Advanced search options

Advanced Search Options 🞨

Browse by author name (“Author name starts with…”).

Find ETDs with:

in
/  
in
/  
in
/  
in

Written in Published in Earliest date Latest date

Sorted by

Results per page:

Sorted by: relevance · author · university · dateNew search

You searched for +publisher:"Delft University of Technology" +contributor:("Mulder, Sander"). Showing records 1 – 3 of 3 total matches.

Search Limiters

Last 2 Years | English Only

No search limiters apply to these results.

▼ Search Limiters


Delft University of Technology

1. Raaphorst, Stephanie (author). Creating Internal Buy-In: Creating internal buy-in for a company's change through communication.

Degree: 2019, Delft University of Technology

This research thesis aims to create a new perspective of design as an integral part of internal change communication and attempts to showcase what design can contribute to the domain of internal change communication. It follows an exploratory research approach that was driven by a research question and where a design was used as a stimulus to test the research question (as can be seen in Figure 3 on page 21). The research question in this thesis is: what can design offer, in addition to contemporary approaches, in change communication to create internal buy-in? To attain an understanding of organisational change and change communication, both literature and field research (in the form of interviews) were conducted. This concluded the first part of the thesis, the Study, and moved it into the Design part of the thesis. After conducting interviews with eighteen people at six different companies, across the levels of hierarchy, a design opportunity presented itself: after the company change was announced, the employees had lots of questions and they felt like they weren’t being taken seriously. The thesis proceeds to describe how a solution to this challenge was designed and tested. The testing of the design brought the Design and Study parts of the thesis together: the concluding remarks from the test reflect not only the feasibility, desirability and viability of the design, but present insights pertaining to the research question. This thesis concludes by offering the insights that what design can offer internal change communication to create internal buy-in are boundary objects and a user-centred approach to problem solving. Boundary objects could provide a form of common understanding and clarity about topics, that are complex or unclear, that allow for people to have facilitated discussions. By creating a better understanding about the change and how employee questions and queries will be addressed, you can reduce resistance to the change and create internal buy-in (Llenza, 2008). Having a user-centred approach allows for users to inform the design of a tool that they will be using, allowing for it to not only meet their needs, but also creating ownership over that tool and the company change. If the change isn’t strongly or exclusively top driven, employees will feel a willingness to participate in the change and take ownership of the change, creating internal buy-in (Alvesson and Sveningsson, 2015).

Strategic Product Design

Advisors/Committee Members: van Erp, Jeroen (mentor), Mulder, Sander (graduation committee), Delft University of Technology (degree granting institution).

Subjects/Keywords: Communication; Buy-in; Organisational change

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Raaphorst, S. (. (2019). Creating Internal Buy-In: Creating internal buy-in for a company's change through communication. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:9a22a68a-ade5-4f98-849d-e0f2d341f2a2

Chicago Manual of Style (16th Edition):

Raaphorst, Stephanie (author). “Creating Internal Buy-In: Creating internal buy-in for a company's change through communication.” 2019. Masters Thesis, Delft University of Technology. Accessed October 20, 2020. http://resolver.tudelft.nl/uuid:9a22a68a-ade5-4f98-849d-e0f2d341f2a2.

MLA Handbook (7th Edition):

Raaphorst, Stephanie (author). “Creating Internal Buy-In: Creating internal buy-in for a company's change through communication.” 2019. Web. 20 Oct 2020.

Vancouver:

Raaphorst S(. Creating Internal Buy-In: Creating internal buy-in for a company's change through communication. [Internet] [Masters thesis]. Delft University of Technology; 2019. [cited 2020 Oct 20]. Available from: http://resolver.tudelft.nl/uuid:9a22a68a-ade5-4f98-849d-e0f2d341f2a2.

Council of Science Editors:

Raaphorst S(. Creating Internal Buy-In: Creating internal buy-in for a company's change through communication. [Masters Thesis]. Delft University of Technology; 2019. Available from: http://resolver.tudelft.nl/uuid:9a22a68a-ade5-4f98-849d-e0f2d341f2a2


Delft University of Technology

2. Rameckers, Wouter (author). Mynance: Modernise the financial function of your organisation.

Degree: 2019, Delft University of Technology

INNOPAY is an Amsterdam bases consultancy that focusses on ‘transactions. They are founded in 2002 with financial transactions as their main focus. Today, they have shifted their core business to ‘data’ as every form of transaction. INNOPAY is led by the belief “everything transaction” which is translated in into an award-winning same-titled management book. They believe collaboration and data sharing to be the end-goal for finding the highest value-added for all (data) transactions. The challenge The objective of this thesis is to find use cases for the business clients of banks that would be enabled by Open Banking. There are two reasons for the need for such use cases. First, there are no specific use cases directed at open banking at this moment. Second, creating innovative products is becoming the new standard to differentiate for banks. INNOPAY will be able to use this thesis and the use cases that it brings forth to illustrate the benefits of Open Banking to a large variety of different (potential) clients. Thesis Context The user The business clients of banks share touchpoints through the financial function of businesses. The financial function of a business handles the financial assists and their interactions. The financial function is a group of functions, tasks and dynamics that are set up differently for every business. This thesis analyses this complexity and describes how financial tasks between businesses are similar and can be used to analyse the financial function consistently. There is a definite shift in the tasks of the financial function in the lasts couple of years. The financial function is moving from an operational set of tasks to a more strategic set, actively participating with the (corporate) strategy. The current financial function has low affinity Change in the financial landscape Four elements are driving transformation in the financial product and service industry. 1.Technology Technology has been at the forefront of disruptive innovation for multiple decades. Technology is contributing to faster ways of gathering, analysing and securely transferring data anywhere on the planet. Bringing financial professionals together and growing businesses to never before seen sizes. 2.Competition Competition is increasing as challenger banks, and Fintechs are joining the financial product and service industry with new and innovative user-friendly products and services. 3.Customer expectations Consumers are surrounded every day by products and services tailored to their specific needs. Consumers expect user-friendly, fast and intuitive designs. This expectation is no different for business users. 4.Regulation The regulation on the forefront of this changing landscape is Payment Service Directive 2 (PSD2). PSD2 is the first regulation in the world to focus on opening up the banking system. PSD2 mandates the opening up three banking data and functionalities previously monopolised by banks themselves. These three data and functionalities are: 1. Payment initiation services (PIS) Allowing a third party… Advisors/Committee Members: van Heur, Rudolf (mentor), Mulder, Sander (graduation committee), Delft University of Technology (degree granting institution).

Subjects/Keywords: Open Banking; Finance; financial function; PSD2; B2B; Prescriptive design; Futures thinking

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Rameckers, W. (. (2019). Mynance: Modernise the financial function of your organisation. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:7394dbc8-5797-4a8d-9477-ba574f327fcd

Chicago Manual of Style (16th Edition):

Rameckers, Wouter (author). “Mynance: Modernise the financial function of your organisation.” 2019. Masters Thesis, Delft University of Technology. Accessed October 20, 2020. http://resolver.tudelft.nl/uuid:7394dbc8-5797-4a8d-9477-ba574f327fcd.

MLA Handbook (7th Edition):

Rameckers, Wouter (author). “Mynance: Modernise the financial function of your organisation.” 2019. Web. 20 Oct 2020.

Vancouver:

Rameckers W(. Mynance: Modernise the financial function of your organisation. [Internet] [Masters thesis]. Delft University of Technology; 2019. [cited 2020 Oct 20]. Available from: http://resolver.tudelft.nl/uuid:7394dbc8-5797-4a8d-9477-ba574f327fcd.

Council of Science Editors:

Rameckers W(. Mynance: Modernise the financial function of your organisation. [Masters Thesis]. Delft University of Technology; 2019. Available from: http://resolver.tudelft.nl/uuid:7394dbc8-5797-4a8d-9477-ba574f327fcd


Delft University of Technology

3. Izarin, Neema (author). Be a Member: Redesigning the portfolio of a professional association around member involvement.

Degree: 2019, Delft University of Technology

Associations have been around for centuries but for the last decade they are struggling with recruiting and retaining the younger generations. This thesis focusses on a specific type of association, namely a professional association. The organization that is the subject of this thesis is the BNO, the professional association for Dutch designers. The goal of this project is to find a way for the BNO to attract and retain more members. It is no longer self-evident for professionals to join a professional association. Where the Baby boomer generation became members for life because that is ‘just what you did’, the younger generations tend to continually ask “What’s in it for me?” and act like members not clients. An important classification for the types of members used in this thesis is the one given by Sladek (2011). She classifies members into givers and takers. Givers willingly pay dues and volunteer their time as they see it ‘as the right thing to do’ (are often from the Baby boomer generation). Takers on the other hand say “I will show up if you can show me value”. In this thesis Frame Innovation is used as the method. Problems that are characterised as being open, complex, dynamic and networked are analyse, explore and redesign with the nine steps of this method. To understand the problem, six paradoxes where developed that lead to the definition of a new problem statement: there seems to be a lack of overview and purpose in the BNO portfolio which makes the portfolio seem like a patchwork of services. This problem was translated into a design goal where the patchwork is transformed into a coherent portfolio with a clear purpose and overview in order to establish the value of the BNO more clearly. Later a core paradox was added to better understand why the problem was hard to solve: The BNO is an association, however at the same time it calls itself a professional organization. These two roles contradict each other on some important aspects. Subsequently, the context was established which represents the inner circle of stakeholders and the interpersonal relationships and value exchanges between them. The same was done for the field but then with potential stakeholders. The Context and Field helped discover the factors that underlie the needs, motivation, and experiences which are necessary to define the themes for this project. There are three main themes for this project: Representation, Value and Responsibility. These main themes are supported by four sub-themes: Sense of identification, Recognition and acknowledgement, Relationship and Centralisation versus decentralisation. What follows is the development of frames that allow for the reframing of the problem. In this thesis six frames were defined. These frames were: The BNO as 1) an educational institute, 2) a polar expedition, 3) a National Park, 4) a café, 5) a travel agency and 6) a solar system. With the themes and frames six potential futures for the BNO portfolio were developed. From this, one final frame was chosen to redesign the BNO Patchwork: the… Advisors/Committee Members: Mooij, Sylvia (mentor), Mulder, Sander (graduation committee), Fasten, Vicky (graduation committee), Delft University of Technology (degree granting institution).

Subjects/Keywords: Portfolio Strategy; Member Involvement; Professional Association

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Izarin, N. (. (2019). Be a Member: Redesigning the portfolio of a professional association around member involvement. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:d3bafac8-24ed-4620-82b5-d71dacbad1a4

Chicago Manual of Style (16th Edition):

Izarin, Neema (author). “Be a Member: Redesigning the portfolio of a professional association around member involvement.” 2019. Masters Thesis, Delft University of Technology. Accessed October 20, 2020. http://resolver.tudelft.nl/uuid:d3bafac8-24ed-4620-82b5-d71dacbad1a4.

MLA Handbook (7th Edition):

Izarin, Neema (author). “Be a Member: Redesigning the portfolio of a professional association around member involvement.” 2019. Web. 20 Oct 2020.

Vancouver:

Izarin N(. Be a Member: Redesigning the portfolio of a professional association around member involvement. [Internet] [Masters thesis]. Delft University of Technology; 2019. [cited 2020 Oct 20]. Available from: http://resolver.tudelft.nl/uuid:d3bafac8-24ed-4620-82b5-d71dacbad1a4.

Council of Science Editors:

Izarin N(. Be a Member: Redesigning the portfolio of a professional association around member involvement. [Masters Thesis]. Delft University of Technology; 2019. Available from: http://resolver.tudelft.nl/uuid:d3bafac8-24ed-4620-82b5-d71dacbad1a4

.