perceived risk; Complexity of understanding

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Etsebeth, E. (2013). Trialability, perceived risk and complexity of understanding as determinants of cloud computing services adoption. (Masters Thesis). University of Pretoria. Retrieved from http://hdl.handle.net/2263/29623

Chicago Manual of Style (16th Edition):

Etsebeth, Eugene. “Trialability, perceived risk and complexity of understanding as determinants of cloud computing services adoption.” 2013. Masters Thesis, University of Pretoria. Accessed October 22, 2019. http://hdl.handle.net/2263/29623.

MLA Handbook (7th Edition):

Etsebeth, Eugene. “Trialability, perceived risk and complexity of understanding as determinants of cloud computing services adoption.” 2013. Web. 22 Oct 2019.

Vancouver:

Etsebeth E. Trialability, perceived risk and complexity of understanding as determinants of cloud computing services adoption. [Internet] [Masters thesis]. University of Pretoria; 2013. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/2263/29623.

Council of Science Editors:

Etsebeth E. Trialability, perceived risk and complexity of understanding as determinants of cloud computing services adoption. [Masters Thesis]. University of Pretoria; 2013. Available from: http://hdl.handle.net/2263/29623


University of Pretoria

6. Ruzane, Tinashe. Consumer decision-making styles of post-democracy urban adolescents in South Africa.

Degree: Gordon Institute of Business Science (GIBS), 2012, University of Pretoria

 The oldest group within South Africa’s first generation born into democracy are now reaching the final stages of adolescence and coming of age. Their exposure… (more)

Subjects/Keywords: UCTD; Post-democracy; Urban; Consumer; South africa

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ruzane, T. (2012). Consumer decision-making styles of post-democracy urban adolescents in South Africa. (Masters Thesis). University of Pretoria. Retrieved from http://hdl.handle.net/2263/23961

Chicago Manual of Style (16th Edition):

Ruzane, Tinashe. “Consumer decision-making styles of post-democracy urban adolescents in South Africa.” 2012. Masters Thesis, University of Pretoria. Accessed October 22, 2019. http://hdl.handle.net/2263/23961.

MLA Handbook (7th Edition):

Ruzane, Tinashe. “Consumer decision-making styles of post-democracy urban adolescents in South Africa.” 2012. Web. 22 Oct 2019.

Vancouver:

Ruzane T. Consumer decision-making styles of post-democracy urban adolescents in South Africa. [Internet] [Masters thesis]. University of Pretoria; 2012. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/2263/23961.

Council of Science Editors:

Ruzane T. Consumer decision-making styles of post-democracy urban adolescents in South Africa. [Masters Thesis]. University of Pretoria; 2012. Available from: http://hdl.handle.net/2263/23961


University of Pretoria

7. Khan, Farida. Evaluating the influence of different levels of multicultural interactions, in a work and social context, on perceptions of outstanding leader attributes.

Degree: Gordon Institute of Business Science (GIBS), 2011, University of Pretoria

 This research aims to develop a deeper level of understanding of how different levels of interaction amongst different cultures in a work and social context… (more)

Subjects/Keywords: UCTD; Cultural diversity; Global leaders; Leadership development; Workplace diversity management; Social multicultural interactions

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Khan, F. (2011). Evaluating the influence of different levels of multicultural interactions, in a work and social context, on perceptions of outstanding leader attributes. (Masters Thesis). University of Pretoria. Retrieved from http://hdl.handle.net/2263/24246

Chicago Manual of Style (16th Edition):

Khan, Farida. “Evaluating the influence of different levels of multicultural interactions, in a work and social context, on perceptions of outstanding leader attributes.” 2011. Masters Thesis, University of Pretoria. Accessed October 22, 2019. http://hdl.handle.net/2263/24246.

MLA Handbook (7th Edition):

Khan, Farida. “Evaluating the influence of different levels of multicultural interactions, in a work and social context, on perceptions of outstanding leader attributes.” 2011. Web. 22 Oct 2019.

Vancouver:

Khan F. Evaluating the influence of different levels of multicultural interactions, in a work and social context, on perceptions of outstanding leader attributes. [Internet] [Masters thesis]. University of Pretoria; 2011. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/2263/24246.

Council of Science Editors:

Khan F. Evaluating the influence of different levels of multicultural interactions, in a work and social context, on perceptions of outstanding leader attributes. [Masters Thesis]. University of Pretoria; 2011. Available from: http://hdl.handle.net/2263/24246


University of Pretoria

8. [No author]. Strategic alliances in the South African independent 3 star and above hotels .

Degree: 2012, University of Pretoria

 This research was conducted to identify whether South African 3 star and above hotels are interested in forming alliances. The objective of this study was… (more)

Subjects/Keywords: UCTD; Strategic alliances; Alliance continuum; Chi-square test; Friedman’s test

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2012). Strategic alliances in the South African independent 3 star and above hotels . (Masters Thesis). University of Pretoria. Retrieved from http://upetd.up.ac.za/thesis/available/etd-07292012-133505/

Chicago Manual of Style (16th Edition):

author], [No. “Strategic alliances in the South African independent 3 star and above hotels .” 2012. Masters Thesis, University of Pretoria. Accessed October 22, 2019. http://upetd.up.ac.za/thesis/available/etd-07292012-133505/.

MLA Handbook (7th Edition):

author], [No. “Strategic alliances in the South African independent 3 star and above hotels .” 2012. Web. 22 Oct 2019.

Vancouver:

author] [. Strategic alliances in the South African independent 3 star and above hotels . [Internet] [Masters thesis]. University of Pretoria; 2012. [cited 2019 Oct 22]. Available from: http://upetd.up.ac.za/thesis/available/etd-07292012-133505/.

Council of Science Editors:

author] [. Strategic alliances in the South African independent 3 star and above hotels . [Masters Thesis]. University of Pretoria; 2012. Available from: http://upetd.up.ac.za/thesis/available/etd-07292012-133505/


University of Pretoria

9. [No author]. e-Learning effectiveness in interconnected corporate learning environments .

Degree: 2013, University of Pretoria

 Approaches to workplace learning are continuously evolving to support business objectives but learning and development practitioners are not delivering on their mandate of developing relevant… (more)

Subjects/Keywords: UCTD; Learning and development; E-learning effectiveness; Workplace learning; E-learning; Learning evaluation

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2013). e-Learning effectiveness in interconnected corporate learning environments . (Masters Thesis). University of Pretoria. Retrieved from http://upetd.up.ac.za/thesis/available/etd-03092013-172721/

Chicago Manual of Style (16th Edition):

author], [No. “e-Learning effectiveness in interconnected corporate learning environments .” 2013. Masters Thesis, University of Pretoria. Accessed October 22, 2019. http://upetd.up.ac.za/thesis/available/etd-03092013-172721/.

MLA Handbook (7th Edition):

author], [No. “e-Learning effectiveness in interconnected corporate learning environments .” 2013. Web. 22 Oct 2019.

Vancouver:

author] [. e-Learning effectiveness in interconnected corporate learning environments . [Internet] [Masters thesis]. University of Pretoria; 2013. [cited 2019 Oct 22]. Available from: http://upetd.up.ac.za/thesis/available/etd-03092013-172721/.

Council of Science Editors:

author] [. e-Learning effectiveness in interconnected corporate learning environments . [Masters Thesis]. University of Pretoria; 2013. Available from: http://upetd.up.ac.za/thesis/available/etd-03092013-172721/


University of Pretoria

10. [No author]. The extent to which a learning organisation culture influences employee engagement in two service based organisations in the property sector of South Africa .

Degree: 2012, University of Pretoria

 Increasingly the competitiveness of organisations will depend on the level of service and quality of experience offered by the employees of the organisation. In short,… (more)

Subjects/Keywords: UCTD; Organisational culture; Employee engagement; Learning organisation

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2012). The extent to which a learning organisation culture influences employee engagement in two service based organisations in the property sector of South Africa . (Masters Thesis). University of Pretoria. Retrieved from http://upetd.up.ac.za/thesis/available/etd-03242012-174550/

Chicago Manual of Style (16th Edition):

author], [No. “The extent to which a learning organisation culture influences employee engagement in two service based organisations in the property sector of South Africa .” 2012. Masters Thesis, University of Pretoria. Accessed October 22, 2019. http://upetd.up.ac.za/thesis/available/etd-03242012-174550/.

MLA Handbook (7th Edition):

author], [No. “The extent to which a learning organisation culture influences employee engagement in two service based organisations in the property sector of South Africa .” 2012. Web. 22 Oct 2019.

Vancouver:

author] [. The extent to which a learning organisation culture influences employee engagement in two service based organisations in the property sector of South Africa . [Internet] [Masters thesis]. University of Pretoria; 2012. [cited 2019 Oct 22]. Available from: http://upetd.up.ac.za/thesis/available/etd-03242012-174550/.

Council of Science Editors:

author] [. The extent to which a learning organisation culture influences employee engagement in two service based organisations in the property sector of South Africa . [Masters Thesis]. University of Pretoria; 2012. Available from: http://upetd.up.ac.za/thesis/available/etd-03242012-174550/


University of Pretoria

11. [No author]. Factors influencing performance of call centre agents : a study of a South African outsourced call centre .

Degree: 2010, University of Pretoria

 This paper explores the factors influencing performance of call centre agents in a South African outsourced call centre in the motor industry, specifically in respect… (more)

Subjects/Keywords: UCTD; Call centres

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2010). Factors influencing performance of call centre agents : a study of a South African outsourced call centre . (Masters Thesis). University of Pretoria. Retrieved from http://upetd.up.ac.za/thesis/available/etd-04072010-142649/

Chicago Manual of Style (16th Edition):

author], [No. “Factors influencing performance of call centre agents : a study of a South African outsourced call centre .” 2010. Masters Thesis, University of Pretoria. Accessed October 22, 2019. http://upetd.up.ac.za/thesis/available/etd-04072010-142649/.

MLA Handbook (7th Edition):

author], [No. “Factors influencing performance of call centre agents : a study of a South African outsourced call centre .” 2010. Web. 22 Oct 2019.

Vancouver:

author] [. Factors influencing performance of call centre agents : a study of a South African outsourced call centre . [Internet] [Masters thesis]. University of Pretoria; 2010. [cited 2019 Oct 22]. Available from: http://upetd.up.ac.za/thesis/available/etd-04072010-142649/.

Council of Science Editors:

author] [. Factors influencing performance of call centre agents : a study of a South African outsourced call centre . [Masters Thesis]. University of Pretoria; 2010. Available from: http://upetd.up.ac.za/thesis/available/etd-04072010-142649/


University of Pretoria

12. [No author]. Consumer decision-making styles of post-democracy urban adolescents in South Africa .

Degree: 2012, University of Pretoria

 The oldest group within South Africa’s first generation born into democracy are now reaching the final stages of adolescence and coming of age. Their exposure… (more)

Subjects/Keywords: UCTD; Post-democracy; Urban; Consumer; South africa

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2012). Consumer decision-making styles of post-democracy urban adolescents in South Africa . (Masters Thesis). University of Pretoria. Retrieved from http://upetd.up.ac.za/thesis/available/etd-04142012-191019/

Chicago Manual of Style (16th Edition):

author], [No. “Consumer decision-making styles of post-democracy urban adolescents in South Africa .” 2012. Masters Thesis, University of Pretoria. Accessed October 22, 2019. http://upetd.up.ac.za/thesis/available/etd-04142012-191019/.

MLA Handbook (7th Edition):

author], [No. “Consumer decision-making styles of post-democracy urban adolescents in South Africa .” 2012. Web. 22 Oct 2019.

Vancouver:

author] [. Consumer decision-making styles of post-democracy urban adolescents in South Africa . [Internet] [Masters thesis]. University of Pretoria; 2012. [cited 2019 Oct 22]. Available from: http://upetd.up.ac.za/thesis/available/etd-04142012-191019/.

Council of Science Editors:

author] [. Consumer decision-making styles of post-democracy urban adolescents in South Africa . [Masters Thesis]. University of Pretoria; 2012. Available from: http://upetd.up.ac.za/thesis/available/etd-04142012-191019/


University of Pretoria

13. [No author]. Evaluating the influence of different levels of multicultural interactions, in a work and social context, on perceptions of outstanding leader attributes .

Degree: 2011, University of Pretoria

 This research aims to develop a deeper level of understanding of how different levels of interaction amongst different cultures in a work and social context… (more)

Subjects/Keywords: UCTD; Cultural diversity; Global leaders; Leadership development; Workplace diversity management; Social multicultural interactions

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2011). Evaluating the influence of different levels of multicultural interactions, in a work and social context, on perceptions of outstanding leader attributes . (Masters Thesis). University of Pretoria. Retrieved from http://upetd.up.ac.za/thesis/available/etd-04302011-214448/

Chicago Manual of Style (16th Edition):

author], [No. “Evaluating the influence of different levels of multicultural interactions, in a work and social context, on perceptions of outstanding leader attributes .” 2011. Masters Thesis, University of Pretoria. Accessed October 22, 2019. http://upetd.up.ac.za/thesis/available/etd-04302011-214448/.

MLA Handbook (7th Edition):

author], [No. “Evaluating the influence of different levels of multicultural interactions, in a work and social context, on perceptions of outstanding leader attributes .” 2011. Web. 22 Oct 2019.

Vancouver:

author] [. Evaluating the influence of different levels of multicultural interactions, in a work and social context, on perceptions of outstanding leader attributes . [Internet] [Masters thesis]. University of Pretoria; 2011. [cited 2019 Oct 22]. Available from: http://upetd.up.ac.za/thesis/available/etd-04302011-214448/.

Council of Science Editors:

author] [. Evaluating the influence of different levels of multicultural interactions, in a work and social context, on perceptions of outstanding leader attributes . [Masters Thesis]. University of Pretoria; 2011. Available from: http://upetd.up.ac.za/thesis/available/etd-04302011-214448/


University of Pretoria

14. [No author]. Trialability, perceived risk and complexity of understanding as determinants of cloud computing services adoption .

Degree: 2013, University of Pretoria

 In 2011 one-third of South African organisations did not intend to adopt cloud computing services because IT decision-maker lacked understanding of the related concepts and… (more)

Subjects/Keywords: UCTD; Trialability; Partial least squares (pls) method; Cloud computing services; Perceived risk; Complexity of understanding

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2013). Trialability, perceived risk and complexity of understanding as determinants of cloud computing services adoption . (Masters Thesis). University of Pretoria. Retrieved from http://upetd.up.ac.za/thesis/available/etd-02162013-162613/

Chicago Manual of Style (16th Edition):

author], [No. “Trialability, perceived risk and complexity of understanding as determinants of cloud computing services adoption .” 2013. Masters Thesis, University of Pretoria. Accessed October 22, 2019. http://upetd.up.ac.za/thesis/available/etd-02162013-162613/.

MLA Handbook (7th Edition):

author], [No. “Trialability, perceived risk and complexity of understanding as determinants of cloud computing services adoption .” 2013. Web. 22 Oct 2019.

Vancouver:

author] [. Trialability, perceived risk and complexity of understanding as determinants of cloud computing services adoption . [Internet] [Masters thesis]. University of Pretoria; 2013. [cited 2019 Oct 22]. Available from: http://upetd.up.ac.za/thesis/available/etd-02162013-162613/.

Council of Science Editors:

author] [. Trialability, perceived risk and complexity of understanding as determinants of cloud computing services adoption . [Masters Thesis]. University of Pretoria; 2013. Available from: http://upetd.up.ac.za/thesis/available/etd-02162013-162613/

.