Colorado State University
Management of internet-based service quality.
Degree: PhD, Computer Science, 2007, Colorado State University
An increasingly diverse set of services, content distribution network (CDN), Internet games, streaming videos, online-banking, IPTV, VPN, cloud computing and VoIP, are built on top of Internet. For most of these Internet-based services, best effort delivery is no longer an acceptable mode of operation as ultra-high reliability and performance is demanded to meet the stringent service-level requirements. In this dissertation, we focus on the research problem: how to manage the Internet- based service quality in a efficient and proactive manner from a service provider's point of view. Managing Internet-based service quality is extremely challenging due to its massive scale, complicated topology, high protocol complexity, ever-changing software or hardware environment and multiple administrative domains. We propose to look into this problem from two views (user view and network view) and design a novel infrastructure that consists of three systems (Argus, G-RCA and TowerScan) to enable managing Internet-based service quality from both views. We deployed our infrastructure in a tier-1 ISP that provides various Internet-based service and it has proven to be a highly effective way to manage the quality of Internet-based services.
Advisors/Committee Members: Massey, Daniel (advisor), Papadopoulos, Christos (committee member), Pallickara, Shrideep (committee member), Turk, Dan (committee member), Ge, Zihui (committee member), Yates, Jennifer (committee member).
to Zotero / EndNote / Reference
APA (6th Edition):
Yan, H. (2007). Management of internet-based service quality. (Doctoral Dissertation). Colorado State University. Retrieved from http://hdl.handle.net/10217/67660
Chicago Manual of Style (16th Edition):
Yan, He. “Management of internet-based service quality.” 2007. Doctoral Dissertation, Colorado State University. Accessed February 27, 2020.
MLA Handbook (7th Edition):
Yan, He. “Management of internet-based service quality.” 2007. Web. 27 Feb 2020.
Yan H. Management of internet-based service quality. [Internet] [Doctoral dissertation]. Colorado State University; 2007. [cited 2020 Feb 27].
Available from: http://hdl.handle.net/10217/67660.
Council of Science Editors:
Yan H. Management of internet-based service quality. [Doctoral Dissertation]. Colorado State University; 2007. Available from: http://hdl.handle.net/10217/67660