+publisher:"Delft University of Technology" +contributor:("Mugge, Ruth")

Delft University of Technology

1. Nieuweboer, Helen (author). Beyond Illumination and back: The use of the Internet of Things in the design of circular supermarket lighting.

Degree: 2018, Delft University of Technology

URL: http://resolver.tudelft.nl/uuid:12caac10-c0bc-4fbd-994d-3a7fa6b76ef1

► The effects of the linear economy on our environment are becoming more visible every day. Governments act by introducing sustainability related laws and legislation, stimulating… (more)

▼ The effects of the linear economy on our environment are becoming more visible every day. Governments act by introducing sustainability related laws and legislation, stimulating companies to make their products ready for a circular economy. This project aimed at using the benefits of the Internet of Things to design a circular supermarket lighting product-service system for Signify. The result of this design project is StoreSight, a result oriented product-service combination that provides store owners with value that goes beyond the illuminaition of the store only. Signify already offers circular lighting services (e.g. Light as a Service) in a few segments, but is aiming to also do so in the supermarket segment. However, the length of the refurbishment cycles of the supermarkets hinders Signify to offer Circular Lighting as it is offered in other segments. The length of the refurbishment cycles of supermarkets are often a lot shorter than the technical lifetime of a lighting system. As a result, luminaires are replaced and thrown away despite being in perfectly good condition. Different academics point out that the Internet of Things (IoT) creates opportunities for circular propositions. The connection of physical objects through the internet enables them to sense their own and their environments status, process this information and interact with their users. These capabilities help service providers to extend the useful life of products, maximise the utilisation of products, loop products through additional use cycles, regenerate natural capital from their products, and make sure these products are used efficiently. Since Signify wants to become a player in the field of IoT and is already equipping its products with sensors and connectivity, there is an opportunity to use this for circular purposes as well. The result of this design project is the StoreSight concept, a circular result oriented product-service combination that enables the reuse of retail luminaires. Over time, StoreSight will evolve from a service that enhances attractiveness of the store, into service that enhances the shopping comfort and finally into a service that gathers different types of data to enable store optimisation. The StoreSight system roughly consist of three components: hardware, a service squad, and a software platform. The first component, the hardware, consist of a modular lighting grid with movable CE ready luminaires and upgradable sensing devices. The second component, the service squad, consists of the stakeholders from Signify and its partners that will interact with the store owner during the contract period. They will make sure the luminaires will be reused when the store is refurbished. The final element is the platform, a digital software application that enables the different stakeholders to control the lighting and access data about the luminaires from so-called luminaire passports. The StoreSight concept shows how IoT could enable stakeholders to communicate with each other about the… Advisors/Committee Members: Ingemarsdotter, Emilia (mentor), Mugge, Ruth (graduation committee), Delft University of Technology (degree granting institution).

Subjects/Keywords: Circulair economy; Lighting; Retail; Product Service System; IoT; Internet of Things

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APA (6^th Edition):

Nieuweboer, H. (. (2018). Beyond Illumination and back: The use of the Internet of Things in the design of circular supermarket lighting. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:12caac10-c0bc-4fbd-994d-3a7fa6b76ef1

Chicago Manual of Style (16^th Edition):

Nieuweboer, Helen (author). “Beyond Illumination and back: The use of the Internet of Things in the design of circular supermarket lighting.” 2018. Masters Thesis, Delft University of Technology. Accessed April 17, 2021. http://resolver.tudelft.nl/uuid:12caac10-c0bc-4fbd-994d-3a7fa6b76ef1.

MLA Handbook (7^th Edition):

Nieuweboer, Helen (author). “Beyond Illumination and back: The use of the Internet of Things in the design of circular supermarket lighting.” 2018. Web. 17 Apr 2021.

Vancouver:

Nieuweboer H(. Beyond Illumination and back: The use of the Internet of Things in the design of circular supermarket lighting. [Internet] [Masters thesis]. Delft University of Technology; 2018. [cited 2021 Apr 17]. Available from: http://resolver.tudelft.nl/uuid:12caac10-c0bc-4fbd-994d-3a7fa6b76ef1.

Council of Science Editors:

Nieuweboer H(. Beyond Illumination and back: The use of the Internet of Things in the design of circular supermarket lighting. [Masters Thesis]. Delft University of Technology; 2018. Available from: http://resolver.tudelft.nl/uuid:12caac10-c0bc-4fbd-994d-3a7fa6b76ef1

Delft University of Technology

2. van Terwisga, Eline (author). Intrinsic transitions: A strategy for housing corporations to facilitate sustainability in neigbhorhoods.

Degree: 2019, Delft University of Technology

URL: http://resolver.tudelft.nl/uuid:87a2445d-64ca-4ba1-8923-a5a9940f7175

► This graduation project investigates the stimulation of sustainable behaviour among residents from a housing corporation in Eindhoven, Wooninc., and proposes a program for grassroots infrastructure… (more)

▼ This graduation project investigates the stimulation of sustainable behaviour among residents from a housing corporation in Eindhoven, Wooninc., and proposes a program for grassroots infrastructure as a way to support sustainable transitions in neighborhoods.As a partner of the “Duurzaamheidspact Eindhoven” housing corporation Wooninc. formulated the ambition to be more sustainable (Theeuwen, 2018). In order to do so, they not only want to improve their core business but also wants to engage their residents with a more sustainable lifestyle. They adopted the method of ‘De Verborgen Impact’ which includes a train-the-trainer process that trains leading residents, so-called peers, to motivate their fellow residents for a (more) sustainable lifestyle. This led to the key objective for this project: “Design a fitting intervention that peers can use to motivate residents of Wooninc., so that they feel activated to make their lifestyles (more) sustainable.”ApproachBy exploring the design brief and using the designers’ Personal Principles for Good Design the Transition Design method was chosen as the main driver for this design process to understand the project within a broader system context. In addition, the 1:10:100 scheduling technique was applied to allow rapid iterations and to create a concept that is successful and supported by each of the stakeholders. Research & findingsBy conducting four iterative cycles insight in behavioural change was gained from literature and interviews. This resulted in insight in how to reverse internal and external barriers into levers that can be used to support residents in the transition towards a more sustainable lifestyle. This led to the development of the ‘Sustainable Transition’- framework. Which incorporates relevant theories found in literature and maps seven leverage points to inspire for transition towards sustainable behaviour. Based on this framework concept development happened iterative from preliminary vision to the final concept of ‘Onze Verborgen Impact’ Transition Program and Transition Toolkit. The ‘Sustainable Transition’ - framework indicates that to engage residents, as well as peers on their intrinsic motivation all the dimensions of a personal transition should be supported including: motivation and ability, personal values and their position in the process of change. Based on this framework a vision for the final concept was developed: “Making sustainability transparent and accessible (lower the external barriers) by emphasizing the positive side and the advantages of sustainable behaviour (reversing internal barriers). To show that sustainability, in different ways, is accessible for everyone.” The ‘Onze Verborgen Impact’ Transition ProgramTesting prototypes with peers and residents, showed that this concept should not predefine how the peers encounter their fellow residents in their neighborhoods but should enable peers to create their personal approach. This led to the final concept, a transition program called ‘Onze Verborgen Impact’. This program exists… Advisors/Committee Members: Mugge, Ruth (mentor), Baha, Ehsan (graduation committee), Delft University of Technology (degree granting institution).

Subjects/Keywords: Intrinsic transition; Sustainability; Behaviour change

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

van Terwisga, E. (. (2019). Intrinsic transitions: A strategy for housing corporations to facilitate sustainability in neigbhorhoods. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:87a2445d-64ca-4ba1-8923-a5a9940f7175

Chicago Manual of Style (16^th Edition):

van Terwisga, Eline (author). “Intrinsic transitions: A strategy for housing corporations to facilitate sustainability in neigbhorhoods.” 2019. Masters Thesis, Delft University of Technology. Accessed April 17, 2021. http://resolver.tudelft.nl/uuid:87a2445d-64ca-4ba1-8923-a5a9940f7175.

MLA Handbook (7^th Edition):

van Terwisga, Eline (author). “Intrinsic transitions: A strategy for housing corporations to facilitate sustainability in neigbhorhoods.” 2019. Web. 17 Apr 2021.

Vancouver:

van Terwisga E(. Intrinsic transitions: A strategy for housing corporations to facilitate sustainability in neigbhorhoods. [Internet] [Masters thesis]. Delft University of Technology; 2019. [cited 2021 Apr 17]. Available from: http://resolver.tudelft.nl/uuid:87a2445d-64ca-4ba1-8923-a5a9940f7175.

Council of Science Editors:

van Terwisga E(. Intrinsic transitions: A strategy for housing corporations to facilitate sustainability in neigbhorhoods. [Masters Thesis]. Delft University of Technology; 2019. Available from: http://resolver.tudelft.nl/uuid:87a2445d-64ca-4ba1-8923-a5a9940f7175

Delft University of Technology

3. Tuimaka, Mahana (author). Design for Product care: The development of a design tool for product lifetime extension.

Degree: 2019, Delft University of Technology

URL: http://resolver.tudelft.nl/uuid:f8f0a28b-81c9-413b-b6aa-d1d2b9a97742

► To realize the shift towards a Circular Economy, products should stay usable as long as possible. Maintaining products is the most efficient way of retaining… (more)

▼ To realize the shift towards a Circular Economy, products should stay usable as long as possible. Maintaining products is the most efficient way of retaining their desired level of performance. This is called Product care. Product care can be understood as any action that helps to prolong the lifetime of a product. The aim of this thesis is to explore how designers can stimulate users to perform product care activities. This goal has been reached through a practice-based approach and connecting it with strategies from existing literature. This took place at the University of Technology Delft. The context of Product care and the product care behavior of end-users have been researched through a diary study, a micro-emotion scan, creative sessions with design students and literature regarding repair and maintenance. This revealed two things, there are 7 types of product care and each user has a different profile regarding their skills, motivations and barriers. This shows that analyzing which type of product care you are aiming for and defining your specific user are essential requirements. To develop design strategies for Design for Product care various methods were used. A brainstorm session with designers was held to develop product solutions that stimulate product care. An ideation session was held by myself and real product examples were collected that already stimulate Product care. The product solutions were used to cluster into design strategies. The clustering process led to 8 design strategies: experiences, enabling, informing, change, reflecting, social, control and appropriation. hese can be linked to existing strategies and theories regarding Circular, Emotion-centered and Behavioral design. to transfer the knowledge about the design strategies to designers a design tool was developed. The process was iterative and the 2 biggest iterations were tested with design students and designers. These tests showed that a few important criteria for the test were that it should teach the designer about the different types of product care, the design strategies and they should take the type of user and product into consideration. The tool needs to provide a sense of structure, and still be flexible to fit everyone’s process. It should provide examples of how a design strategy is implemented into a design. The final tool is the Product Care Kit, a set of magnetic cards used for brainstorming, ideating and discussing. It presents the most important factors which influence Product care. The set consists of the following cards: persona cards, product cards, product care type cards, design strategy cards and example cards with product solutions for each design strategy. This tool helps to analyze and understand the context which you are designing for. It helps to create conceptual design ideas for product care. In the future this tool should be further evaluated with designers in practice and taught to design students.The outcomes of the tool should be validated by end-users. The tool can potentially lead to sustainable… Advisors/Committee Members: Mugge, Ruth (graduation committee), Boess, Stella (mentor), Delft University of Technology (degree granting institution).

Subjects/Keywords: Design Tool; product care; Circular Economy; Design strategy; Sustainable behavior change; Circular design; emotion centered; behavioral design; product attachment

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Tuimaka, M. (. (2019). Design for Product care: The development of a design tool for product lifetime extension. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:f8f0a28b-81c9-413b-b6aa-d1d2b9a97742

Chicago Manual of Style (16^th Edition):

Tuimaka, Mahana (author). “Design for Product care: The development of a design tool for product lifetime extension.” 2019. Masters Thesis, Delft University of Technology. Accessed April 17, 2021. http://resolver.tudelft.nl/uuid:f8f0a28b-81c9-413b-b6aa-d1d2b9a97742.

MLA Handbook (7^th Edition):

Tuimaka, Mahana (author). “Design for Product care: The development of a design tool for product lifetime extension.” 2019. Web. 17 Apr 2021.

Vancouver:

Tuimaka M(. Design for Product care: The development of a design tool for product lifetime extension. [Internet] [Masters thesis]. Delft University of Technology; 2019. [cited 2021 Apr 17]. Available from: http://resolver.tudelft.nl/uuid:f8f0a28b-81c9-413b-b6aa-d1d2b9a97742.

Council of Science Editors:

Tuimaka M(. Design for Product care: The development of a design tool for product lifetime extension. [Masters Thesis]. Delft University of Technology; 2019. Available from: http://resolver.tudelft.nl/uuid:f8f0a28b-81c9-413b-b6aa-d1d2b9a97742

Delft University of Technology

4. van Hamersveld, Mike (author). Strategic Design of a Medical Consumable: From product to circular service.

Degree: 2019, Delft University of Technology

URL: http://resolver.tudelft.nl/uuid:00975f34-bfb3-4289-8aca-51ed498c9ceb

► The world of today is facing a large environmental challenge. We all need to reduce our impact to remain sustainable. Companies must look at a… (more)

▼ The world of today is facing a large environmental challenge. We all need to reduce our impact to remain sustainable. Companies must look at a more circular approach of producing their goods. Without consumers engaging in circular behavior however, the circular economy will not reach its potential.To examine the circular economy approach in a medical domain, a case study is done at Philips Design. Specifically, we look at the Healthdot, a medical sensor for at home, currently not envisioned to become circular, being developed by a venture team within the company.The objective in the case is: How can we engage patients to send back the device after wearing it at home in order to enable a circular offer for the Healthdot? To find opportunities that make a circular offer for the Healthdot the product and its ecosystem is analyzed. When a device with the current product design can be recovered, the PCBA can be reused. To increase circularity, it needs a redesign. A feasible redesign allows every component except for the adhesive part to be reused. Since the latter opportunity requires are design, it is a long-term opportunity. Both scenarios require the Healthdot to be retrieved from the patients wearing it at home. The hospitals role is limited in this recovery. They are pressured to move the care they provide more outside of the hospital and extra handlings with a device means a less attractive value proposition towards them. By interviewing ex-patients it became clear that the experience they have after surgery, is not pleasant in any way. Specific pain points throughout this recovery show potential to improve patient experience and motivate them to send back the device. Patients receive scattered and non-personal information, are physically and mentally burdened, are uncertain about their progress. Next to that, family and friends are heavily involved during this period. Picking the device up at patients homes is an expensive undertaking and needs an additional pick-up service to be realized. The most promising opportunity is to have the device sent back by the patients. According to Fogg (2009), three preconditions need to be present simultaneously for an action to happen.These elements are addressed in a first concept, which aimed to provide motivation through pleasure in the means of a package with insight in patients data. The concept increases their ability to perform the behavior by providing all the materials needed for send-back, together with clear instructions. The concept aimed to trigger them through several text messages. After testing this with 6 other ex-patients and their partners at their dinner table, 4 main insights led toan improvement and final design.• The hospital contacting patients created the feeling of reciprocation, this was perceived as the most motivating factor to send back the device.• When patients are being monitored they have expectations for meaningful insight in the data. They except to hear something from the hospital related to their monitoring and recovery.• Perceived as… Advisors/Committee Members: Mugge, Ruth (mentor), Baldassarre, Brian (mentor), Heesemans, Michael (mentor), Shahbazi, Kevin (mentor), Delft University of Technology (degree granting institution).

Subjects/Keywords: circular economy (CE); medical consumable; behavior change

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

van Hamersveld, M. (. (2019). Strategic Design of a Medical Consumable: From product to circular service. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:00975f34-bfb3-4289-8aca-51ed498c9ceb

Chicago Manual of Style (16^th Edition):

van Hamersveld, Mike (author). “Strategic Design of a Medical Consumable: From product to circular service.” 2019. Masters Thesis, Delft University of Technology. Accessed April 17, 2021. http://resolver.tudelft.nl/uuid:00975f34-bfb3-4289-8aca-51ed498c9ceb.

MLA Handbook (7^th Edition):

van Hamersveld, Mike (author). “Strategic Design of a Medical Consumable: From product to circular service.” 2019. Web. 17 Apr 2021.

Vancouver:

van Hamersveld M(. Strategic Design of a Medical Consumable: From product to circular service. [Internet] [Masters thesis]. Delft University of Technology; 2019. [cited 2021 Apr 17]. Available from: http://resolver.tudelft.nl/uuid:00975f34-bfb3-4289-8aca-51ed498c9ceb.

Council of Science Editors:

van Hamersveld M(. Strategic Design of a Medical Consumable: From product to circular service. [Masters Thesis]. Delft University of Technology; 2019. Available from: http://resolver.tudelft.nl/uuid:00975f34-bfb3-4289-8aca-51ed498c9ceb

Delft University of Technology

5. van Diest, Charlotte (author). Well-being for all: Using the theory of Consumer Wisdom to guide design that promotes the consumer, societal and environmental well-being.

Degree: 2019, Delft University of Technology

URL: http://resolver.tudelft.nl/uuid:2add12f8-3a2b-48b9-b672-c691647c106d

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The aim of this thesis is to explore how designers can create well-being for all through product or service design. Well-being for all can be… (more)

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The aim of this thesis is to explore how designers can create well-being for all through product or service design. Well-being for all can be achieved through designing with the focus on Consumer Wisdom. Consumer Wisdom is defined as the pursuit of well-being for oneself and for others through mindful management of consumption-related choices and behaviours. The theory gives insights on providing consumers with products or services that enrich life with well-being for all (Luchs & Mick, 2018). The Consumer Wisdom theory was researched from a consumer perspective by Luchs and Mick (2018) and through a literature study the theory was transformed into a design strategy. Various design theories relate to wisdom, although they do not call it wisdom nor mention it. From these theories existing design directions were added to the 6 dimensions of the Consumer Wisdom theory to provide designers with the information to use the theory into practice. To cluster all the theories addressing wisdom into one tool is unique. Study 2 generated proposed design categories for the established design direction to gain insights on how to design for Consumer Wisdom. These 48 design categories were found through a categorisation task done by my supervision team and me with the use of 135 product and service examples. Merging all the information of study 1, 2 and research on existing design tools, developed three design tool concepts. The ideation was done through the use of a brainstorm session on the format of the tool and by using the ‘HOW-TO’ method. The best concept was chosen with the use of the Plus-Minus-Interesting matrix and the C-Box methods.Before evaluating the tool an iterated on the concept was done. A brainstorm session helped to evaluate the design tools visibility and feasibility. The evaluation showed that the provided examples were necessary to understand the theory. The design categories directed the focus on and helped to design easier for a certain design direction. The final tool is the Consumer Wisdom design tool consisting of a card set to design with. The set consists of: an informative card, dimensions cards, design category cards, design purpose cards and an instruction manual. The tool helps designers use and understand Consumer Wisdom in their design process. In the future the final tool should be tested with design students and design professional to validate its usability, feasibility and visibility.

Strategic Product Design

Advisors/Committee Members: Mugge, Ruth (mentor), Magnier, Lise (graduation committee), Luchs, Michael (graduation committee), Delft University of Technology (degree granting institution).

Subjects/Keywords: Design Tool; Well-being; Consumer wisdom; Design strategy; Consumer behaviour

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

van Diest, C. (. (2019). Well-being for all: Using the theory of Consumer Wisdom to guide design that promotes the consumer, societal and environmental well-being. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:2add12f8-3a2b-48b9-b672-c691647c106d

Chicago Manual of Style (16^th Edition):

van Diest, Charlotte (author). “Well-being for all: Using the theory of Consumer Wisdom to guide design that promotes the consumer, societal and environmental well-being.” 2019. Masters Thesis, Delft University of Technology. Accessed April 17, 2021. http://resolver.tudelft.nl/uuid:2add12f8-3a2b-48b9-b672-c691647c106d.

MLA Handbook (7^th Edition):

van Diest, Charlotte (author). “Well-being for all: Using the theory of Consumer Wisdom to guide design that promotes the consumer, societal and environmental well-being.” 2019. Web. 17 Apr 2021.

Vancouver:

van Diest C(. Well-being for all: Using the theory of Consumer Wisdom to guide design that promotes the consumer, societal and environmental well-being. [Internet] [Masters thesis]. Delft University of Technology; 2019. [cited 2021 Apr 17]. Available from: http://resolver.tudelft.nl/uuid:2add12f8-3a2b-48b9-b672-c691647c106d.

Council of Science Editors:

van Diest C(. Well-being for all: Using the theory of Consumer Wisdom to guide design that promotes the consumer, societal and environmental well-being. [Masters Thesis]. Delft University of Technology; 2019. Available from: http://resolver.tudelft.nl/uuid:2add12f8-3a2b-48b9-b672-c691647c106d

Delft University of Technology

6. Beukers, Eveline (author). Stimulating Consumers to Exclusively Purchase Products of Long-term Psychological Value.

Degree: 2019, Delft University of Technology

URL: http://resolver.tudelft.nl/uuid:3f42c984-6566-4d30-b65e-50d3fe0def69

► In the last decade, an increasing amount of people has become aware of the negative impact their behaviour has on the environment. However, most consumers… (more)

▼ In the last decade, an increasing amount of people has become aware of the negative impact their behaviour has on the environment. However, most consumers are not aware of the negative environmental impact of the products they purchase and possess. Research has been done on different aspects of products for a circular economy, such as product longevity, and on the purchase process but mostly for marketing reasons instead of sustainability. Research has also been done on the gap between intention and behaviour of sustainability minded people. This research presents barriers, but no research was found on translating these barriers into solutions. Little was found in literature about making appropriate sustainable buying decisions. The main objective of this thesis is to stimulate consumers to exclusively purchase products with long-term psychological value, with the ultimate goal of reducing the ecological footprint of the consumers. In the first part of this research the characteristics of personal long-term value of products are identified. Data for this study is obtained through ten in-depth interviews and literature review. The second part of this research aims to identify how the purchase behaviour could be changed and which factors influence the purchase behaviour. This part contains a literature review and utilises the research through design method, in which five different prototypes are tested. The third part of this thesis translates this new theory into practice. Three new prototypes are developed, which should together affect the change in purchase behaviour. These products are validated with five participants over three weeks. The results of the interviews show three categories of psychological long-term product value: products that carry memories, products that satisfy basic needs and products which enable human goals. These last two categories complement each other. The research on behavioural change shows that the human goals should be discovered first, which results in a personal set of long-term product values. Next, consumers have to be reminded of their values during the purchase process. Finally, sufficient commitment should be created to resist the products that do not fit the personal set of long-term product values. For this, a game is proposed to raise awareness and discover this personal set of long-term product values. This game enables the consumer to train the reasoning behind the desire for products. The validation test showed that the game is successful in creating awareness and in training consumers to reason about products with personal long-term product value. To make the consumer remember their set of personal long-term product values in the purchase process, two reminders are proposed: the ‘Product Calendar’, and a sticker set ‘Stick to your values’. These designs remind the consumer of their long-term product values, translate the game into real life and create commitment. In conclusion, this project enables designers to understand long-term psychological product value, gives them a… Advisors/Committee Members: van der Bijl-Brouwer, Mieke (mentor), Mugge, Ruth (graduation committee), Delft University of Technology (degree granting institution).

Subjects/Keywords: Product Longevity; Purchase Decisions; Environmental impact

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Beukers, E. (. (2019). Stimulating Consumers to Exclusively Purchase Products of Long-term Psychological Value. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:3f42c984-6566-4d30-b65e-50d3fe0def69

Chicago Manual of Style (16^th Edition):

Beukers, Eveline (author). “Stimulating Consumers to Exclusively Purchase Products of Long-term Psychological Value.” 2019. Masters Thesis, Delft University of Technology. Accessed April 17, 2021. http://resolver.tudelft.nl/uuid:3f42c984-6566-4d30-b65e-50d3fe0def69.

MLA Handbook (7^th Edition):

Beukers, Eveline (author). “Stimulating Consumers to Exclusively Purchase Products of Long-term Psychological Value.” 2019. Web. 17 Apr 2021.

Vancouver:

Beukers E(. Stimulating Consumers to Exclusively Purchase Products of Long-term Psychological Value. [Internet] [Masters thesis]. Delft University of Technology; 2019. [cited 2021 Apr 17]. Available from: http://resolver.tudelft.nl/uuid:3f42c984-6566-4d30-b65e-50d3fe0def69.

Council of Science Editors:

Beukers E(. Stimulating Consumers to Exclusively Purchase Products of Long-term Psychological Value. [Masters Thesis]. Delft University of Technology; 2019. Available from: http://resolver.tudelft.nl/uuid:3f42c984-6566-4d30-b65e-50d3fe0def69

Delft University of Technology

7. Bouma, Jozine (author). Design for customer engagement in the transition to a circular economy: A case study in Senseo coffee machines.

Degree: 2019, Delft University of Technology

URL: http://resolver.tudelft.nl/uuid:e7213166-3a06-4e7e-8c9e-47e63af14c05

► This report is a graduation thesis for the master Integrated Product Design at the Delft University of Technology. Carried out in collaboration with Philips Design… (more)

▼ This report is a graduation thesis for the master Integrated Product Design at the Delft University of Technology. Carried out in collaboration with Philips Design in the Netherlands. The project is about how to engage consumers in the transition from a linear towards a circular economy in which we make more efficient use of materials and resources. One of Philips’ objectives for 2020 (Philips.com, 2016) is that 15% of the turnover should come from solutions that meet Circular Economy principles. This was 8% in 2015 (Philips.be, 2016) which is a big change for a company. Senseo has a large installed base. This is due to the huge success of the product since its launch in 2001. In 2012 a Senseo could be found in 60% of Dutch, and 27% of French households (Expatica.com, 2012). Besides, Senseo is the best sold product in the coffee business of Philips, mainly because its ease of use (Senseo.nl, 2018). Because of the high volumes and high distribution in the Netherlands and surrounding countries, an opportunity is found for creating much circular impact with the Senseo. However, companies cannot shift to a circular economy alone: consumers are crucial in the success of the circular economy. Because even if a product is designed to circulate in a closed loop, its potential will only be realized if the consumer participates. Therefore, the goal of the project is to activate consumers to engage in the circular economy with a case study in Senseo coffee machines. Senseo users can show circular behavior by taking good care of the product and by repairing it when it is malfunctioning, for extending the product’s lifetime. At the end-of-life of the product, the user can contribute by disposing the product at proper recycling points in order for the materials to be reused. The outcome of the project is by integrating connectivity in the product (the internet of things, IoT), circular behavior among consumers can be stimulated and circular impact can be achieved. Two main findings of the analysis are: 1. Need for support at the point of malfunctioning 2. After-sales data gaps Connectivity (IoT) can contribute to these findings as follows. Connectivity can improve support because it facilitates easy access. The support stimulates circular behavior because users that receive support are encouraged and more likely to solve the problem instead of replacing it. By registering the product, users data can be gathered. This enables a virtuous circle because with the gathered data the support can be based on customer segmentation (e.g. demographics) and users can receive more customized support. This corresponds to the Utopian vision that by means of a connected service, the Senseo has an unlimited lifetime and any of its parts can be replaced. Of course this is an ideal situation from an environmental perspective which cannot be achieved in the short term. By creating a roadmap, steps are proposed that contribute to getting closer to achieving this… Advisors/Committee Members: Mugge, Ruth (mentor), van Engelen, Jo (mentor), Poppelaars, Flora (mentor), Delft University of Technology (degree granting institution).

Subjects/Keywords: Consumer Behaviour; Circular Economy; Connectivity; IoT; Internet of Things; Product Service System

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Bouma, J. (. (2019). Design for customer engagement in the transition to a circular economy: A case study in Senseo coffee machines. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:e7213166-3a06-4e7e-8c9e-47e63af14c05

Chicago Manual of Style (16^th Edition):

Bouma, Jozine (author). “Design for customer engagement in the transition to a circular economy: A case study in Senseo coffee machines.” 2019. Masters Thesis, Delft University of Technology. Accessed April 17, 2021. http://resolver.tudelft.nl/uuid:e7213166-3a06-4e7e-8c9e-47e63af14c05.

MLA Handbook (7^th Edition):

Bouma, Jozine (author). “Design for customer engagement in the transition to a circular economy: A case study in Senseo coffee machines.” 2019. Web. 17 Apr 2021.

Vancouver:

Bouma J(. Design for customer engagement in the transition to a circular economy: A case study in Senseo coffee machines. [Internet] [Masters thesis]. Delft University of Technology; 2019. [cited 2021 Apr 17]. Available from: http://resolver.tudelft.nl/uuid:e7213166-3a06-4e7e-8c9e-47e63af14c05.

Council of Science Editors:

Bouma J(. Design for customer engagement in the transition to a circular economy: A case study in Senseo coffee machines. [Masters Thesis]. Delft University of Technology; 2019. Available from: http://resolver.tudelft.nl/uuid:e7213166-3a06-4e7e-8c9e-47e63af14c05

Delft University of Technology

8. Schouten, Luuk (author). Catheter with Improved steerability for the TAVI Procedure: Design, Development and Validation.

Degree: 2017, Delft University of Technology

URL: http://resolver.tudelft.nl/uuid:e2faaaf0-4bb5-40d5-b5ff-80aa8a7d2f1e

► Aortic stenosis is one of the most serious heart valve diseases and is the result of calcification of the aortic valve leaflets. This calcification is… (more)

▼ Aortic stenosis is one of the most serious heart valve diseases and is the result of calcification of the aortic valve leaflets. This calcification is irreversible and affect the functionality of the heart valves. The only treatment is an aortic valve replacement. The trend in heart valve replacement is moving from open heart surgery towards minimally invasive techniques where a heart valve prosthesis is placed over the native aortic valve, called the TAVI procedure. A crimped stent that contains a heart valve prosthesis is pushed upwards through the femoral access route with a delivery catheter. This prosthesis is placed in the aortic annulus and wedged over the native valve. The positioning of the heart valve prosthesis is important for the success of the procedure and durability of the prosthesis. A coaxial placement to the aortic annulus in the center of the aorta lumen is the target during this positioning of the prosthesis. The Medtronics and Edwards delivery systems, that are currently used, only have the possibility to be steered with a maximum of 1 rotation, providing an alignment with the aortic annulus in the frontal plane of the body. The rotation to provide the alignment in the sagittal plane is lacking. This report will focus on the question if extra steerability of the delivery system will provide a better positioning of the tip of the delivery system, which in the end, will position the heart valve prosthesis. The Edwards delivery system will be reverse engineered to look at the current mechanisms that are used to provide the rotation in the frontal plane. Subsequently, two experiments are performed to select the best configuration for the modification on the tip of the delivery system. Ultimately, the designed prototype will be validated with two tests to answer the research question if the extra steerability will provide a better positioning. The prototype is validated by comparing the positioning of the Medtronics and Edwards delivery system with the prototype during an experiment where the three systems have to be maneuvered to a predefined position in an aorta model of glass. This predefined position represents the center of the aorta lumen in a coaxial orientation. Two rotations and the xyz-coordinations of the tip will be measured by an Aurora NDI system and the results will be compared. It showed that the prototype provided a bigger reach within the aorta lumen and a had a bigger domain of angles in which the tip could be orientated than the prototype. Moreover, the prototype provided a better alignment in the sagittal and frontal plane with regards to the reference point. The research only focused on the positioning of the tip and didn’t take the deployment of the heart valve prosthesis into account. Further development of the prototype is needed to make it useful for the TAVI procedure. In addition, more research is needed to validate the prototype in a dynamic environment that represents the reality with blood flow and more… Advisors/Committee Members: van den Dobbelsteen, John (mentor), Dankelman, Jenny (graduation committee), Mugge, Ruth (graduation committee), Delft University of Technology (degree granting institution).

Subjects/Keywords: TAVI; Steerable; Catheter

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Schouten, L. (. (2017). Catheter with Improved steerability for the TAVI Procedure: Design, Development and Validation. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:e2faaaf0-4bb5-40d5-b5ff-80aa8a7d2f1e

Chicago Manual of Style (16^th Edition):

Schouten, Luuk (author). “Catheter with Improved steerability for the TAVI Procedure: Design, Development and Validation.” 2017. Masters Thesis, Delft University of Technology. Accessed April 17, 2021. http://resolver.tudelft.nl/uuid:e2faaaf0-4bb5-40d5-b5ff-80aa8a7d2f1e.

MLA Handbook (7^th Edition):

Schouten, Luuk (author). “Catheter with Improved steerability for the TAVI Procedure: Design, Development and Validation.” 2017. Web. 17 Apr 2021.

Vancouver:

Schouten L(. Catheter with Improved steerability for the TAVI Procedure: Design, Development and Validation. [Internet] [Masters thesis]. Delft University of Technology; 2017. [cited 2021 Apr 17]. Available from: http://resolver.tudelft.nl/uuid:e2faaaf0-4bb5-40d5-b5ff-80aa8a7d2f1e.

Council of Science Editors:

Schouten L(. Catheter with Improved steerability for the TAVI Procedure: Design, Development and Validation. [Masters Thesis]. Delft University of Technology; 2017. Available from: http://resolver.tudelft.nl/uuid:e2faaaf0-4bb5-40d5-b5ff-80aa8a7d2f1e

Delft University of Technology

9. Luijkx, Koen (author). From postmen to e-commerce service provider: A new service solution for PostNL Retail.

Degree: 2019, Delft University of Technology

URL: http://resolver.tudelft.nl/uuid:f1c9662e-ad33-4e3c-b3c8-c72cb06fa3c2

► In the Netherlands, around 700.00 parcels per day are delivered by PostNL. The first part is delivered directly to people’s homes; the second part is… (more)

▼ In the Netherlands, around 700.00 parcels per day are delivered by PostNL. The first part is delivered directly to people’s homes; the second part is delivered to a retail location where people then pick up the parcels themselves. This assignment was about the second flow of parcels, more and more consumers are choosing to pick up their parcel at a retail location, but the locations cannot handle the increasing volume anymore. This led to the following research question: Design a new PostNL service solution enabling consumers to receive their parcel in the way they prefer. The solution should lower the pressure on the current retail network and be adapted to the changing future context. As a next step in the process, research has been done into market conditions and consumers. Consumers were interviewed to create a customer journey about the order and shipping process. Consumers visiting a parcel point were interviewed as well as employees and owners of the parcel point. Lead users who came up with a solution for the problem themselves were also interviewed. Many consumers experienced the parcel points as a necessary evil because they are not at home during the day and therefore depend on a parcel point. They prefer to receive their package at home and do not want to go to a parcel point after work. They also indicated that picking up a parcel takes more time than just the transaction; they have to park, wait in line and wait for an employee to find the parcel. Some consumers also indicated that it was difficult to arrange something officially with PostNL. Subsequently, further research was done into where the frequent online shoppers live and whether this group had specific characteristics. It appears that frequent online shoppers are generally younger and receive a minimum of 5 parcels per month. PostNL does not have a shortage of capacity in every district; some districts still have a lot of retail locations available or fewer parcels are delivered to retail in a specific district. Based on the research, the Vinex districts and the high-rise districts around the city-centre have been selected as areas where the most improvement is possible. Various concepts have been devised to solve the problem, taking into account the insights of the research and the requirements from PostNL. The final proposed solution is a roadmap making use of lockers to receive parcels and a platform for more customer-oriented and efficient shipping. The lockers are placed at the entrance of the high-rise apartment buildings, so PostNL can always deliver the parcels at the home of the consumer. In the subsequent phases of the roadmap, the lockers are opened to retailers who deliver their goods themselves and other couriers who can use the locker for a fee. In the final phase of the roadmap, the couriers will collaborate even more, which leads to more efficiency and therefore sustainability. On the platform, the shipping wishes of the consumer ordering online are shared with the participating couriers so that they can offer a price for this… Advisors/Committee Members: Mugge, Ruth (graduation committee), Bluemink, Bart (mentor), Stuurman, Jiska (graduation committee), Delft University of Technology (degree granting institution).

Subjects/Keywords: Service Design; PostNL; Parcel Locker; Roadmap

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Luijkx, K. (. (2019). From postmen to e-commerce service provider: A new service solution for PostNL Retail. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:f1c9662e-ad33-4e3c-b3c8-c72cb06fa3c2

Chicago Manual of Style (16^th Edition):

Luijkx, Koen (author). “From postmen to e-commerce service provider: A new service solution for PostNL Retail.” 2019. Masters Thesis, Delft University of Technology. Accessed April 17, 2021. http://resolver.tudelft.nl/uuid:f1c9662e-ad33-4e3c-b3c8-c72cb06fa3c2.

MLA Handbook (7^th Edition):

Luijkx, Koen (author). “From postmen to e-commerce service provider: A new service solution for PostNL Retail.” 2019. Web. 17 Apr 2021.

Vancouver:

Luijkx K(. From postmen to e-commerce service provider: A new service solution for PostNL Retail. [Internet] [Masters thesis]. Delft University of Technology; 2019. [cited 2021 Apr 17]. Available from: http://resolver.tudelft.nl/uuid:f1c9662e-ad33-4e3c-b3c8-c72cb06fa3c2.

Council of Science Editors:

Luijkx K(. From postmen to e-commerce service provider: A new service solution for PostNL Retail. [Masters Thesis]. Delft University of Technology; 2019. Available from: http://resolver.tudelft.nl/uuid:f1c9662e-ad33-4e3c-b3c8-c72cb06fa3c2

Delft University of Technology

10. Zhao, Yihan (author). Design IoT Supported User Interventions for Sustainable Washing Usage.

Degree: 2018, Delft University of Technology

URL: http://resolver.tudelft.nl/uuid:876ed824-c519-4290-be51-e989d42e26a2

►

Nowadays, the increasing populations and the higher demands of human’s life are creating a high pressure on the environment. Laundry as a routine for all… (more)

Subjects/Keywords: Sustainable behavior change; Sustainable interventions; IoT; Interface design; Washing machine

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Zhao, Y. (. (2018). Design IoT Supported User Interventions for Sustainable Washing Usage. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:876ed824-c519-4290-be51-e989d42e26a2

Chicago Manual of Style (16^th Edition):

Zhao, Yihan (author). “Design IoT Supported User Interventions for Sustainable Washing Usage.” 2018. Masters Thesis, Delft University of Technology. Accessed April 17, 2021. http://resolver.tudelft.nl/uuid:876ed824-c519-4290-be51-e989d42e26a2.

MLA Handbook (7^th Edition):

Zhao, Yihan (author). “Design IoT Supported User Interventions for Sustainable Washing Usage.” 2018. Web. 17 Apr 2021.

Vancouver:

Zhao Y(. Design IoT Supported User Interventions for Sustainable Washing Usage. [Internet] [Masters thesis]. Delft University of Technology; 2018. [cited 2021 Apr 17]. Available from: http://resolver.tudelft.nl/uuid:876ed824-c519-4290-be51-e989d42e26a2.

Council of Science Editors:

Zhao Y(. Design IoT Supported User Interventions for Sustainable Washing Usage. [Masters Thesis]. Delft University of Technology; 2018. Available from: http://resolver.tudelft.nl/uuid:876ed824-c519-4290-be51-e989d42e26a2

Delft University of Technology

11. de Jong, Yannic (author). The future of corporate car sharing: Creating an innovation strategy for Greenwheels.

Degree: 2019, Delft University of Technology

URL: http://resolver.tudelft.nl/uuid:457c5c97-c118-4e0e-aa3f-b2cb5d0b9455

►

Our contemporary society faces serious social and environmental challenges due to the increasing usage of automobiles. However, researchers have suggested that stimulating the acceptance of… (more)

▼

Our contemporary society faces serious social and environmental challenges due to the increasing usage of automobiles. However, researchers have suggested that stimulating the acceptance of car sharing is a promising solution for dealing with these issues. Therefore, the goal of this graduation project was to support the car sharing company Greenwheels in growing its corporate car sharing business. In order to accomplish this goal, an innovation strategy for Greenwheels was created. The innovation strategy was constructed by executing a considerable amount of internal and external analyses. The resulting insights established the foundation of a future vision for corporate car sharing in 2025. This future vision describes what needs to be achieved by the innovation strategy, in order for Greenwheels to develop a future proof corporate car sharing service. The future vision is defined as: <i><b>"Realising a personalised, zero emission, corporate car sharing service, with a motivated and knowledgeable community of users." </b></i>In order for Greenwheels to achieve this future vision, three design solutions were developed. These design solutions will be implemented at different points in time, building onto each other and thereby creating valuable synergies. The proposed solutions are: Experience Workshop: An interactive workshop day for new users, offered as an additional service to corporate clients. Unity platform: An online car sharing platform based on gamification and online learning in order to train and motivate the end-users over a longer period of time. Smart Shared Fleet: Optimising the shared car fleet by utilising bi-directional charging technology, connected car technology and personalisation of the car sharing service. The implementation of these solutions is presented in the form of a tactical roadmap. This roadmap provides an actionable step-by-step approach for moving towards the desired future vision of 2025. It does so by presenting a comprehensive overview of the main value propositions, the value created for different stakeholders, the features of the design solutions, the required technology and data streams, the corresponding revenue streams and the internal and external resources that are needed. Additionally, one of the design solutions was further conceptualised in order to showcase a tangible example. The next steps for Greenwheels include: estimating the total market demand more accurately, creating validated revenue models, establishing new partnerships and further refining the design solutions through extensive user-testing.

Strategic Product Design

Advisors/Committee Members: Mugge, Ruth (mentor), Bocken, Nancy (graduation committee), Coppes, Paul (graduation committee), Delft University of Technology (degree granting institution).

Subjects/Keywords: Innovation Strategy; Greenwheels; Car sharing; Consumer behaviour; Sustainability; Product Service System

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

de Jong, Y. (. (2019). The future of corporate car sharing: Creating an innovation strategy for Greenwheels. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:457c5c97-c118-4e0e-aa3f-b2cb5d0b9455

Chicago Manual of Style (16^th Edition):

de Jong, Yannic (author). “The future of corporate car sharing: Creating an innovation strategy for Greenwheels.” 2019. Masters Thesis, Delft University of Technology. Accessed April 17, 2021. http://resolver.tudelft.nl/uuid:457c5c97-c118-4e0e-aa3f-b2cb5d0b9455.

MLA Handbook (7^th Edition):

de Jong, Yannic (author). “The future of corporate car sharing: Creating an innovation strategy for Greenwheels.” 2019. Web. 17 Apr 2021.

Vancouver:

de Jong Y(. The future of corporate car sharing: Creating an innovation strategy for Greenwheels. [Internet] [Masters thesis]. Delft University of Technology; 2019. [cited 2021 Apr 17]. Available from: http://resolver.tudelft.nl/uuid:457c5c97-c118-4e0e-aa3f-b2cb5d0b9455.

Council of Science Editors:

de Jong Y(. The future of corporate car sharing: Creating an innovation strategy for Greenwheels. [Masters Thesis]. Delft University of Technology; 2019. Available from: http://resolver.tudelft.nl/uuid:457c5c97-c118-4e0e-aa3f-b2cb5d0b9455

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Open Access Theses and Dissertations