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Title Do Increased Employee Participation; Job Satisfaction, Communication Satisfaction, and Organizational Commitment Affect Employee Intent to Quit In the Casual Dining Restaurant Industry?
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Publication Date
Date Accessioned
Discipline/Department Nutrition, Hospitality, and Retailing
University/Publisher Texas Tech University
Abstract This study investigated the effect of participative management initiatives on both management and non-management employees in casual dining restaurants. The participants completed a self-administered questionnaire containing questions pertaining to employee perceptions about job satisfaction, communication satisfaction, organizational commitment, and the intent to turnover. Based upon a review of the literature 7 research questions were formulated to analyse two different variables of interest. The first part of this study was designed to determine whether the level of job satisfaction, communication satisfaction, and organizational commitment of the employees in a casual dining restaurant was affected by participative management by the restaurant. The second area of attention of this study was to determine if increased employee participation caused a decrease in an employee’s intent to turnover. Various methods were adopted to collect and analyse the data. Data was obtained from both primary and secondary sources. The data was then examined using correlation and ANOVA analysis. Results indicate that the greatest problem facing organizations today is how best to motivate their employees and consequently increase their job satisfaction.
Subjects/Keywords Job satisfaction; Participative management; Communication satisfaction; Organizational commitment; Intent to turnover
Contributors Blum, Shane C. (committee member); Boyce, Janice B. (committee member); Feng, Du (committee member)
Language en
Rights Unrestricted.
Country of Publication us
Record ID handle:2346/ETD-TTU-2011-08-1889
Repository tdl
Date Retrieved
Date Indexed 2020-04-11

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Texas Tech University, Eric Tobin, August, 2011 Communication satisfaction section .............................................. 71 Organizational commitment section .............................................. 72 Intention to turnover section…

…Measurement of Organizational Commitment ............................... 81 vii Texas Tech University, Eric Tobin, August, 2011 Measurement of Intent to Turnover ............................................... 82 Demographic Information…

…158 viii Texas Tech University, Eric Tobin, August, 2011 APPENDIX E – LETTER TO LEAD EMPLOYEE ...................................................... 160 APPENDIX F – ENGLISH LETTER TO EMPLOYEE ................................................. 162…

…172 APPENDIX J – IRB APPROVAL .......................................................................... 178 ix Texas Tech University, Eric Tobin, August, 2011 ABSTRACT This study investigated the effect of participative management initiatives on…

…indicate that the greatest problem facing organizations today is how best to motivate their employees and consequently increase their job satisfaction. x Texas Tech University, Eric Tobin, August, 2011 Key Words: Job Satisfaction, Participative…

…Management, Communication Satisfaction, Organizational Commitment, Intent to Turnover xi Texas Tech University, Eric Tobin, August, 2011 LIST OF TABLES 4.1 Demographic information of the respondents. ......................................... 82 4.2…

…99 4.16 ANOVA Organizational Commitment and Company ............................. 100 xii Texas Tech University, Eric Tobin, August, 2011 4.17 ANOVA Job Satisfaction and Level and Intent to Turnover ................... 101 4.18 ANOVA…

…Communication Satisfaction Level and Intent to Turnover ....... 102 4.19 ANOVA - Organizational Commitment Level and Intent to Turnover. .... 103 xiii Texas Tech University, Eric Tobin, August, 2011 LIST OF FIGURES 2.1 Theory Based Model for this Study…

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