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You searched for +publisher:"Colorado State University" +contributor:("Yates, Jennifer"). One record found.

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Colorado State University

1. Yan, He. Management of internet-based service quality.

Degree: PhD, Computer Science, 2007, Colorado State University

An increasingly diverse set of services, content distribution network (CDN), Internet games, streaming videos, online-banking, IPTV, VPN, cloud computing and VoIP, are built on top of Internet. For most of these Internet-based services, best effort delivery is no longer an acceptable mode of operation as ultra-high reliability and performance is demanded to meet the stringent service-level requirements. In this dissertation, we focus on the research problem: how to manage the Internet- based service quality in a efficient and proactive manner from a service provider's point of view. Managing Internet-based service quality is extremely challenging due to its massive scale, complicated topology, high protocol complexity, ever-changing software or hardware environment and multiple administrative domains. We propose to look into this problem from two views (user view and network view) and design a novel infrastructure that consists of three systems (Argus, G-RCA and TowerScan) to enable managing Internet-based service quality from both views. We deployed our infrastructure in a tier-1 ISP that provides various Internet-based service and it has proven to be a highly effective way to manage the quality of Internet-based services. Advisors/Committee Members: Massey, Daniel (advisor), Papadopoulos, Christos (committee member), Pallickara, Shrideep (committee member), Turk, Dan (committee member), Ge, Zihui (committee member), Yates, Jennifer (committee member).

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APA (6th Edition):

Yan, H. (2007). Management of internet-based service quality. (Doctoral Dissertation). Colorado State University. Retrieved from

Chicago Manual of Style (16th Edition):

Yan, He. “Management of internet-based service quality.” 2007. Doctoral Dissertation, Colorado State University. Accessed February 27, 2020.

MLA Handbook (7th Edition):

Yan, He. “Management of internet-based service quality.” 2007. Web. 27 Feb 2020.


Yan H. Management of internet-based service quality. [Internet] [Doctoral dissertation]. Colorado State University; 2007. [cited 2020 Feb 27]. Available from:

Council of Science Editors:

Yan H. Management of internet-based service quality. [Doctoral Dissertation]. Colorado State University; 2007. Available from: