Within this report, a process improvement framework is developed and applied in the case of the outbound Logistics process at KLM Engineering & Maintenance. The methodology proposed for the improvement of the process includes a synergy of three different, but related theories: Lean, Six Sigma and Engineering Design. The integration of their critical steps are followed in order to develop improvement recommendations. These are to define the current state and the existing point, measure the process performance in terms of the predefined performance metrics making use of reliable data, develop and analyze improvement techniques. In the context of the analysis phase and due to certain limitations, a specific work scope has been chosen and an algorithmic approach has been applied in order to develop personnel's scheduling scenarios, test and evaluate them in terms of Turnaround Time, Quality and Cost. Next the improvement step includes the proposal of feasible solutions based on the analysis performed. Finally, the control phase helps the continuous improvement of the outbound Logistics through performance management tools

Management of Technology

Technology Policy Management

Technology, Policy and Management