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You searched for +publisher:"Nelson Mandela Metropolitan University" +contributor:("Munyaka, S Dr"). One record found.

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Nelson Mandela Metropolitan University

1. Gunchi, Humphreys Kalele. Assessing the implementation of the performance management system in the Malawian civil service : an application of the Burke and Liwin model.

Degree: MA, Faculty of Business and Economic Sciences, 2013, Nelson Mandela Metropolitan University

The research assessed the implementation of the Performance Management System (PMS) in the Malawian civil service using a change diagnostic model called ‘causal model of organisational performance change’ by Burke and Litwin (1992). The motivation for the research topic comes from a background of the Malawi Government’s goal of improving service delivery to the public. The government launched the performance management system as one of the change interventions that would assist in achieving its service provision goal. For the achievement of the service provision goals, the PMS had to be implemented effectively. Using an integrative approach, the research employed both qualitative and quantitative methods to obtain data that was structured around the organisational elements of the Burke-Litwin model. Using purposive sampling, 195 departments in the Malawian Civil Service formed the population from which the sample was drawn. Of the 195 departments, 69 departments, represented by an officer from each department, participated in the study. Three departments namely; The Office of the President and Cabinet (OPC), The Department of Human Resource Management and Development (DHRMD) and The Civil Service Commission (CSC) were included in the sample in addition to the 69 departments. These three departments were chosen due to their involvement in the formulation and implementation of the Performance Management System (PMS). Information from the three departments was obtained through interviews while questionnaires were administered to the remaining sample subjects. The research found that both the transformational and transactional factors were lacking in supporting the implementation of the PMS in Malawian civil service. Fundamental prerequisites like systems’ compatibility, assessment of enabling culture and amendments of relevant laws were not considered before the implementation of the system. Upon commencement of the implementation process the support from political leaders and donors declined and the evaluation process lacked inclusion of key stakeholders. The current research expands the application of the Burke-Litwin model in assessing the ‘post change intervention’ implementation processes. The findings could possibly provide valuable input in the form of the following recommendations: The government should consider working on the culture of the civil servants, the capacity of the implementing structure of PMS, the evaluation of the PMS and the prerequisites for the programme. The government should consider being inclusive when evaluating PMS and in assessing the performance of employees, and lastly, there is need to fully utilise technology and the functional position of stakeholders like the Civil Service Commission Advisors/Committee Members: Munyaka, S Dr, Bowler, J.

Subjects/Keywords: Organizational change  – Malawi  – Evaluation; Performance  – Management.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Gunchi, H. K. (2013). Assessing the implementation of the performance management system in the Malawian civil service : an application of the Burke and Liwin model. (Masters Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/d1020363

Chicago Manual of Style (16th Edition):

Gunchi, Humphreys Kalele. “Assessing the implementation of the performance management system in the Malawian civil service : an application of the Burke and Liwin model.” 2013. Masters Thesis, Nelson Mandela Metropolitan University. Accessed October 18, 2019. http://hdl.handle.net/10948/d1020363.

MLA Handbook (7th Edition):

Gunchi, Humphreys Kalele. “Assessing the implementation of the performance management system in the Malawian civil service : an application of the Burke and Liwin model.” 2013. Web. 18 Oct 2019.

Vancouver:

Gunchi HK. Assessing the implementation of the performance management system in the Malawian civil service : an application of the Burke and Liwin model. [Internet] [Masters thesis]. Nelson Mandela Metropolitan University; 2013. [cited 2019 Oct 18]. Available from: http://hdl.handle.net/10948/d1020363.

Council of Science Editors:

Gunchi HK. Assessing the implementation of the performance management system in the Malawian civil service : an application of the Burke and Liwin model. [Masters Thesis]. Nelson Mandela Metropolitan University; 2013. Available from: http://hdl.handle.net/10948/d1020363

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