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You searched for +publisher:"Addis Ababa University" +contributor:("Mulegata Abebe (Dr.)"). One record found.

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Addis Ababa University

1. Yoseph, Shiferaw. The Practices and Challenges of Balanced Scorecard design and Implementation: the case of the Ethiopian Revenue and customs authority .

Degree: 2014, Addis Ababa University

The balanced scorecard has been largely used as strategy and performance framework in private sector organizations throughout the world. After the introduction of New Public Management, it started to be used in public and non-profit organizations in order to facilitate the performance management process. In spite of the increase in the number of studies about its usefulness and futility for the private sector, there is still a need to test the feasibility of the BSC as a management framework in the government and non-profit domain. The BSC in public sector is recently criticized concerning lack of cause-and-effect relationships, lack of clarity, and failure to consider some types of stakeholders (Johanson et al. 2006; Norreklit 2000, 2003). Other researchers/scholars have also raised questions regarding the BSC’s effectiveness (Othman et al. 2006) and the adequacy of BSC in varying circumstances and differing firm types (Maltz et al. 2003). As of 2010 the balanced scorecard card (BSC) strategy and performance framework has been implemented in many public sector organizations in Ethiopia. Hence the researcher is motivated to investigate the practice and challenges of BSC design and implementation in Ethiopia public sector in case of Ethiopian Revenue and Customs Authority as statement of the problem (The Ministry of Capacity Building report, 2005). The Ethiopian Revenues and Customs Authority (ERCA) is federal government agency established in 2008 with proclamation No. 587/2008 to administrate federal government tax jurisdiction and enforce customs laws (proclamation No. 587/2008). The general objective of the research is to assess the practice & identify the challenges of balanced scorecard building & its implementation in ERCA as change, communication and strategic management tool. To what extent the strategic performance management tools that is BSC designed and implemented appropriately; and what are the strengths, weaknesses, challenges, and lessons of the design and implementing BSC project are the research questions to be examined. Hopefully the result of this investigation will contribute to solve problems related to the design and implementation of the BSC in other public organization. The scope is limited in the BSC building and its implementation. The main limitation of this study lies in its application to a very singular type of organization that operates as a driver to improve the efficiency and nimbleness of other public organizations. Document review was the primary technique of data collection, besides questionnaire and interview were also used to gather data. On the data presentation, the top management commitment, six steps of building BSC and three steps of implementing BSC (System roll out) are comprehensively reviewed. In the summery of finding there are quite a significant strength in the top management commitment and sizeable weakness and strength throughout the nine steps of BSC building and its implementation or system rolls out. In the concluding remarks… Advisors/Committee Members: Mulegata Abebe (Dr.) (advisor).

Subjects/Keywords: Balanced Scorecard; ERCA

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APA (6th Edition):

Yoseph, S. (2014). The Practices and Challenges of Balanced Scorecard design and Implementation: the case of the Ethiopian Revenue and customs authority . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/5099

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Yoseph, Shiferaw. “The Practices and Challenges of Balanced Scorecard design and Implementation: the case of the Ethiopian Revenue and customs authority .” 2014. Thesis, Addis Ababa University. Accessed December 13, 2019. http://etd.aau.edu.et/dspace/handle/123456789/5099.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Yoseph, Shiferaw. “The Practices and Challenges of Balanced Scorecard design and Implementation: the case of the Ethiopian Revenue and customs authority .” 2014. Web. 13 Dec 2019.

Vancouver:

Yoseph S. The Practices and Challenges of Balanced Scorecard design and Implementation: the case of the Ethiopian Revenue and customs authority . [Internet] [Thesis]. Addis Ababa University; 2014. [cited 2019 Dec 13]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/5099.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Yoseph S. The Practices and Challenges of Balanced Scorecard design and Implementation: the case of the Ethiopian Revenue and customs authority . [Thesis]. Addis Ababa University; 2014. Available from: http://etd.aau.edu.et/dspace/handle/123456789/5099

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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