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University of New Mexico
1.
Dean, Marleah.
It's like a giant game of telephone: Physicians' perceptions of effective communication in the emergency department context'.
Degree: Department of Communication and Journalism, 2011, University of New Mexico
URL: http://hdl.handle.net/1928/13083 
► Despite the growing number of emergency department visits, effective communication between patients and physicians are often overlooked because of the fast- paced nature of the…
(more)
▼ Despite the growing number of emergency department visits, effective communication between patients and physicians are often overlooked because of the fast- paced nature of the emergency department (ED). As such, we do not know what is seen as effective communication within this particular context. Therefore, the goal of this study was to learn how emergency department physicians define effective communication and identify the barriers and facilitators to communicating in the ED. Seventeen semi-structured, open-ended interviews were conducted with ED physicians. Interviews were recorded and transcribed into a Word document. Data analysis included two steps—the constant comparison method (Lindlof & Taylor, 2002) and the Hymes (1974) SPEAKING framework. The findings indicated a definition of effective communication as well as the following five dimensions of effective communication: efficiency, clarity/accuracy, relevance, comprehension, and rapport. Communication is efficient when the desired goals are met in a timely manner without expending too many resources. Communication is clear and accurate when the message's state of clearness is evident and the state and quality of a message is true, correct, and precise. Communication is relevant when the message is directly pertinent to the discussion at hand. Communication is comprehended when the physician and the patient both understand the information being communicated between each other and are both then able to act on that information, and lastly, communication builds rapport when the physician demonstrates sympathy/empathy, shows concern, and offers reassurance with the patient. Several individual and system barriers were identified for both the individual patient and physician and the system as an environment. Individual and system facilitators were discussed to help address these barriers. Overall, the findings suggest a contradiction in ED physicians' perceptions of effective communication and demonstrate The
University of
New Mexico Hospital ED has a culture of its own.
Advisors/Committee Members: Oetzel, John, Covarrubias, Patricia, McDermott, Virginia, Sklar, David.
Subjects/Keywords: effective communication; emergency department; physicians; patients
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APA (6th Edition):
Dean, M. (2011). It's like a giant game of telephone: Physicians' perceptions of effective communication in the emergency department context'. (Masters Thesis). University of New Mexico. Retrieved from http://hdl.handle.net/1928/13083
Chicago Manual of Style (16th Edition):
Dean, Marleah. “It's like a giant game of telephone: Physicians' perceptions of effective communication in the emergency department context'.” 2011. Masters Thesis, University of New Mexico. Accessed March 03, 2021.
http://hdl.handle.net/1928/13083.
MLA Handbook (7th Edition):
Dean, Marleah. “It's like a giant game of telephone: Physicians' perceptions of effective communication in the emergency department context'.” 2011. Web. 03 Mar 2021.
Vancouver:
Dean M. It's like a giant game of telephone: Physicians' perceptions of effective communication in the emergency department context'. [Internet] [Masters thesis]. University of New Mexico; 2011. [cited 2021 Mar 03].
Available from: http://hdl.handle.net/1928/13083.
Council of Science Editors:
Dean M. It's like a giant game of telephone: Physicians' perceptions of effective communication in the emergency department context'. [Masters Thesis]. University of New Mexico; 2011. Available from: http://hdl.handle.net/1928/13083
University of New Mexico
2.
Niesen, Caroline C.
Navigating Reentry Shock: The Use of Communication as a Facilitative Tool.
Degree: Department of Communication and Journalism, 2010, University of New Mexico
URL: http://hdl.handle.net/1928/11087
► Even though many university students travel and study abroad, there is minimal literature and research about supporting these students when they return from their study…
(more)
▼ Even though many
university students travel and study abroad, there is minimal literature and research about supporting these students when they return from their study abroad experience. In order to understand and incorporate the experience into the students everyday life, communication plays a key role in facilitating the transition back into the United States. Thus, the principal purpose of this study was to expand the research on reentry shock and communication by creating a
new scale of reentry shock and testing a proposed model of variables to uncover which factor is most important (individual, interpersonal, and cultural). One hundred fifty eight former study abroad students responded to a 63-item survey about their experiences returning from study abroad. The newly created, reliable, and validated scale, the Multifaceted Reentry Shock Scale, was utilized to test hypotheses about the three factors. Even though there was a strong rationale and extant literature support for all three variables to predict reentry shock, the findings only show social support as the most important factor. The
new scale provides
new ways for researchers to conceptualize and measure reentry shock, while the social support variable is informative for future research as well as study abroad programs at large.
Advisors/Committee Members: Oetzel, John, Rao, Nagesh, McDermott, Virginia.
Subjects/Keywords: reentry shock; communication; interpersonal; intercultural; study abroad; culture shock
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APA (6th Edition):
Niesen, C. C. (2010). Navigating Reentry Shock: The Use of Communication as a Facilitative Tool. (Masters Thesis). University of New Mexico. Retrieved from http://hdl.handle.net/1928/11087
Chicago Manual of Style (16th Edition):
Niesen, Caroline C. “Navigating Reentry Shock: The Use of Communication as a Facilitative Tool.” 2010. Masters Thesis, University of New Mexico. Accessed March 03, 2021.
http://hdl.handle.net/1928/11087.
MLA Handbook (7th Edition):
Niesen, Caroline C. “Navigating Reentry Shock: The Use of Communication as a Facilitative Tool.” 2010. Web. 03 Mar 2021.
Vancouver:
Niesen CC. Navigating Reentry Shock: The Use of Communication as a Facilitative Tool. [Internet] [Masters thesis]. University of New Mexico; 2010. [cited 2021 Mar 03].
Available from: http://hdl.handle.net/1928/11087.
Council of Science Editors:
Niesen CC. Navigating Reentry Shock: The Use of Communication as a Facilitative Tool. [Masters Thesis]. University of New Mexico; 2010. Available from: http://hdl.handle.net/1928/11087
University of New Mexico
3.
Sharabi, Liesel.
Why Can't We Be Friends? Examining the Influence of Social Network Profiles on Initial Interactions.
Degree: Department of Communication and Journalism, 2010, University of New Mexico
URL: http://hdl.handle.net/1928/11177
► Despite the growing number of people using social network Web sites to establish and maintain relationships, we know little about how the information available on…
(more)
▼ Despite the growing number of people using social network Web sites to establish and maintain relationships, we know little about how the information available on these sites affects communication patterns and perceptions of partners. Therefore, the primary purpose of this study was to extend Uncertainty Reduction Theory (URT) into the Information age by examining the effect that the type of information available on social network sites may have on initial interactions. Thirty strangers were matched with one another to create fifteen dyads. These dyads were assigned to one of two groups: one group received their partners social network profile and the second group was provided an index card containing basic information about their partner. Then, participants completed a pretest, engaged in a get-to-know-you conversation, and completed a posttest. Several weeks later, the Relational Uncertainty in Initial Interactions Questionnaire was administered to assess the lingering effects of uncertainty. These findings contradict five of URT's seven axioms and show the limited applicability of URT to electronic communication while also providing support for Predicted Outcome Value Theory and Uncertainty Management Theory.
Advisors/Committee Members: McDermott, Virginia, Schuetz, Jan, Shiver, Janet.
Subjects/Keywords: Interpersonal Communication; Uncertainty Reduction; Social Networking; Profile; Relational Uncertainty in Initial Interactions Questionnaire; Social profiles
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APA (6th Edition):
Sharabi, L. (2010). Why Can't We Be Friends? Examining the Influence of Social Network Profiles on Initial Interactions. (Masters Thesis). University of New Mexico. Retrieved from http://hdl.handle.net/1928/11177
Chicago Manual of Style (16th Edition):
Sharabi, Liesel. “Why Can't We Be Friends? Examining the Influence of Social Network Profiles on Initial Interactions.” 2010. Masters Thesis, University of New Mexico. Accessed March 03, 2021.
http://hdl.handle.net/1928/11177.
MLA Handbook (7th Edition):
Sharabi, Liesel. “Why Can't We Be Friends? Examining the Influence of Social Network Profiles on Initial Interactions.” 2010. Web. 03 Mar 2021.
Vancouver:
Sharabi L. Why Can't We Be Friends? Examining the Influence of Social Network Profiles on Initial Interactions. [Internet] [Masters thesis]. University of New Mexico; 2010. [cited 2021 Mar 03].
Available from: http://hdl.handle.net/1928/11177.
Council of Science Editors:
Sharabi L. Why Can't We Be Friends? Examining the Influence of Social Network Profiles on Initial Interactions. [Masters Thesis]. University of New Mexico; 2010. Available from: http://hdl.handle.net/1928/11177
University of New Mexico
4.
Gomez, Sonia Lisette.
WE'RE FRIENDS, LET'S TALK: RELIGION, SELF-DISCLOSURE AND MANAGING THE OPENNESS AND CLOSEDNESS DIALECTIC IN FRIENDSHIPS.
Degree: Department of Communication and Journalism, 2009, University of New Mexico
URL: http://hdl.handle.net/1928/9791
► The present study investigates college students perceptions of the appropriate self-disclosure strategies endorsed when disclosing religiosity. Because self-disclosure patterns can be influenced by whom we…
(more)
▼ The present study investigates college students perceptions of the appropriate self-disclosure strategies endorsed when disclosing religiosity. Because self-disclosure patterns can be influenced by whom we are talking to and our estimation of the response, this project also examined friendship levels (i.e., close friend, friend, and acquaintance), the friend's view of religion (i.e., favorable or unfavorable), and the subject's own commitment to religion, to determine if they influenced a religious person's self-disclosure strategy. Based on Relational Dialectics theory, an original instrument, the Self-Disclosure Strategies Questionnaire (SDSQ) was used to measure participant's endorsement of five self-disclosure strategies. The five self-disclosure dimensions evaluated in the SDSQ are: (a) selection, (b) separation (i.e., segmentation and cyclic alteration), (c) disqualification, (e) moderation, and (f) reframing. Items for the SDSQ were developed using open-ended questionnaires to establish face and content validity. The factorial and construct validity of the SDSQ was tested using confirmatory factor analysis and correlation of three existing communication measures. Results confirmed five subscales with good alphas and construct validity. In addition, the Religious Life Commitment-10 (RCI-10) questionnaire was included to measure each participant's level of religiosity. Results indicated that selection was the most highly endorsed strategy among participants. However, with regard to friendship type, religious individuals did not feel it was necessary to alter self-disclosures strategies based on the relationship with the recipient. In addition, participants with high and low religious commitment yielded significant differences on three of the strategies: (a) selection, (b) disqualification, and (c) reframing. Also, results indicated that the perception of the recipient's response (i.e., favorable or unfavorable) has a slight influence on the type of self-disclosure strategies endorsed. The findings of this study extend previous research on friendship maintenance while offering a
new lens for self-disclosure research. This research provides a strong foundation for understanding the role of religion in daily interaction, specifically friendship and self-disclosure patterns. The limitations and future directions for the present study are also discussed.
Advisors/Committee Members: McDermott, Virginia, Lutgen-Sandvik, Pamela, Burgess, Andrew.
Subjects/Keywords: Religion; Self-disclosure; Friendship; Relational Dialectics
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APA (6th Edition):
Gomez, S. L. (2009). WE'RE FRIENDS, LET'S TALK: RELIGION, SELF-DISCLOSURE AND MANAGING THE OPENNESS AND CLOSEDNESS DIALECTIC IN FRIENDSHIPS. (Masters Thesis). University of New Mexico. Retrieved from http://hdl.handle.net/1928/9791
Chicago Manual of Style (16th Edition):
Gomez, Sonia Lisette. “WE'RE FRIENDS, LET'S TALK: RELIGION, SELF-DISCLOSURE AND MANAGING THE OPENNESS AND CLOSEDNESS DIALECTIC IN FRIENDSHIPS.” 2009. Masters Thesis, University of New Mexico. Accessed March 03, 2021.
http://hdl.handle.net/1928/9791.
MLA Handbook (7th Edition):
Gomez, Sonia Lisette. “WE'RE FRIENDS, LET'S TALK: RELIGION, SELF-DISCLOSURE AND MANAGING THE OPENNESS AND CLOSEDNESS DIALECTIC IN FRIENDSHIPS.” 2009. Web. 03 Mar 2021.
Vancouver:
Gomez SL. WE'RE FRIENDS, LET'S TALK: RELIGION, SELF-DISCLOSURE AND MANAGING THE OPENNESS AND CLOSEDNESS DIALECTIC IN FRIENDSHIPS. [Internet] [Masters thesis]. University of New Mexico; 2009. [cited 2021 Mar 03].
Available from: http://hdl.handle.net/1928/9791.
Council of Science Editors:
Gomez SL. WE'RE FRIENDS, LET'S TALK: RELIGION, SELF-DISCLOSURE AND MANAGING THE OPENNESS AND CLOSEDNESS DIALECTIC IN FRIENDSHIPS. [Masters Thesis]. University of New Mexico; 2009. Available from: http://hdl.handle.net/1928/9791
University of New Mexico
5.
Belone, Lorenda.
An examination of communicative dialectical tensions and paradoxes encountered by Native American researchers in the field and in the academy.
Degree: Department of Communication and Journalism, 2010, University of New Mexico
URL: http://hdl.handle.net/1928/11120
► This study investigated the communicative dialectical tensions and paradoxical situations faced by Native researchers in the academy and in research with their own communities or…
(more)
▼ This study investigated the communicative dialectical tensions and paradoxical situations faced by Native researchers in the academy and in research with their own communities or with other Native communities. Thematic analysis was conducted on narratives from 12 semi-structured interviews from participants across the country. Three major themes emerged regarding communicative struggles for the participants when conducting research with Native communities: a dialectic of insider/outsider; challenge of developing positive communication; and concerns of appropriate and inappropriate behavior. Four major themes emerged with regards to communication challenges for the participants while working in the academy: insider-outsider dialectic, paradox of walking the talk, navigating the academy, and open and honest communication. This study also examined the successes encountered by the participants. Overall, the participants deemed success in the community as simply engaging in research with the community. Success in the academy centered on issues of support.
Two important implications emerged from this study, one theoretical and one practical. First, the study identified two dialectics not previously discussed in dialectic approach/theory and thus makes a contribution to research/theorizing about dialectics. Specifically, there was the dialectic of insider/outsider related to spiritual identity and the dialectic of insider/outsider related to cultural knowledge. Second, the study illustrates the challenges that Native researchers face in conducting community research and in navigating the academy. The findings point to the importance of mentoring Native researchers in managing the dialectics and paradoxes by senior researchers who are sensitive to indigenous research. The key appears to be developing a mentoring program utilizing a CBPR approach.
Advisors/Committee Members: Oetzel, John, McDermott, Virginia, Werder, Olaf, Wallerstein, Nina.
Subjects/Keywords: Communication; Dialectic; Paradox; Native American; Research
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APA ·
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Manager
APA (6th Edition):
Belone, L. (2010). An examination of communicative dialectical tensions and paradoxes encountered by Native American researchers in the field and in the academy. (Doctoral Dissertation). University of New Mexico. Retrieved from http://hdl.handle.net/1928/11120
Chicago Manual of Style (16th Edition):
Belone, Lorenda. “An examination of communicative dialectical tensions and paradoxes encountered by Native American researchers in the field and in the academy.” 2010. Doctoral Dissertation, University of New Mexico. Accessed March 03, 2021.
http://hdl.handle.net/1928/11120.
MLA Handbook (7th Edition):
Belone, Lorenda. “An examination of communicative dialectical tensions and paradoxes encountered by Native American researchers in the field and in the academy.” 2010. Web. 03 Mar 2021.
Vancouver:
Belone L. An examination of communicative dialectical tensions and paradoxes encountered by Native American researchers in the field and in the academy. [Internet] [Doctoral dissertation]. University of New Mexico; 2010. [cited 2021 Mar 03].
Available from: http://hdl.handle.net/1928/11120.
Council of Science Editors:
Belone L. An examination of communicative dialectical tensions and paradoxes encountered by Native American researchers in the field and in the academy. [Doctoral Dissertation]. University of New Mexico; 2010. Available from: http://hdl.handle.net/1928/11120
University of New Mexico
6.
Medina, Una E.
MADD MESSAGE EFFECTS: A TWELVE-YEAR RANDOMIZED TRIAL.
Degree: Department of Communication and Journalism, 2010, University of New Mexico
URL: http://hdl.handle.net/1928/12395
► One out of three Americans undergoes drunk-driving crashes; 23% result in death. To deter DWIs (Driving While under Influence), MADD (Mothers Against Drunk Drivers) created…
(more)
▼ One out of three Americans undergoes drunk-driving crashes; 23% result in death. To deter DWIs (Driving While under Influence), MADD (Mothers Against Drunk Drivers) created VIPs (Victim Impact Panels) where victims impact offenders with gory stories, photos, and threats of punishments and loss of freedom, hoping this message will deter DWIs. It is remarkable that although the VIP message is considered a primary DWI intervention, yet no studies have investigated VIP message effects.
VIP message effects, their persistence and decay, are chronicled here over the course of 12 years. This study extends an empirical investigation of VIPs, conducted by Woodall, Delaney, Rogers, and Wheeler (2007) (n = 833) during 1994-1996. At 2 years, these researchers found MADD VIP participants' recidivism rates were 30% higher than their DWI School comparison group, trending toward significance at p = .0583. This study supports those results as significant at 12 years. As an extension, it investigates whether reactance theory explains VIP message effects failure. Reactance theory research, a subset of message effects research, explains how emotional, confrontational, and threatening messages induce psychological reactance in the mind of the message receiver, who then seeks to preserve his or her sense of freedom by behaving contrarily (Brehm, 1966). Hierarchically intensifying effects of these theoretical reactance antecedents are studied here in an unusual manner, as they occur in vivo, in real life.
The same intervention was observed to have different effects depending on prior conditions and demographics. The emotional high-threat, high-confrontation MADD VIP message coincided with significantly shorter time to recidivism (p = .009, d = 1.64) and significantly higher number of subsequent arrests (p < .0001, d = 1.64) among recent prior offenders, and those with no priors under age 30 (p = .01, d = 0.35). Younger offenders may be associated with more iconoclastic behavior than older offenders (Beirness & Simpson, 1997; Greenberg, 2005; NHTSA, 2008), partially explaining the under-30 age effect.
This study furthers persuasive message design as a science and suggests a message-based approach to intervention analysis. There was no effect when MADD VIP was analyzed simply as an intervention. However, there were highly significant effect sizes when the same MADD VIP intervention was analyzed as a message. This study concludes by offering MADD VIP best practice recommendations.
Advisors/Committee Members: Woodall, W. Gill, Schuetz, Janice, Rivera, Mario A., McDermott, Virginia, Delaney, Harold.
Subjects/Keywords: Victim Impact panels; MADD; message effects; randomized trial; effect size; drunk driving; DWI; efficacy trial; method problems; methodological problems; communication theory; theory building; rhetorical analysis; triangulation; drunk driving; interventions; covariates; ANOVA; ANCOVA; survival analysis; message context; message content; message function; message intensity; message frequency; message metrics; message pathos; pathos; message decay; decay rate; message decay rate; intent to persuade; persuasion; confrontation; shame; shaming; public shaming; public censure; forewarning; perceived threat; reactance theory; assumptions; sampling error; recruitment error; non-adherence to condition; random assignment error; factorial design; operationalization; theory construct operationalization; methods informed by literature; methodological symbiosis; questionnaire reliability and validity; secondary data sources; public arrest record; public data; covariate operationalization; reactance constructs; content analysis; theme analysis; prior arrest; censored cases; QSR N6; SPSS; Excel; limitations; under-identification; attrition; population attrition; bimodal distribution; dichotomous variables; data splitting; discretizing data; time to recidivism; subsequent arrests; emotional change; emotion score; outliers; reactance antecedent; message dose; message dosage; treatment fidelity; assess treatment fidelity; predictor variables; controlling variables; demographic covariate; demographic predictor; confirmation bias; data bias; interaction effect; treatment effect; message design; fear appeal; message strength; anger; survival analysis; time dependence; mixed methods; study design; message standardization; internal validity; hard data; hard end-point data; marginal sample size; observed variables; intervening factors; intervening variables; sample size; in vivo; hierarchy of effects; emotional threat; older offenders; young offenders; intervention analysis; message-based approach; best practices; DWI intervention; DWI treatment; prior conditions; iconoclast; Drunks Against MADD Mothers; resistance; message design science
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Record Details
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APA ·
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MLA ·
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CSE |
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to Zotero / EndNote / Reference
Manager
APA (6th Edition):
Medina, U. E. (2010). MADD MESSAGE EFFECTS: A TWELVE-YEAR RANDOMIZED TRIAL. (Doctoral Dissertation). University of New Mexico. Retrieved from http://hdl.handle.net/1928/12395
Chicago Manual of Style (16th Edition):
Medina, Una E. “MADD MESSAGE EFFECTS: A TWELVE-YEAR RANDOMIZED TRIAL.” 2010. Doctoral Dissertation, University of New Mexico. Accessed March 03, 2021.
http://hdl.handle.net/1928/12395.
MLA Handbook (7th Edition):
Medina, Una E. “MADD MESSAGE EFFECTS: A TWELVE-YEAR RANDOMIZED TRIAL.” 2010. Web. 03 Mar 2021.
Vancouver:
Medina UE. MADD MESSAGE EFFECTS: A TWELVE-YEAR RANDOMIZED TRIAL. [Internet] [Doctoral dissertation]. University of New Mexico; 2010. [cited 2021 Mar 03].
Available from: http://hdl.handle.net/1928/12395.
Council of Science Editors:
Medina UE. MADD MESSAGE EFFECTS: A TWELVE-YEAR RANDOMIZED TRIAL. [Doctoral Dissertation]. University of New Mexico; 2010. Available from: http://hdl.handle.net/1928/12395
. 
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